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In Memoriam

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It’s been one year since we lost four of our teammates in a tragic accident.
James, Jeff, Darcy and Kyle live on in our hearts and we will never forget the mark they left on all of us at Hydro One.

Our thoughts are with their loved ones and colleagues during this difficult time.

Thank you from all of us at Hydro One

On Friday, September 21 we were hit with a severe wind storm that saw several tornadoes touch down in the province and impacted over 450,000 of our customers. Our crews hit the ground to restore and replace poles, power lines and transformer station equipment, and worked relentlessly until the power was restored to every single customer. We know that any storm like this impacts your life and we always work to restore power as quickly and safely as possible.

We’re stronger when we work together.

Your support during this difficult time was appreciated by everyone on our team. Thank you for your kindness, understanding and patience as we helped get things back to normal.

A special thank you to our neighbouring utilities that helped us with the restoration efforts: Kitchener Wilmont Hydro, Guelph Hydro Electric Systems Inc., London Hydro, Oshawa Power and Utilities Corporation, Peterborough Utilities, Utilities Kingston, Ottawa River Power Corporation, Cornwall Electric, Valard Construction, K-Line Group of Companies and PowerTel.

Anytime there’s an emergency, you can always count on us to be there. 

Our team is ready to respond 24 hours a day, 365 days a year to power outages and emergency situations. During a power outage, our crews patrol power lines to determine what caused the power outage, and we don't stop until power is restored to each and every customer.

Thank you for all you do to power us.

The Hydro One Team

Learn More

To get a behind-the-scenes look at how we restore power, watch our video clip. The season might be different, but our approach remains the same, which is to restore power to our customers as quickly and as safely as possible.

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Report a power outage

View the real-time status of a power outage on our Outage Map.

Report a power outage by calling us at:




Time-of-Use Reminder: Winter Demand

On November 1, 2018 Time-of-Use demand periods change to winter mode. To manage your electricity bill, be sure to take advantage of off-peak demand periods whenever possible, as on-peak electricity prices are in effect weekdays between 7-11 a.m. and 5-7 p.m. until April 30, 2019.

Learn More

Storm watch: Restoring power

How does Hydro One respond to power outages after a storm? We have a multi-step process to get your lights back on as quickly and safely as possible in any storm situation. See the steps we take in our animated video.

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Hydro One sponsors Little NHL tournament

He shoots, he scores! We’re proud to return as presenting sponsor of the 48th Annual Little Native Hockey League tournament taking place in Mississauga March 11-14, 2019. Learn more.

Watch Video

Affordability Fund launches in Ontario

We're working together with the Ontario government to help you improve your home's energy efficiency with free energy-saving upgrades.

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Moving Made Easy

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Submit your move-in or move-out request online to save time. And when you move in online, your account set-up is FREE! Welcome to the neighbourhood.

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