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Outage alert icon

Find out when the power is out

We know power outages can be disruptive. Our team works hard to prevent them but they can still happen now and again. That is why we offer free text and email alerts to let you know when your power is out, when you can expect it to be restored, and when your power is back on.

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Outage alerts can help you plan

When we become aware of an outage near your property we will send you an alert and provide the estimated time of restoration. With Outage Alerts, you'll know if the power is out at home, or if the power is out at your cottage.


Our Outage Alerts are completely customizable.

Prefer to hear about outages via email or text? It’s entirely up to you. Don’t want to be disturbed overnight? Change your settings to “Do Not Disturb” or text “PAUSE” to WATTS (92887) and you will not hear from us until you want to.

Sign up for Outage Alerts


Sign up and manage your preferences through myAccount.

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myAccount

Easily pay your bill, change your preferences and more.

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Temporary Disconnect

By arranging a Temporary Disconnect, you can plan work you need to do with the power off in advance. Schedule workers in a 24-hour window to get your project done on time.

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Financial Assistance

If you need help paying your electricity bill, we may be able to help. Learn more about our various Financial Assistance programs here.

Learn More

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Tree Trimming

If you see hazardous vegetation around electricity lines, request a tree trimming to help manage the issue safely. If the line is determined to be on Hydro One property, we'll send a qualified team to assess the issue.

Learn More



Outage information at your fingertips

Get timely updates, a more localized view and track local
weather with the Storm Centre online map and mobile app.

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