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sunrise with a blue and pink skies overlooking a field with transmission lines

Our strategy: focusing on what matters


 
icon of a transmission tower
Plan, design, and build a grid for the future
icon of a worker in a hard hat
Be the safest and most efficient utility
icon of a handshake
Be a trusted partner
icon of a person within a gear
Advocate for our customers
icon of a rocket ship on a computer screen
Innovate and grow the business

 


We are excited to share our strategy for our company – a Hydro One that is customer-driven, sustainable, safe, efficient and growing. We’re focused on what matters, which is looking out for the future of our customers, our industry, and the people of Ontario.

 

icon of a transmission tower

Plan, design, and build a grid for the future

Man working on reparing electrical lines in a bucket truck

We're going to plan, build and design a grid that meets the needs of Ontarians today and into the future. This means improving reliability through investing in technology that will allow us to modernize our grid. Sustainability is also central to our strategy. As we prepare for more severe storms, we will consider climate change in our planning to increase resilience and lower our environmental footprint.


flowers in a green field up close

We will consider climate change and sustainability factors in our planning to increase resilience and lower our environmental footprint.


a family of 3 on a couch

We will incorporate distributed energy resources to enable customer choice while delivering exceptional value to customers.


workers tending to fallen trees in a neighbourhood after a storm

We will increase our focus on grid resilience in order to restore power after events.



icon of a worker wearing a hard hat

Be the safest and most efficient utility

two Hydro One male employees working onsite in the snow reviewing paperwork

We aspire to be the safest and most efficient utility. Safety is a core value at Hydro One and something we’re deeply committed to. Each one of our employees must come home safe after a fulfilling day of work. Focusing on efficiency means that we will continue to apply discipline to our business. We will introduce new processes and technologies to enable both our field and corporate teams to maximize productivity and efficiency.


six Hydro One employees in a team huddled onsite

We will transform and improve our safety culture through robust safety analytics as well as local engagement activities with our employees.


electric tower line construction

We will focus on efficient capital delivery to support an ongoing growing work program.


Hydro One employees working on a wood pole installation

We will empower field operation teams will to drive efficiency, productivity and reliability.



icon of a handshake

Be a trusted partner

a mom and daughter blowing flowers in a field

We will be a trusted partner to Indigenous peoples, industry stakeholders, government, communities, customers and all Ontarians. We will put a renewed focus on building and growing relationships to deliver greater value for our customers and shareholders.


a car being manufactured in a plant

We will proactively address community concerns and establish strong partnerships with our customers through local investment and economic development for the benefit of Ontarians.


a hockey team from Little NHL huddled together for a group photo on the ice

We will make concerted efforts to build and grow relationships with Indigenous peoples, government and industry partners.


a customer lookng at blue prints outside in the snow with a Hydro One employee

We are committed to serving all Ontarians – now and into the future. Our shared success depends on our ability to build trust as a reliable partner and good neighbor.


two women and a man looking at a computer together doing work

The electricity industry is evolving and so are the needs of our customers. We will continue to advocate for our customers and help them make informed decisions. To optimize the customer experience, we will build and enhance digital capabilities and offer new products and services to meet their energy needs.


a womam in a red suit at a desk working at a call centre

We will help our customers make informed decisions with deeper insights and leverage our position as trusted energy advisor.


a user looking at the Hydro One storm app on a mobile phone

We will make it easier to do business with Hydro One by strengthening the customer experience through innovative customer centric practices.


a female barista using an espresso machine

We will expand access to energy offerings to become the provider of choice to our customers.



icon of a rocket ship on a computer screen

Innovate and grow the business

a white electric vehcile charging at a charging station

Growth and innovation are central to our efforts to provide value for our customers. With change comes opportunity, and we will innovate to compete in our evolving marketplace. While we will continue to invest responsibly in our core transmission and distribution business, we will pursue regulated and unregulated business opportunities through our focus on Ontario.


a man and a woman in an office looking at a white board up close

Hydro One Telecom will offer a suite of value-added services for enterprise customers.


transmission lines in a field

We will continue to invest responsibly in our core transmission and distribution business.


a male and a female employee walking and looking at a document

We will pursue incremental regulated and unregulated business opportunities through innovation and our focused presence in Ontario.