Hydro One's Commitment to Privacy
Protecting your privacy and the confidentiality of your Personal Information is a standard by which Hydro One conducts its business. As the largest electricity delivery company in Ontario, the collection, use and disclosure of customers' Personal Information is fundamental to our day-to-day business operations and as such, we strive to provide you with the best customer service. This includes respecting your privacy and treating you fairly.
Hydro One has established a Hydro One's Privacy Code (also available in French) to inform you about our practices and procedures concerning the collection, usage and disclosure of your Personal Information. It tells you the ways we ensure that your privacy and the confidentiality of your Personal Information are protected.
Forms for Accessing and Correcting Your Personal Information
To request access to your personal information that we may have, please complete and submit to us via mail or email, Hydro One’s Access Request Form. To challenge the accuracy and completeness of your personal information that we have and request that it be amended as appropriate, please complete and submit to us via mail or email, Hydro One’s Correction Request Form.
Note: If you are an electricity distribution customer of Hydro One, please contact our contact centre directly at 1-888-664-9376 to access and correct your information or to change your email address, phone number or billing address (where it differs from your premises connected to our distribution system).
If you have any questions about privacy at Hydro One, please contact us using the information below:
Hydro One Networks Inc.
P.O. Box 5700
Director, Customer Care