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Moving Request icon

New Customers

Welcome to Hydro One. We are here to serve you. That is why we offer a suite of online products and services to help make doing business with us easy. By completing your move online, you are on your way to enjoying the benefits of being one of our customers.

Let’s get moving.

Existing Customers

Whether you are moving in or moving out, the entire process can be completed online. Log in or register to myAccount to complete your move.

Customers that need to stop their service

Do you need to end your Hydro One service? No problem. Sign-in to myAccount and let us know when you are moving out. If you are moving out of our service territory, we require your new mailing address so we can arrange to send you a final bill or a cheque if you have a credit balance. Alternatively, if you are signed up for Paperless Billing, you can reconcile online.

For those moving out of our service territory, we will return any security deposit on file within six weeks of you closing your account. The deposit, plus interest earned, will be applied to your final bill and any excess funds will be returned to you at the forwarding address provided.

One less thing to worry about for your big move

Moving is complicated. At Hydro One, we work to make our part of your move quick and easy. Simply sign in or register for myAccount and complete your move online.

Processing Time:

Please allow up to 10 business days for a Hydro One Representative to confirm and process your moving request.
See our full service territory map here:

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Easily pay your bill, change your preferences and more.

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Temporary Disconnect

By arranging a Temporary Disconnect, you can plan work you need to do with the power off in advance. Schedule workers in a 24-hour window to get your project done on time.

Learn More

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Financial Assistance

If you need help paying your electricity bill, we may be able to help. Learn more about our various Financial Assistance programs here.

Learn More

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Tree Trimming

If you see hazardous vegetation around electricity lines, request a tree trimming to help manage the issue safely. If the line is determined to be on Hydro One property, we'll send a qualified team to assess the issue.

Learn More

Download the Hydro One Mobile application from these app stores

Use the app to see planned and unplanned power outages in our service territory, the cause of the outage (if known), crew status and estimated restoration times, outage summaries by region or city, or search by postal code.

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Google Play

Get Hydro One Mobile for your Android device here.

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iTunes/App Store

Get Hydro One Mobile for your iPhone or iPad here.