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Learn more about the planned maintenance and upgrades taking place in the communities of Sprucedale, Emsdale and Magnetawan.
A team is only as good as its people. From our planners to our trained arborists, technicians, mechanical operators and herbicide applicators, our team plays an important role managing one of the leading causes of service interruptions: vegetation.
With more than 150,000 circuit-kilometres of power lines across the province, line maintenance is a top priority. We’re completing tree trimming more often to help address this.Between vegetation maintenance and infrastructure upgrades, we’re making changes to better assist your community. Learn more about our recent work in this short video.
*Combined average between 2017 and 2018 in communities serviced by Emsdale DS, Clear Lake DS, Burks Falls South DS and Sundridge DS, including all storm-related outages.
The following outlines some of the changes we’re making to serve your community better, including upcoming work programs that we have planned for the area to reduce service interruptions and improve reliability.
We’ve taken a new approach along our distribution system that will include shorter vegetation maintenance cycles focused on improved public safety and service reliability.
Previously, our full corridor right-of-way clearing was completed every 8-10 years; this new approach adheres to a 3-year maintenance cycle which results in better reliability on more kilometres of our distribution system throughout the province at no additional cost.
Our distribution modernization program includes installing new Communicating Fault Circuit Indicators (CFCIs) and Remote-Operable Load Break Switches (LBSs).
These CFCIs communicate fault data to our Distribution Management System (DMS) at our Ontario Grid Control Centre. As a result, DMS Controllers are able to calculate the location of a fault. By dispatching field crews to the calculated location, we are able to reduce outage duration and get the lights on sooner for our customers.
LBSs enable us to perform isolation and switching, work traditionally completed by a field crew, remotely from our Ontario Grid Control Centre. This significantly reduces the amount of time it takes us to isolate a fault, allowing our crews to immediately focus on restoration efforts.
Over 150 load break switches (LBSs) were installed across the province in 2018. This year, 10 remote-operable load break switches and 59 communicating faulted circuit indicators (CFCIs) will be installed on the feeders in your area.
We're here to help answer any questions you have about the changes we’re making in your community to serve you better.
If you have a concern regarding a tree you believe to be an immediate threat to our distribution system, please contact our outage hotline at 1-800-434-1235. We're available 24 hours a day, 365 days a year, and we’re happy to help.
Our Customer Care Centre is open Monday to Friday from 7:30 a.m. to 8:00 p.m. To serve you better, we're also open on Saturdays from 9:00 a.m. to 3:00 p.m. Call us at 1-888-664-9376.
You can email our Customer Care Centre at any time and an agent will contact you within two business days.
