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As Hydro One prepares our plans for 2028 to 2032, we want to hear from you to help guide the investment decisions that will shape the electricity system for the future.
Shaping the grid starts with you
Hydro One is funded by the rates paid by our customers. As we prepare to file our application with the Ontario Energy Board, we want to hear from you to help guide our decisions around improving reliability, strengthening security, and supporting growth.
Easy to complete
This survey will take approximately 20 to 30 minutes.
Hydro One customers who complete the survey will be invited to enter a draw to win a cash prize.
You don't need to be an electricity expert to complete this survey. The survey is focused on basic choices and provides the background information you need to answer the questions.
Your voice matters
We began engaging with customers in 2024 to understand their needs and priorities. That input helps shape our plans, which we refine through surveys like this one before submitting it to the Ontario Energy Board for approval.
Stay informed and in control
Explore tools and programs designed to help you better understand your electricity usage, manage your bill and stay updated on service changes.
Outage map
Energy saving tips
Financial assistance programs
Rates and pricing plans
Understanding my bill
View or pay my bill
