Turning your input into action

Thank you to all who participated in our survey last fall. We're incorporating your input to help guide the investment decisions that will build the electricity system for the future.

Your input helps shape our plan

Learn how customer feedback informs Hydro One's investment planning process and helps guide decisions about the future of Ontario's electricity system.

Watch the video

Your voice matters

How your input is guiding our investment plans

Last fall, more than 100,000 of you shared feedback to help us better understand your priorities. We appreciate everyone who took the time to participate.

As we continue to refine our application, your feedback is helping shape our priorities and guide where we invest for the greatest impact. Today, we're focused on three key areas:

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Growth

Demand for electricity in Ontario is increasing.

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Reliability

Stronger storms and aging infrastructure are putting pressure on the grid.

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Security

Threats are becoming more sophisticated, making it increasingly important to strengthen the resilience and security of the electricity system.

As the demand for electricity increases, we're investing in Ontario by funding municipal initiatives that build resilience and support community well-being.

Learn more

Powering community growth

Community investment

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Stay informed and in control

Helpful links

Explore tools and programs designed to help you better understand your electricity usage, manage your bill and stay updated on service changes.

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Energy saving tips

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Financial assistance programs

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Rates and pricing plans

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Understanding my bill

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View or pay my bill

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