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Information for owners of multi-unit complexes

Effective November 1, 2019, the Government of Ontario introduced the Ontario Electricity Rebate, providing eligible customers with a 31.8% reduction on the pre-tax amount of their bill.

There are new eligibility requirements for the Ontario Electricity Rebate for multi-unit complexes. If you’re the owner or landlord of a multi-unit complex that uses more than 250,000 kWh a year, you'll need to complete and send us a declaration form.

Scenario A – Multi-Unit Accounts

  • Please complete a declaration form if your multi-unit complex isn’t currently receiving the OER and you believe you may be eligible for it.

  • Eligibility will be determined based on the information provided in the declaration form.


Scenario B – Licensed Long-term Care Homes

  • If you have a long-term care home that is licensed under the Long-Term Care Homes Act, 2007, other than an account that is also in respect of a hospital as defined in the Broader Public Sector Accountability Act, 2010, you’re eligible to receive the OER.

  • Please complete and submit a declaration form.


If you have any questions, please call our Business Customer Centre at 1-866-922-2466 and one of our advisors would be happy to help you. Our office hours are Monday to Friday, from 8:30 a.m. to 5 p.m.

Frequently Asked Questions


Does your multi-unit complex qualify for the Ontario Electricity Rebate?

How have the eligibility requirements changed?

How do I apply for the new rebate?

How does the Government of Ontario define a multi-unit complex?

Which multi-unit complexes don’t qualify for the new rebate?

Who do I contact for help?