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Information for owners of multi-unit complexes

Effective November 1, 2019, the Government of Ontario introduced the Ontario Electricity Rebate, providing eligible customers with a 31.8% reduction on the amount of their bill before HST.

There are new eligibility requirements for the Ontario Electricity Rebate for multi-unit complexes. In order to receive the new rebate if you have a multi-unit complex that uses more than 250,000 kWh a year, you'll need to complete and send us a declaration form.

If your multi-unit complex was receiving the 8% Provincial Rebate up to October 31, 2019, it’s eligible to receive the OER at least until October 31, 2020, provided a new declaration form is received by January 31, 2020. Eligibility beyond October 31, 2020, will be determined based on the information provided in the new declaration form.

  • Even if you aren’t eligible under the new rules, you’ll continue to receive a 31.8% rebate, until October 31, 2020, provided you submit this declaration form by January 31, 2020.

  • If you don’t submit the declaration form, you’ll stop receiving the rebate on February 1, 2020.


Scenario B – All Licensed Long-term Care Homes

  • If you have a long-term care home that is licensed under the Long-Term Care Homes Act, 2007, other than an account that is also in respect of a hospital as defined in the Broader Public Sector Accountability Act, 2010, you’re eligible to receive the OER.

  • Please complete and submit the enclosed declaration form.


Scenario C – All Other Multi-Unit Accounts

  • Your multi-unit complex wasn’t receiving the 8% Provincial Rebate and isn’t currently receiving the OER and you believe you may be eligible for it.

  • Eligibility will be determined based on the information provided in the new declaration form.


The Ontario Electricity Rebate Self-Declaration Form is now available on our website. If you have any questions, please call our Business Customer Centre at 1-866-922-2466 and one of our advisors would be happy to help you. Our office hours are Monday to Friday, from 8:30 a.m. to 5 p.m.

Frequently Asked Questions


Does your multi-unit complex qualify for the Ontario Electricity Rebate?

How have the eligibility requirements changed?

How do I apply for the new rebate?

How does the Government of Ontario define a multi-unit complex?

Which multi-unit complexes don’t qualify for the new rebate?

How many forms should I complete if I have more than one account?

Will the new rebate be applied retroactively for multi-unit complexes?

Will you share my information with anyone?

Who do I contact for help?