Sign In

We want you to be able to access myAccount. However, the new, easy-to-use features in myAccount require you to enable cookies. Here are some shortcuts to help you with this:

Help for Chrome users. Help for Firefox users. For Internet Explorer users. For Safari users.

Once you have enabled cookies for this website, please refresh by clicking here.

cdad58ee-f580-4621-9f88-6db03113efd0


Moving Request icon

New & Existing Customers

Welcome to Hydro One. We are here to serve you. That is why we offer a suite of online products and services to help make doing business with us easy.

Existing customers can use myAccount to complete your move online and access extra helpful services and tools to manage your account. You can view your electricity use, view statements and pay your bill, sign-up for outage alerts, high usage alerts, paperless billing and more. Register or log in to myAccount now.

You are on your way to enjoying the benefits of being one of our customers, one of which is FREE* account set-up for completing your move online. Let’s get moving and save $30 today.

Please allow up to 10 business days for a Hydro One Representative to confirm and process your moving request.

*Applies to residential and general service properties already connected the distribution system.

Customers that need to stop their service

Do you need to end your Hydro One service? No problem. Sign-in to myAccount and let us know when you are moving out. If you are moving out of our service territory, we require your new mailing address so we can arrange to send you a final bill or a cheque if you have a credit balance. Alternatively, if you are signed up for Paperless Billing, you can reconcile online.

For those moving out of our service territory, we will return any security deposit on file within six weeks of you closing your account. The deposit, plus interest earned, will be applied to your final bill and any excess funds will be returned to you at the forwarding address provided.

Please allow up to 10 business days for a Hydro One Representative to confirm and process your moving request.


One less thing to worry about for your big move

Moving is complicated. At Hydro One, we work to make our part of your move quick and easy. Simply sign in or register for myAccount and complete your move online.


illustration of a computer with Hydro One's myAccount portal on it

Let's get moving and save $30 today

Submit your move-in request online and your account set-up is FREE! Welcome to the neighbourhood.

Log in/Register

 



Request a service icon

Processing Time:

Please allow up to 10 business days for a Hydro One Representative to confirm and process your moving request.

See our full service territory map here:
Image of a warehouse with moving boxes in it

Temporary Disconnect

By arranging a Temporary Disconnect, you can plan work you need to do with the power off in advance. Schedule workers in a 24-hour window to get your project done on time.

Learn More

Image of a Hydro One Customer Service Representative

Financial Assistance

If you need help paying your electricity bill, we may be able to help. Learn more about our various Financial Assistance programs here.

Learn More

Image of a Hydro One worker trimming vegetation

Tree Trimming

If you see hazardous vegetation around electricity lines, request a tree trimming to help manage the issue safely. If the line is determined to be on Hydro One property, we'll send a qualified team to assess the issue.

Learn More

Download the Hydro One Mobile application from these app stores

Use the app to see planned and unplanned power outages in our service territory, the cause of the outage (if known), crew status and estimated restoration times, outage summaries by region or city, or search by postal code.

button: Get it on Google Play

Google Play

Get Hydro One Mobile for your Android device here.

button: Download from the App Store

iTunes/App Store

Get Hydro One Mobile for your iPhone or iPad here.