Hydro One delivers electricity safely and reliably to homes and businesses in Ontario. The Ontario Energy Board (OEB) approved our 2018-2022 investment plan. Please see below for more details about 2020 rates.

How we're investing in our system

Over the next three years, we plan on making these investments across the province:

icon of a Hydro One worker
 

Pole replacement

Replacing over 24,000 wood poles across the province.


icon of trees
 

Tree trimming

Trimming hazardous trees across more than 113,000 km of overhead powerlines.


icon of gears
 

Grid modernization

Modernizing our grid so we can respond to outages faster.

Our role in Ontario's electricity system

Our transmission and distribution system safely and reliably serves communities throughout Ontario. Distribution rates pay for the cost for Hydro One to operate and maintain the low-voltage system that carries electricity from our transformer stations to distribution stations, to pole-top transformers through power lines, and into homes and businesses.
 

infographic: Hydro One's role in the Electricity System in Ontario


 
 
 
 

How we're investing in our system

Over the next three years, we plan on making these investments across the province:
 

Southwestern Ontario

Map of Southwestern Ontario


icon of a Hydro One worker
 

Pole replacement

Replacing over 24,000 wood poles across the province.


icon of trees
 

Tree trimming

Trimming trees across more than 113,000 km of overhead powerlines.


icon of gears
 

Grid modernization

Modernizing our grid so we can respond to outages faster.


  See more investments in your area

Central Ontario

Map of Central Ontario

Eastern Ontario

Map of Northern Ontario


icon of a Hydro One worker
 

Pole replacement

Replacing over 24,000 wood poles across the province.


icon of trees
 

Tree trimming

Trimming trees across more than 113,000 km of overhead powerlines.


icon of gears
 

Grid modernization

Modernizing our grid so we can respond to outages faster.


  See more investments in your area

Northern Ontario

Map of Northern Ontario


 
Webpart - 4-Columns!
SEE MORE INVESTMENTS IN YOUR SPECIFIC AREA BELOW:

SouthwesternOntario

Map of Southwestern Ontario

See more

Central
Ontario

Map of Central Ontario

See more

Eastern Ontario

Map of Eastern Ontario

See more

Northern Ontario

Map of Northern Ontario

See more



Why are delivery rates changing?

Delivery rates are changing to help us maintain a safe and reliable distribution system.

Much of the electricity system was built in the 1950s and prudent investments are needed to keep the public safe, reduce power outages, offset the need for more expensive emergency repairs and modernize our system for the future.


icon of an old transmission tower
 

1 in 4 transformers have reached their expected service life.


icon of a transmission tower
 

17% of wood poles have reached their expected service life.


icon of a transformer
 

Modest Investments today will help offset costly emergency work.


We know every dollar we invest comes at a cost to our customers, which is why we are driving efficiencies to cut costs and focusing on only the most essential investments to keep the system safe, the power on and rates as low as possible.


See how delivery rates will change starting January 1, 2020 for your specific rate class (see page two of your bill):

Rate Class Monthly Use
(kWh)
Monthly Peak
(kW)
Change in
Total Bill ($)
Change in
Total Bill (%)
Residential - Urban Density 750 - $0.92 0.7%
Residential - Medium Density1 750 - $0.26 0.2%
Residential - Low Density1,2 750 - $0.20 0.2%
Residential - Seasonal 350 - $1.10 1.1%
General Service – Energy 2,000 - $4.05 1.1%
General Service – Urban Energy 2,000 - $2.22 0.7%
General Service – Demand 36,000 125 $84.48 1.0%
General Service – Urban Demand 51,000 135 $62.25 0.6%
Street Lights 500 - $1.22 1.2%
Sentinel Lights 70 - $0.62 3.3%
Unmetered Scattered Load 400 - -$1.61 -1.9%
Distributed Generation 1,300 15 $57.23 10.4%
Sub Transmission 1,601,000 3,100 $786.08 0.3%

1 Distribution charges are capped at a level prescribed by regulation ($36.86 as of July 1, 2019).

2 Residential customers with a low density rate class get additional rate protection under the Rural and Remote Rate Protection program (currently at $60.50 per month). This credit is applied to Delivery charges.

 


To see your delivery rates, click on the button below.



More Information

For more information about our 2018-22 Distribution Rate Application, please click on the buttons below.

 

Contact Us

We're here to answer any questions you may have about 2020 Delivery Rates.
 

Speak with someone directly
 

Our Customer Contact Centre is open Monday to Friday from 7:30 a.m. to 8:00 p.m. To serve you better, we're also open on Saturdays from 9:00 a.m. to 3:00 p.m. Call us at 1-888-664-9376.