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The cost of delivery (residential and for business/general service)​

Interested to learn what goes into the delivery charges on your electricity bill? Learn about various components of delivery in the chart below. Further information is available here.​ ​

Delivery rates

Commercial/General Service (demand) - delivery rates*
Effective date: July 1, 2025

General service demand billed
(50 kW and above)

Urban demand

Demand

Monthly service charge ($/month)

$96.47

$105.55

Distribution volume charge
(billed demand - $/kW)

$11.78151

$20.94191

Transmission connection charge
(billed demand - $/kW)

$2.98152

$2.34872

Transmission network charge
(billed demand - $/kW)

$3.98282

$3.08362

Line loss adjustment factor

1.0503

1.0613

*Commercial and industrial customers in need of information can contact us by phone Monday to Friday between 8:30 a.m. and 4 p.m. at 1.866.922.2466 or by email at CICR@HydroOne.com

Commercial/General Service (demand) - regulatory charges
Effective date: January 1, 2025

General service demand billed
(50 kW and above)

Urban demand

Demand

Standard supply service administration charge ($/month)

$0.254

$0.254

Rural or remote rate protection charge
(adjusted usage - ¢/kWh)

0.15¢

0.15¢

Wholesale market service rate (includes capacity-based recovery)
(adjusted usage - ¢/kWh)

0.45¢

0.45¢

1Cost and credit adjustments have been applied to the distribution volume charge. In addition to these adjustments, two credit adjustments for a total of $0.0054/kWh for Global Adjustment will also apply to eligible customers. Adjustments effective July 1, 2024 will expire on June 30, 2025 and adjustments effective January 1, 2023, as well as those effective January 1, 2025 will expire on December 31, 2025. To see the full schedule of rates and charges, please click here.

2Retail transmission rates shown are to be adjusted for line losses.

3Adjustment to account for line losses on Electricity, Regulatory and Transmission charges. Customers who use less than 150,000 kWh of electricity a year will have this cost adjustment included in their Delivery charge. Customers paying the spot market price or who have signed a contract with an electricity retailer will have this cost adjustment included in their Electricity charge.

4This charge does not apply to customers who have a contract with an electricity retailer.

Commercial/General Service (energy) - delivery rates
Effective date: July 1, 2025

General service energy billed
(less than 50 kW)

Urban energy

Energy

Monthly service charge ($/month)

$25.51

$32.78

Smart metering entity charge ($/month)

$0.422

$0.422

Distribution volume charge
(metered use - ¢/kWh)

3.46¢1

7.42¢1

Transmission connection charge
(adjusted use - ¢/kWh)

0.83¢

0.78¢

Transmission network charge
(adjusted use - ¢/kWh)

1.08¢

1.01¢

Line loss adjustment factor

1.0673

1.0963

Commercial/General Service (energy) - regulatory charges
Effective date: January 1, 2025

General service energy billed
(less than 50 kW)

Urban energy

Energy

Standard supply service administration charge ($/month)

$0.254

$0.254

Rural or remote rate protection charge
(adjusted usage - ¢/kWh)

0.15¢

0.15

Wholesale market service rate (includes capacity-based recovery)
(adjusted usage - ¢/kWh)

0.45¢

0.45¢

1Cost and credit adjustments have been applied to the distribution volume charge. In addition to these adjustments, two credit adjustments for a total of $0.0054/kWh for Global Adjustment will also apply to eligible customers. Adjustments effective July 1, 2024 will expire on June 30, 2025 and adjustments effective January 1, 2023, as well as those effective January 1, 2025 will expire on December 31, 2025. To see the full schedule of rates and charges, please click here.

2As directed by the OEB, the smart meter entity charge will be collected from residential and general service energy-billed customers on behalf of the IESO until December 31, 2027.

3Electricity charges are subject to a cost adjustment for line losses. Customers who use less than 150,000 kWh of electricity a year will have this cost adjustment included in their Delivery charge. Customers paying the spot market price or who have signed a contract with an electricity retailer will have this cost adjustment included in their Electricity charge.

4This charge does not apply to customers who have a contract with an electricity retailer.

Residential (Year-Round) Delivery Rates
Effective date: July 1, 2025

Urban
density
year-round

Medium
density
year-round

Low
density
year-round

Monthly service charge ($/month)

$41.501, 7

$70.841, 2, 7

$83.021, 2, 3, 7

Smart metering entity charge ($/month)

$0.424

$0.424

$0.424

Credit adjustment (¢/kWh - metered)

- 0.44¢5

- 0.43¢5

-

Cost adjustment (¢/kWh - metered)

0.14¢6

0.14¢6

-

Distribution volume charge (¢/kWh - metered)

N/A

N/A

0.93¢2, 5, 6, 7

Transmission connection charge
(¢/kWh - adjusted)

0.98¢7

0.92¢7

0.86¢7

Transmission network charge
(¢/kWh - adjusted)

1.37¢7

1.28¢7

1.18¢7

Line loss adjustment factor

1.0578

1.0768

1.1058

Residential (year-round) regulatory charges
Effective date: January 1, 2025

Urban
density
year-round

Medium
density
year-round

Low
density
year-round

Standard supply admin charge ($/month)

$0.259

$0.259

$0.259

Rural or remote rate protection charge (¢/kWh - adjusted)

0.15¢

0.15¢

0.15¢

IESO wholesale market service rate (includes capacity-based recovery)
(¢/kWh - adjusted)

0.45¢

0.45¢

0.45¢

Residential (seasonal) delivery rates
Effective Date: July 1, 2025

Urban
density
seasonal

Medium
density
seasonal

Low
density
seasonal

Monthly service charge ($/month)

$41.501, 7

$70.841, 7

$82.201, 7

Smart metering entity charge ($/month)

$0.424

$0.424

$0.424

Credit adjustment (¢/kWh - metered)

- 0.44¢5

- 0.43¢5

-

Cost adjustment (¢/kWh - metered)

0.14¢6

0.14¢6

-

Distribution volume charge (¢/kWh - metered)

N/A

N/A

0.93¢5, 6, 7

Transmission connection charge
(¢/kWh - adjusted)

0.98¢

0.92¢

0.86¢

Transmission network charge
(¢/kWh - adjusted)

1.37¢

1.28¢

1.18¢

Line loss adjustment factor

1.0578

1.0768

1.1058

Residential (seasonal) regulatory charges
Effective date: January 1, 2025

Urban
density
seasonal

Medium
density
seasonal

Low
density
seasonal

Standard supply admin charge ($/month)

$0.259

$0.259

$0.259

Rural rate protection charge (¢/kWh - adjusted)

0.15¢

0.15¢

0.15¢

IESO wholesale market service rate (includes capacity-based recovery)
(¢/kWh - adjusted)

0.45¢

0.45¢

0.45¢

1A credit adjustment has been applied to the monthly service charge which will expire on December 31, 2025. To see the full schedule of rates and charges, please click here.

2Residential (year-round) medium density and low density customers qualify for Distribution Rate Protection, which is a cap of $42.88 on the base distribution charge. This subsidy does not apply to residential (seasonal) medium density and low density customers.

3A $60.50 credit for Rural or Remote Rate Protection has been deducted from the monthly service charge for residential (year-round) low density customers. This subsidy does not apply to residential (seasonal) low density customers.

4As directed by the Ontario Energy Board (OEB), the smart meter entity charge will be collected from residential and general service energy-billed customers on behalf of the IESO until December 31, 2027.

5Three credit adjustments have been applied to urban and medium density rates. These credit adjustments have been applied to the distribution volume charge for low density rates. In addition to these adjustments, two credit adjustments for a total of $0.0054/kWh for Global Adjustment will also apply to eligible customers. Adjustments effective July 1, 2024 will expire on June 30, 2025 and adjustments effective January 1, 2023, as well as those effective January 1, 2025 will expire on December 31, 2025.

6Three cost adjustments have been applied to urban and medium density rates. These cost adjustments have been applied to the distribution volume charge for low density rates. Adjustments effective July 1, 2024 will expire on June 30, 2025 and adjustments effective January 1, 2023, as well as those effective January 1, 2025 will expire on December 31, 2025.

7As directed by the OEB, residential distribution rates are transitioning from a blend of a fixed monthly service charge and distribution volume charge to an all-fixed monthly service charge. For urban and medium density residential customers, this transition is complete. This transition continues for residential customers with a low density rate class and it will be completed in 2032.

8Adjustment to account for line losses on Electricity, Regulatory and Transmission charges.

9This charge does not apply to customers who have a contract with an electricity retailer.


 
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