Sustainability Report

Enabling Ontario's clean energy future

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A sustainable future

Hydro One has a deep connection to Ontario, one we hold with pride and unwavering commitment. This connection informs our approach to sustainability every day. It means we are committed to transmitting and distributing electricity in a safe, and an environmentally and socially responsible manner to meet the needs of customers across Ontario.

Sustainability policies

Ontario Thousands Islands during the fall

Foundations

Safety, system reliability, a low-carbon and resilient grid, an engaged workforce and good governance are all core to the success of a strong and sustainable utility.

Purpose

The purpose our people feel in delivering reliable and sustainable solutions for a brighter future for all.

Future-Proof

We are working on adaptation actions and introducing skill development programs within Hydro One and beyond to future-proof our business.

Top accomplishments

We set ambitious goals to further execute the sustainability priorities of our corporate strategy, where we believe we can make the greatest impact.

Scroll to see milestones

Hydro One workers looking over blueprint drawing together

Foundations

To continue to deliver safe, reliable and clean power to Ontario, Hydro One must ensure our strong foundations endure.

People conversing in the Hydro One office

0.56

Recordable injury rate per 200,000 hours worked

Hydro One excelled across various safety metrics in 2023 Our annual recordable injury rate is well below the industry benchmark of 1.0.

14th

Edison Electric Institute (EEI) awards

Over the years, our storm response strategy has led us to win a total of 14 EEI awards.

Net Zero

By 2050

In 2023, we reduced our Scope 1 GHG emissions by approximately 24% as compared to the 2018 baseline.

2024 goals

Our plans for a brighter future

Safety first

We intend to prioritize delivering on our Safety Improvement Plan initiatives and piloting modern AI-driven technology in our fleet.

family talking and smiling with a Hydro One employee

System reliability

We plan to build more intelligence into the grid to improve reliability.

People sitting down smiling together at work

Reducing emissions

We strive to mitigate emissions through our ongoing initiatives to reduce SF6 in our operations, electrify our fleet, connect off-grid communities to the grid, and emphasize energy efficiency in our facilities.

Two people hiking together in the forest

Purpose

That inspires us to deliver exceptional service through partnerships. We are taking care to ensure that the benefits of our infrastructure developments are shared with partners in the communities where we operate.

Two people conversing and looking at a labtop in the office

87%

Customer satisfaction scores

Our residential and small business customers continue to be satisfied with the services we provide them.

$2,375M

Issued (by Hydro One Inc.) in sustainable and green bonds in 2023

The bond proceeds have been used to improve reliability, increase resiliency and further our sustainability commitments.

5.7%

Of our total sourceable spend

A significant amount was spent on purchases with Indigenous businesses and services through our precedent-setting procurement model.

2024 goals

Our plans for a brighter future

Deliver customer-centric solutions

We intend to listen, be responsive and adapt our services to meet new and emerging customer needs and expectations.

Employees brainstorming together in the office

Enable the energy transition

We plan to continue to adopt a regional portfolio approach to understand regional energy needs and work toward the common goal of electrification.

Support Indigenous businesses

We intend to seek new ways to support Indigenous businesses.

Future-Proof

We are adapting our operations and working to embed sustainability into all aspects of our business for a better and brighter future for all.

People talking and looking at mechanical drawings

15,000

(approx.) Households

Enrolled in a voluntary demand response program - myEnergy Rewards - allowing residential customers to enroll their devices and receive financial incentives for their participation.

6%

Black students

We recruited approximately 6% Black students into our workforce.

Action

Emergency response framework

Hydro One established an emergency response framework, calling upon operational leaders from across the business to act if in danger from wildfires.

2024 goals

Our plans for a brighter future

Mitigate wildfire risks

We plan to launch a fire danger ratings dashboard to monitor Hydro One operation centers for wildfire risks.

Helicopter flying over forest putting out wild fire

Support EVs

We expect to expand the EV forecasting model to capture province-wide EV uptake and estimate potential load impacts on transmission and distribution networks.

Advance DEI

We intend to continue to work towards a diverse, skilled and sustainable workforce by implementing our DEI Strategic Roadmap.

See how we are Energizing Life in Ontario

Supporting the future of our farmers

See how Energizing Life recipient, Durham Farm and Rural Family Resources, is providing childcare to support farm families.

Learn more

photo of Christie and her son sorting vegetables provided by Good Greens in Windsor

A harvest of hope in Windsor

See how Energizing Life recipient, Good Greens, is addressing food insecurity in the Windsor community.

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photo of volunteers in Sudbury painting a mural

Connecting Sudbury to love, hope and colour

See how Energizing Life recipient, Live Love Louder, is beautifying the city through local mural projects.

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Class is in session: saving lives 101

Thunder Bay schools step up, equipping students for opioid overdose response.

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photo of workers at 360°kids in North York

A 360° journey through love and acceptance

360°kids is providing safe and inclusive spaces for York Region's at risk youth with support from the Energizing Life Community Fund.

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A camp as unique as the children it supports

See how Energizing Life recipient, Camp Maple Leaf, is uniting children to create memories and life-long friendships.

Learn more

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