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Hydro One's Commitment to Privacy

Protecting your privacy and the confidentiality of your Personal Information is a standard by which Hydro One conducts its business. As the largest electricity delivery company in Ontario, the collection, use and disclosure of customers' Personal Information is fundamental to our day-to-day business operations and as such, we strive to provide you with the best customer service. This includes respecting your privacy and treating you fairly.

Hydro One has established a 
Hydro One's Privacy Code (also available in French) to inform you about our practices and procedures concerning the collection, usage and disclosure of your Personal Information. It tells you the ways we ensure that your privacy and the confidentiality of your Personal Information are protected.

Hydro One or a third party may use cookies to remember your location preferences, to authenticate your identity, to provide social media features, to provide advertising and to analyze our website traffic and help maintain our website. By continuing to use our website, you are consenting to our use of cookies, along with those of third parties. To learn more about Hydro One’s use of cookies and other third party technologies, see our Cookie Policy.


Forms for Accessing and Correcting Your Personal Information

To request access to your personal information that we may have, please complete and submit to us via mail or email, Hydro One’s Access Request Form. To challenge the accuracy and completeness of your personal information that we have and request that it be amended as appropriate, please complete and submit to us via mail or email, Hydro One’s Correction Request Form.

Note: If you are an electricity distribution customer of Hydro One, please contact our contact centre directly at 1-888-664-9376 to access and correct your information or to change your email address, phone number or billing address (where it differs from your premises connected to our distribution system).




If you have any questions about privacy at Hydro One, please contact us using the information below:


E-mail:

CustomerMasterDataEnquiries@HydroOne.com


Phone:

1-888-664-9376


Mail:

Hydro One Networks Inc. 

P.O. Box 5700

Markham, Ontario

L3R 1C8


Contact Title:

Director, Customer Care