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Outage alert icon

Find out when the power is out

We know power outages can be disruptive. Our team works hard to prevent them but they can still happen now and again. That is why we offer free text and email alerts to let you know when your power is out, when you can expect it to be restored, and when your power is back on.


Outage alert icon

Outage Alerts can help you plan

When we become aware of an outage near your property we will send you an alert and provide the estimated time of restoration. With Outage Alerts, you'll know if the power is out at home, or if the power is out at your cottage.

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Outage Alerts are completely customizable


Prefer to read about outages via email or text? It’s entirely up to you!
To manage your preferences, log in to myAccount or text one of the commands below to SMS 92887 (WATTS):

INFO Displays this web page for more information about the program.
HELP Displays this web page for more help.
​PAU Temporarily pauses delivery of outage alert messages.​
​RES Resumes delivery of outage alert messages to your phone.​
​STOP Unsubscribes you from receiving outage alert messages​.

In the event you have multiple Hydro One accounts, a subsequent text message will list your account numbers with corresponding letters (e.g. a, b, c). To choose which account you want to customize, respond with the letter of the account listed OR choose "ALL" by responding with an 'A'.


Sign up for Outage Alerts

Sign up and manage your preferences through myAccount.
Read our terms and conditions for Outage Alerts here.

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Easily pay your bill, change your preferences and more.

Log in/Register
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Temporary Disconnect

By arranging a Temporary Disconnect, you can plan work you need to do with the power off in advance. Schedule workers in a 24-hour window to get your project done on time.

Learn More

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Financial Assistance

If you need help paying your electricity bill, we may be able to help. Learn more about our various Financial Assistance programs here.

Learn More

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Tree Trimming

If you see hazardous vegetation around electricity lines, request a tree trimming to help manage the issue safely. If the line is determined to be on Hydro One property, we'll send a qualified team to assess the issue.

Learn More

Outage information at your fingertips

Get timely updates, a more localized view and track local
weather with the Storm Centre online map 
and mobile app.

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