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Thank you to all who participated in our survey last fall. We're incorporating your input to help guide the investment decisions that will build the electricity system for the future.
Learn how customer feedback informs Hydro One's investment planning process and helps guide decisions about the future of Ontario's electricity system.
Your voice matters
Last fall, more than 100,000 of you shared feedback to help us better understand your priorities. We appreciate everyone who took the time to participate.
As we continue to refine our application, your feedback is helping shape our priorities and guide where we invest for the greatest impact. Today, we're focused on three key areas:
Growth
Demand for electricity in Ontario is increasing.
Reliability
Stronger storms and aging infrastructure are putting pressure on the grid.
Security
Threats are becoming more sophisticated, making it increasingly important to strengthen the resilience and security of the electricity system.
As the demand for electricity increases, we're investing in Ontario by funding municipal initiatives that build resilience and support community well-being.
Powering community growth
Stay informed and in control
Explore tools and programs designed to help you better understand your electricity usage, manage your bill and stay updated on service changes.
Outage map
Energy saving tips
Financial assistance programs
Rates and pricing plans
Understanding my bill
View or pay my bill