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With a potential Canada Post mail service disruption in September, we recommend customers switch to Paperless Billing or AutoPay to keep your account current. Learn more.

Thank you from all of us at Hydro One


This past week we were hit with a severe winter storm that impacted 500,000 of our customers across the province. Our crews hit the ground to restore and replace power lines and working relentlessly until the power was restored to every single customer. We know that any storm like this impacts your life and we always work to restore power as quickly and safely as possible.

We’re stronger when we work together.

Your support during this difficult time was appreciated by everyone on our team. Thank you for your kindness, understanding and patience as we helped get things back to normal.

A special thank you to our neighbouring utilities that helped us with the restoration efforts from London Hydro, Entegrus, Niagara Peninsula Energy Inc. and Centre Wellington Hydro.

Anytime there’s an emergency, you can always count on us to be there. 

Our team is ready to respond 24 hours a day, 365 days a year to power outages and emergency situations. During a power outage, our crews patrol power lines to determine what caused the power outage, and we don't stop until power is restored to each and every customer.

Thank you for all you do to power us.

The Hydro One Team

Learn More

Get a behind the scenes look at how we restore power, watch our video clip. The season might be different, but our approach remains the same, which is to restore power to our customers as quickly and as safely as possible.

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Report a power outage

View the real-time status of a power outage on our Outage Map.

Report a power outage by calling us at:


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Take the new and improved two-minute Small Business Lighting checkup!

Find out if you're eligible for free lighting upgrades up to $2,000.

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Don't miss the International Plowing Match this year!

The IPM is an annual event showcasing Ontario farmers' skills in plowing. Join us in Pain Court, Chatham-Kent from September 18-22, 2018 to celebrate the 101st International Plowing Match and Rural Expo.

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Take the two-minute Small Business Lighting checkup!

If you own a small business, find out if you're eligible for free lighting upgrades up to $2,000 by taking our new and improved lighting survey.

Learn More
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Affordability Fund launches in Ontario

We're working together with the Ontario government to help you improve your home's energy efficiency with free energy-saving upgrades.

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Moving made easy

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Submit your move-in or move-out request online to save time. And when you move in online, your account set-up is FREE! Welcome to the neighbourhood.

Get Started
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Easily pay your bill, change your preferences and more.

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We are building the future of energy with the best and brightest people. Explore opportunities to work with us.

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Investor Relations

Explore a unique opportunity to participate in the transformation of a premium large-scale utility.

Go to Investor Relations