We want you to be able to access myAccount. However, the new, easy-to-use features in myAccount require you to enable cookies. Here are some shortcuts to help you with this:
Once you have enabled cookies for this website, please refresh by clicking here.
Committed to a better & brighter Ontario
Read the OEB Notice of Hearing:
As Ontario's largest electricity transmission and distribution provider, we are building a better and brighter future for all. We have a responsibility to deliver safe and efficient electricity to our customers, across the province and we are also committed to serving the communities where we live and work.
Built by customers, for customers.
The Investment Plan was directly informed by the feedback of almost 50,000 customers with an evaluation of our current and future system needs.
“Our plan will make smart investments to significantly reduce the impacts of power outages for our customers. With much of our system built in the 1950s and 1960s, it is time to invest in renewing or replacing critical infrastructure in almost every community across the province. Every dollar we invest comes at a cost to our customers, which is why this plan was directly informed by the feedback of almost 50,000 Ontarians. The majority of customers told us they support proactive investments in a resilient and reliable system prepared for climate change.”
Mark Poweska, President & CEO, Hydro One
We would like to thank all of our customers who participated by providing feedback to us on our plan.
Hydro One proudly serves 1.4 million customers, delivering and transmitting electricity to every corner of Ontario. We serve businesses, large and small and energize approximately 40 per cent of Canada’s economy.
1.6 million poles
1.4 million customers
That's about one pole per customer
Our service territory covers 75% of Ontario
We energize approximately 40% of Canada's economy
The province's clean energy mix means that 96% of the electricity we deliver is clean
Attracting businesses to the province depends on a strong transmission system
We are filing our first combined transmission and distribution rate application the five-year period from 2023 to 2027.
Our plan is developed through:
An evaluation of our current system and future system needs.
Understanding, through customer feedback, the current and future needs of our customers.
Balancing affordability with what the system needs and our customers' feedback.
Our proposed Investment Plan will renew or replace critical infrastructure, improve resiliency and reliability, prepare for the impacts of climate change, and support economic growth and customer choice.
Hydro One will seek approval from the Ontario Energy Board (OEB) to fund its plans. The OEB and consumer groups will review our plan through a public hearing process.
In almost every community we serve equipment needs to be renewed or replaced. To plan for the next five years, we engaged with almost 50,000 Ontarians who told us they wanted a more resilient electricity system that is ready for the future.
of customers want us to replace aging infrastructure when or before it starts to deteriorate
want us to make the investments necessary to keep the business running safely and reliably
would support proactive investments to prepare the system for more severe weather
of customers wanted us to invest in infrastructure faster than our draft plan
Based on residential customers
The majority of our system was built in the 1950s and 1960s
1 in every 20 wooden poles is now at risk of failure
Nearly 1 in 4 steel transmission towers are more than 80 years old
4,000 km of high voltage power lines need to be replaced
Our five-year Investment Plan invests in a resilient electricity system to reduce the impacts of power outages for our customers by approximately 25%.
We will prepare our grid for the impacts of climate change and plan to invest in nearly every community we serve.
Our plan will result in:
Renew equipment on the high voltage transmission system, including 1,500 km of new high voltage power lines
Replace 129 transformers and upgrade infrastructure at 200 stations
Upgrade equipment on the distribution system, including renewing or replacing approximately 65,000 wood poles and 10% of transformers
Use automation and innovative solutions to reduce the impact of power outages for our distribution customers by approximately 25%
Prevent outages by removing dead and diseased trees that could strike power lines
Install 1,000 smart devices per year to improve resiliency for customers who experience the most power outages
Invest in taller and stronger poles to withstand more severe weather
Invest in new or upgraded infrastructure to accommodate community and industrial growth
Install innovative energy battery and storage solutions to improve resiliency for those customers, including First Nations communities, by 60%
Modernize meters and associated infrastructure to enable future flexibility, choice and cost savings
Connect close to 18,000 new distribution customers each year
Every dollar we invest comes at a cost to our customers and the people of Ontario, which is why we are committed to controlling costs and improving productivity.
From 2015 to 2020, Hydro One has achieved approximately $738 million of cumulative productivity savings.
We will target achieving $750 million in savings between 2023-2027.
Hydro One will seek approval of a revenue requirement in 2023 of $1.8 billion for its transmission business and $1.6 billion for its distribution business.
The revenue requirement, once approved for the first year, will change by a custom escalation factor over the next four years.
Our plan will see a typical customer’s bill increase by less than inflation.
A typical R1 (medium density) residential customer’s total monthly bill will increase by an average of
each year over the five-year period.
A typical R1 (medium density) residential customer's average monthly bill for transmission will increase by an average of
A typical R1 (medium density) residential customer’s average monthly bill for distribution will increase by an average of
A typical general service energy customer’s (GSe < 50kW) total monthly bill will increase by an average of
A typical GSe < 50 kW customer's average monthly bill for transmission will increase by an average of
A typical GSe < 50 kW customer’s average monthly bill for distribution will increase by an average of
OEB Notice of Hearing
Read our ApplicationDownload our Customer Summary