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Hydro One's Commitment to Privacy

Protecting your privacy and the confidentiality of your Personal Information is a standard by which Hydro One conducts its business. As the largest electricity delivery company in Ontario, the collection, use and disclosure of customers' Personal Information is fundamental to our day-to-day business operations and as such, we strive to provide you with the best customer service. This includes respecting your privacy and treating you fairly.

Hydro One has established a 
Hydro One's Privacy Code to inform you about our practices and procedures concerning the collection, usage and disclosure of your Personal Information. It tells you the ways we ensure that your privacy and the confidentiality of your Personal Information are protected.

Hydro One or a third party may use cookies to remember your location preferences, to authenticate your identity, to provide social media features, to provide advertising and to analyze our website traffic and help maintain our website. By continuing to use our website, you are consenting to our use of cookies, along with those of third parties. To learn more about Hydro One’s use of cookies and other third party technologies, see our Cookie Policy.


If you are an electricity distribution customer and have any questions about privacy at Hydro One, please contact us using the information below:


E-mail:

CustomerMasterDataEnquiries@HydroOne.com


Phone:

1-888-664-9376


Mail:

Hydro One Networks Inc. 

P.O. Box 5700

Markham, Ontario

L3R 1C8


Contact Title:

Director, Customer Care



If you are NOT an electricity distribution customer and have any questions about privacy at Hydro One, please contact us using the information below:


E-mail: 

privacyoffice@hydroone.com


Phone:

647-624-1523


Mail:

Hydro One Networks Inc. 

Law Department

483 Bay Street,

South Tower, 8th Floor

Toronto, Ontario

M5G 2P5


Contact Title:

Privacy Officer