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myAccount Login Issues:

I am a new Hydro One customer and am unable to register for or log in to myAccount. How can I resolve this?

 

Here are a few scenarios that may be the root cause of your technical issue, and some tips to help you resolve it:

  • Your browser version may be too old. To improve online security, customers with older versions of web browsers may need to upgrade to a newer version to continue accessing all of the features on HydroOne.com, including myAccount. Our website supports the latest browser versions of: Google Chrome, Microsoft Edge, Microsoft Internet Explorer (versions 9, 10 and 11), Safari, and Firefox.


I am a Hydro One customer who previously registered for myAccount, but am unable to log in now. How can I resolve this?

 

  • Ensure that Internet browser cookies are enabled for our website. Learn how to enable them for your browser type:
    Google Chrome | Internet Explorer or Edge | Safari | Firefox

  • In some cases, it may be necessary to clear your old browser cookies and cache in order to access myAccount. Here's how to do that for your browser type:
    Google Chrome | Internet Explorer or Edge | Safari | Firefox

  • You may have recently updated your password for myAccount, but your browser has an old password saved in its AutoFill/AutoComplete settings. Here’s how to delete your AutoFill/AutoComplete settings for your browser type:
    Google Chrome | Internet Explorer or Edge | Safari | Firefox

  • For customers where it has been a long time since you logged into myAccount: for security reasons, you may need to register for myAccount again. It's quick and easy — get started here.

  • If you are using old bookmarks to get to myAccount, they may need to be updated. We have streamlined and improved myAccount in a new location found here.