Joint Use Management Portal (JUMP)

As of October 2021, the Joint Use Management Portal (JUMP) is Hydro One’s tool to manage distribution joint use work applications and projects with partners. JUMP creates an efficient way for our partners to access select pole data, information about existing distribution joint use attachment requests, and to request new attachments.

If distribution joint use partners are interested in submitting requests for Hydro One to action, access to JUMP will be required. Click the buttons below for your next steps.

photo of a man using a laptop computer and mobile device

New Partners
 Get Started 
Follow the steps on
the Resources page

Existing Partners
 Log in​ to JUMP 
You can also request access
on the log in screen

All Partners
All Training
Get the latest training
links here

The purpose of JUMP is to:

Create and submit applications and applicable work requests
 


JUMP will specify the required information fields for permit applications and other applicable work requests for joint use partners to complete, select pole based on Hydro One's GIS system, flag discrepancies, collect pertinent data and improve communications.

Submit priority requests
 

Joint use partners can also group related permit applications as a "project" that allows Hydro One to batch and process these collectively.

Receive automated status updates
 

JUMP will send email confirmations once requests have been successfully submitted. Joint use partners and Hydro One staff can then track the status and progress of requests without having to follow up.

View timelines
 

JUMP provides visibility regarding service dates and provides Hydro One the ability to view the request timelines from joint use partners and respond based on availability.

Escalate requests
 

If needed, joint use partners can flag issues for escalation in a structured and appropriate manner. The full history of the issue is captured to ensure a more efficient troubleshooting process and shorter response times.


screenshot of the JUMP Dashboard


Screenshot of the JUMP Dashboard
 

Distribution Joint Use Contacts

For information on distribution joint use pole attachment agreements and billing for permitted attachments, contact us at:

ExternalJointUse@HydroOne.com

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