Ontario has a robust and reliable electricity system, but it's occasionally at the mercy of the Canadian climate. In the winter, heavy snow or ice storms can cause power lines to break, while in the summer and fall, fierce winds, rain, and lightning can cause extensive tree damage that leads to power outages. At other times, and even in sunny weather, traffic collisions or animal contact with electrical equipment can cause outages on our system.
When the electricity goes out, we have a six-step recovery plan in place to restore power to our customers as quickly and safely as possible. Watch the video below to learn more.