2025 Delivery rates - Haldimand

Effective January 1, 2025

Hydro One delivers electricity safely and reliably to homes and businesses in Ontario. Effective January 1, 2025, new delivery rates will be in place.


Our regulator, the Ontario Energy Board (OEB), has approved various delivery rates for 2025. These rates will apply to electricity use starting on January 1, 2025 and will be reflected on the Delivery line on the bill.

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Our role in Ontario's electricity system

infographic of Hydro One's role in the electricity system
What's changing? Changes to the Delivery line
Update to our distribution rates to reflect the higher costs of distributing electricity over our low-voltage system. Increase
Update to our transmission rates to reflect the higher costs of transmitting electricity over our high-voltage system. Increase
New cost/credit adjustments Increase/Decrease depending on the rate class
What else is changing? Change to the Regulatory charges line
Update to rural or remote rate protection charge. Increase

How much will my bill change?

The table below shows the bill impacts for a typical/average customer reflecting updated delivery charges effective January 1, 2025. Click here to see where rate class is shown on your bill.

Haldimand rate classes Monthly consumption
(kWh) 		Monthly peak
(kW) 		Increase in monthly
total bill ($)		 Increase in monthly
total bill (%)
Acquired mixed density – residential 750 - $0.64 0.4%
Acquired mixed density - general service energy 2,000 - $0.38 0.1%
Acquired mixed density - general service demand 57,529 175 - $74.10 - 0.8%
Streetlights 31,001 - $108.04 1.2%
Sentinel lights 61 - $0.49 2.2%
Unmetered scattered load 471 - $1.26 1.1%

If you’re a customer in need of help, we're here for you.

We have a number of financial relief programs and other flexible payment options. Learn more or you can call us at 1.888.664.9376.

Haldimand residential delivery rates

Haldimand residential rates Acquired mixed density -
Residential
Delivery - effective date January 1, 2025
Monthly service charge ($/month) $41.251
Smart meter entity charge ($/month) $0.422
Credit adjustments (metered use - ¢/kWh) - 0.32¢3
Retail transmission network service rate (adjusted use - ¢/kWh) 1.35¢
Retail transmission connection service rate (adjusted use - ¢/kWh) 0.98¢
Regulatory charges - effective date January 1, 2025
Standard supply service administration charge – if applicable ($/month) $0.254
Wholesale market service rate (adjusted use - ¢/kWh) 0.45¢
Rural or remote rate protection charge (adjusted use - ¢/kWh) 0.15¢
Line loss adjustment factor 1.0645
1 A credit adjustment has been applied to the monthly service charge which will expire on December 31, 2025. To see the full schedule of rates and charges, please click here​. 
2 As directed by the Ontario Energy Board (OEB), the smart meter entity charge will be collected from residential and general service energy-billed customers on behalf of the IESO until December 31, 2027. 
3 Three credit and two cost adjustments have been applied to delivery rates. In addition to these adjustments, two credit adjustments for a total of $0.0054/kWh for Global Adjustment will also apply to eligible customers. Adjustments effective July 1, 2024 will expire on June 30, 2025 and adjustments effective January 1, 2023, as well as those effective January 1, 2025 will expire on December 31, 2025. 
4 This charge does not apply to customers who have a contract with an electricity retailer.​
5 Adjustment to account for line losses on Electricity, Regulatory and Transmission charges.

Haldimand general service energy billed Rates

Haldimand general service energy billed rates Acquired mixed density -
general service energy billed
Delivery - effective date January 1, 2025
Monthly service charge ($/month) $39.96
Smart meter entity charge ($/month) $0.421​
Distribution Volume Charge (metered use - ¢/kWh) 1.85¢2
Retail transmission network service rate (adjusted use - ¢/kWh) 1.07¢
Retail transmission connection service rate (adjusted use - ¢/kWh) 0.81¢
Regulatory charges - effective date January 1, 2025
Standard supply service administration charge – if applicable ($/month) $0.253
Wholesale market service rate (adjusted use - ¢/kWh) 0.45¢
Rural or remote rate protection charge (adjusted use - ¢/kWh) 0.15¢
Line loss adjustment factor 1.0644
1 As directed by the Ontario Energy Board (OEB), the smart meter entity charge will be collected from residential and general service energy-billed customers on behalf of the IESO until December 31, 2027. 
2 Four credit and two cost adjustments have been applied to the distribution volume charge. In addition to these adjustments, two credit adjustments for a total of $0.0054/kWh for Global Adjustment will also apply to eligible customers. Adjustments effective July 1, 2024 will expire on June 30, 2025 and adjustments effective January 1, 2023, as well as those effective January 1, 2025 will expire on December 31, 2025.
​To see the full schedule of rates and charges, please click here.
3 This charge does not apply to customers who have a contract with an electricity retailer. 
4 Adjustment to account for line losses on Electricity, Regulatory and Transmission charges.


Haldimand general service demand billed rates

Haldimand general service demand billed rates
 Acquired mixed density –
general service demand billed5
Delivery - effective date January 1, 2025
Monthly service charge ($/month) $170.26
Distribution volume charge (metered use - $/kW) $4.19261
Retail transmission network service rate (metered use - $/kW) $3.16032
Retail transmission connection service rate (metered use - $/kW) $2.41762
Regulatory charges - effective date January 1, 2025
Standard supply service administration charge – if applicable ($/month) $0.253​
Wholesale market service rate (adjusted use - ¢/kWh) 0.45¢
Rural or remote rate protection charge (adjusted use - ¢/kWh) 0.15¢
Line loss adjustment factor 1.0534
1Six credit and three cost adjustments have been applied to the distribution volume charge. In addition to these adjustments, two credit adjustments for a total of $0.0054/kWh for Global Adjustment will also apply to eligible customers.
To see the full schedule of rates and charges, please click here. 
2 Retail transmission rates shown have not been adjusted for line losses.
3 This charge does not apply to customers who have a contract with an electricity retailer.
4 Adjustment to account for line losses on Electricity, Regulatory and Transmission charges.
5 Commercial and industrial customers in need of information can contact us by phone Monday to Friday between 8:30 a.m. and 4 p.m. at 1.866.922.2466 or by email at CICR@HydroOne.com.
​

Frequently asked questions

Why are delivery rates changing?
 

Our regulator, the Ontario Energy Board has approved cost/credit adjustments (also known as rate riders), effective January 1, 2025. These adjustments are reflected on the Delivery line on bills.

What's rural or remote rate protection charge?
 

This is a portion of the Regulatory charges line item on the bill. This OEB-approved charge is designed to reduce costs for eligible customers located in rural or remote areas where the costs of distributing electricity is higher. This charge is paid by all electricity consumers in the province to fund Rural or Remote Rate Protection that residential (year-round) with a low density receive. The new charge is 0.15 cents per kWh (from 0.14 cents per kWh), effective January 1, 2025.

What rates and charges are included in the Delivery line?
 

Delivery charges are made up of the following items:

  • Distribution rates are designed to recover our costs for the poles, wires, meters, stations that are used to deliver electricity to your home or business, as well as the costs related to meter reading, billing, and customer service. Distribution rates include a fixed monthly service charge that doesn’t change no matter how much electricity you use. Distribution rates include:
    • a monthly service charge that does not change no matter how much electricity you use, and
    • a distribution volume charge that varies based on how much electricity you use (this charge only applies to non-residential customers).
  • A smart meter entity charge of $0.42 per month that we collect on behalf of the IESO. This charge is effective until December 31, 2027 and only applies to residential and general service energy-billed customers.
  • Cost or credit adjustments (also known as rate riders) – adjustments to reconcile for costs or surpluses incurred while providing electricity to customers.
  • Transmission rates recover the costs to operate and maintain the high-voltage transmission system and vary based on how much electricity you use.
  • An adjustment for line losses for low-volume customers.

Where can I find my delivery rates?
 

Delivery rates are shown below.

Haldimand Unmetered Scattered Load


 Unmetered Scattered Load
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of Nov 1, 2019 to April 30, 2020
On-peak (metered use - ¢/kWh) 20.8¢
Mid-peak (metered use - ¢/kWh) 14.4¢
Off-peak (metered use - ¢/kWh) 10.1¢
Electricity – Regulated Price Plan Tiered - as of Nov 1, 2019 to April 30, 2020
First 750 kWh (metered use - ¢/kWh) 11.9¢
Above 750 kWh (metered use - ¢/kWh) 13.9¢
Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
Delivery - as of January 1, 2020                                       
Monthly Service Charge ($/month) $19.31
Distribution Volumetric Rate (metered use - ¢/kWh) 0.307¢
Retail Transmission Network Service Rate (adjusted use - ¢/kWh) 0.61¢
Retail Transmission Connection Service Rate (adjusted use - ¢/kWh) 0.56¢
Distribution losses See Understand My Bill
Regulatory Charges - as of January 1, 2020
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018 0¢
Adjustment Factor 1.0655


We’re here to help

See how we can help you manage your electricity account, including:

Offering payment flexibility, such as customized payment plans.

Enrolling in budget billing to spread energy costs evenly throughout the year.

Customer choice (choose between Tiered or Time-of-Use (TOU) or Ultra-Low Overnight (ULO) electricity prices).

We encourage you to call us at 1.888.664.9376 Monday to Friday from 7:30 a.m. to 8 p.m. to learn more about the support options available.

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Haldimand Street Lights


 Street Lights
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of Nov 1, 2019 to April 30, 2020
On-peak (metered use - ¢/kWh) 20.8¢
Mid-peak (metered use - ¢/kWh) 14.4¢
Off-peak (metered use - ¢/kWh) 10.1¢
Electricity – Regulated Price Plan Tiered - as of Nov 1, 2019 to April 30, 2020
First 750 kWh (metered use - ¢/kWh) 11.9¢
Above 750 kWh (metered use - ¢/kWh) 13.9¢
Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Electricity Pricing and Costs
Global Adjustment (if applicable) See Electricity Pricing and Costs
Delivery - as of January 1, 2020
Monthly Service Charge ($/month) $5.64
Distribution Volumetric Rate ($/kW) $14.7705
Retail Transmission Network Service Rate ($/kW) $1.8655
Retail Transmission Connection Service Rate ($/kW) $1.7004
Distribution losses See Understand My Bill
Regulatory Charges - as of January 1, 2020
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Debt Retirement Charge (metered use - ¢/kWh) - as of April 1, 2018 0¢
Adjustment Factor 1.0655


Haldimand Sentinel Lights


 Sentinel Lights
Electricity – Regulated Price Plan Time-of-Use (TOU) - as of Nov 1, 2019 to April 30, 2020
On-peak (metered use - ¢/kWh) 20.8¢
Mid-peak (metered use - ¢/kWh) 14.4¢
Off-peak (metered use - ¢/kWh) 10.1¢
Electricity – Regulated Price Plan Tiered - as of Nov 1, 2019 to April 30, 2020
First 1,000 kWh - Nov 1, 2019 to April 30, 2020 (metered use - ¢/kWh) 11.9¢
Over 1,000 kWh - Nov 1, 2019 to April 30, 2020 (metered use - ¢/kWh) 13.9¢
Electricity – Non-regulated Price Plan or Retail Contract (if applicable) See Glossary
Global Adjustment (if applicable) See Glossary
Delivery - as of January 1, 2020
Monthly Service Charge ($/month) $14.09
Distribution Volumetric Rate ($/kW) $37.0911
Retail Transmission Network Service Rate ($/kW) $1.8749
Retail Transmission Connection Service Rate ($/kW) $1.7359
Distribution losses See Understand My Bill
Regulatory Charges - as of January 1, 2020
Standard Supply Service Administration Charge – if applicable ($/month) $0.25
Wholesale Market Service Rate (adjusted use - ¢/kWh) 0.34¢
Rural and Remote Rate Protection Charge (adjusted use - ¢/kWh) 0.05¢
Debt Retirement Charge (metered use - ¢/kWh) 0¢
Adjustment Factor 1.0655


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