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Find out when the power is out
Outage Alerts can help you plan
Outage Alerts are customizable
Keep track of how much electricity you use
Sign up to get an alert when your usage is high
Sign up for alerts about power outages in your area and to report an outage by text
Access your billing information easily
Choose your payment preferences.
Already have myAccount? Log in here.
We know power outages can be disruptive. Our Outage Alerts give you the information you need to plan around them. You’ll also be able to report an outage by text! When you sign up to receive Outage Alerts by text or email, we’ll let you know:
We’ll send you an Outage Alert as soon as we know of a power outage in your area. As our crews respond to the outage, we’ll provide further information. In addition to our Outage Alerts, you can also use our interactive Outage Map to view outages in your area.
We’ll send you updates throughout the power outage. Our alerts will include any information available on the cause of the outage, the areas affected, and an estimated time of restoration to help you plan.
We’ll let you know as soon as power has been restored in your area. If you’re still experiencing issues, please call our 1-800-434-1235 for more information. That’s our power outages and emergencies line, and we’re here to help 24/7.
You can also let us know if your power is out by texting WATTS (92887) and providing the phone number associated with your account or your account number. Once you’ve reported your outage, you’ll receive an estimated time of restoration along with any other updates.
Prefer to read about outages via email or text? It’s entirely up to you! To manage your preferences, log in to myAccount or text one of the commands below to WATTS (92887):
In the event you have multiple Hydro One accounts, a subsequent text message will list your account numbers with corresponding letters (e.g. a, b, c). To choose which account you want to customize, respond with the letter of the account listed
OR choose "ALL" by responding with an 'A'.
Not registered for myAccount? Register now.
Sign up and manage your preferences through myAccount. Read our terms and conditions for Outage Alerts here.