Hydro One is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We're committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005.
Accessibility for Ontarians with Disabilities Act
The Accessibility for Ontarians with Disabilities Act, 2005 requires that all service providers remove barriers faced by people with disabilities. The purpose of the Act is to move organizations in Ontario forward on accessibility with the long-term goal of a barrier-free Ontario by 2025.
Government of Ontario website for more information about Accessibility for Ontarians with Disabilities.
Our Accessibility Documents
As part of our commitment to accessibility, Hydro One's Multi-Year Accessibility Plan outlines our strategy and the actions that have been taken and will be taken to prevent and remove barriers to accessibility and to meet the requirements under the Accessibility for Ontarians with Disabilities Act, 2005 and the Regulations thereunder. The Plan focuses on our initiatives in respect of the Accessibility Standards outlined in the Regulations that deal with: Customer Service, Information and Communications, Employment and the Design of Public Spaces. For more information, download our
Multi-Year Accessibility Plan.
All other Hydro One documents required by the Accessibility for Ontarians with Disabilities Act, 2005 and its Regulations are available for free and upon request in various accessible formats. Please refer to the Feedback process below to request any of the documents.
We Welcome Your Feedback
If you'd like to submit an inquiry or provide feedback concerning the manner in which Hydro One provides goods and services to people with disabilities or our feedback process itself, please contact us by using any one of the following methods: online, by telephone, email, or in writing.
Online: Accessibility Standards Feedback Form
Call Centre: 1-888-664-9376
Mail: Hydro One Networks Inc.
P.O. Box 5700
Markham, Ontario L3R 1C8