Improving Our Power Quality Service to You
If you are a customer with a facility connected to our electrical system, we understand that PQ and reliability are very important to you. As a company, we want to better understand your electricity needs and improve your overall customer experience. In response to the feedback from a number of our customers, we have created PQ materials (see links below), which contain detailed information about our PQ Customer Satisfaction Improvement Project (PQ-CSI) - an initiative to help meet and hopefully exceed your PQ and reliability needs.
We understand that timing is everything when it comes to your business. The PQ-CSI project was designed to measure the reliability of our supply to you in more detail and resolve issues as quickly as possible. This project is leading the company towards improved PQ intelligence, enhanced PQ processes, new solution identification procedures and proactive customer service.
One of the main objectives of the PQ-CSI Project is to establish governance and strengthen the roles and accountabilities of our staff when it comes to PQ issues. This ensures we get the job done and we get it done right. PQ issues influence a wide range of staff and require a coordinated effort to resolve. Accountabilities and decision making are important and that is why we have strengthened our measures at all staff levels and across every Line of Business.
We hope you find the below information valuable, and as always, we want your feedback. Any comments or questions you may have about this information can be directed to your Account Executive or LargeAccounts@HydroOne.com.
PQ Reference Materials: