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We are committed to operating safely in an environmentally and socially responsible manner
and to partnering with our customers and community partners to build a brighter future for
Our commitments focus on three key areas – standing up for people, the planet and communities
across Ontario. In 2020, we made significant commitments to advance our performance in these
As we look towards the future, we've set ambitious goals to do our part in building a better and
brighter future for all.
We stand up for customers, communities and each other. Every day, our employees help us
achieve our goal of building a better and brighter future for all. Our commitment is to
provide a safe work environment, a diverse, equitable and inclusive workplace and rewarding
opportunities for our employees to reach their full career potential.
Launched an employee-led Safety Improvement Team to strengthen the
safety culture of our organization. The recommendations from them have been incorporated
into our multi-year safety improvement plan.
Recognized as one of Canada’s Best Employers for 2021 by Forbes for the
year, reflecting our commitment to a diverse, inclusive and engaged workforce.
Employees raised over $800,000 for local charities and organizations and
shown us that each and every one of us has the Power to
Hydro One’s unique position within Ontario’s electricity landscape means we have a pivotal
role to play in transmitting and distributing clean electricity across the province. This
enables us to help our customers, partners and suppliers achieve their climate change goals
and advance Ontario toward a low-carbon economy.
Recognized for sustainability progress and leadership as one of the
Best 50 Canadian
Corporate Citizens by Corporate Knights and the by CEA re-designating Hydro One as a
Sustainable Electricity Company.
Launched our innovative joint venture, Ivy Charging Network to support a
greener transportation sector. Ivy opened 23 fast charging sites across Ontario, and is
on track to have more than 160 fast chargers across approximately 60 locations in
Ontario by the end of 2021.
Awarded the Environmental Excellence Award by the Electricity
Distributors Association for supporting Ontario's biodiversity through our Pollinator
Hydro One is committed to being a trusted partner to Indigenous communities, customers,
industry stakeholders, government and all Ontarians. This past year, we stood with our
partners in working to ease financial hardships and to protect society’s most vulnerable
people. We will continue to stand with communities, customers and partners to promote a more
inclusive economic recovery and a more equitable future for all.
Supported Ontarians through the pandemic with our community
partnerships that helped local and Indigenous communities respond
to emerging and urgent needs for critical food, medical, safety and other supplies.
Increased total procurement spending with Indigenous businesses to $42 million – our
highest annual spend to date. In addition, the Canadian Council for Aboriginal Business
advanced Hydro One to a Silver level certification in its
, from our Bronze level in 2017.
Launched our Pandemic Relief Program to provide financial
assistance and increased
payment flexibility to residential and small business customers experiencing hardship.
We ensured customers experiencing hardship stayed connected by extending a ban on home
and business disconnections and suspending late payment fees for all our customers.
It’s our commitment to help communities thrive. We look to the future and what we can do today
build a better and brighter Ontario for all.