Electricity meter replacement

Hydro One is replacing the electricity meters as one of the first steps to prepare for growing electricity needs within your community. In the future, these new meters are expected to provide more precise detection of outages to enable faster and more efficient power restoration.

No, there is no additional cost for the meter replacement.

We are upgrading electricity meters starting with Orillia and Couchiching. We will notify you with an email or letter before we arrive in your neighbourhood or business area to perform the meter upgrade. Please confirm or update your contact details by visiting HydroOne.com/update-info if you wish to receive updates about your meter replacement.

We will notify you and send reminders leading up to your meter replacement. Depending on the contact information we have on file, you will be notified by email and text messages from Connect@me.HydroOne.com and 1.705.413.0930 respectively. If we are unable to notify you by email or text messages, you will receive a letter in mail. You can update your contact information by visiting HydroOne.com/update-info to ensure you receive these notifications.

Our technicians will arrive at your home or business in clearly marked Honeywell "A Hydro One contractor" uniforms and vehicles. They will carry a visible ID badge with their name and photo on it.

If in doubt you can call the meter scheduling centre at 1.888.726.1678 to confirm the identity of the technician and verify that they are authorized to perform work on behalf of Hydro One.

For residential properties: The person granting access must be 18 years of age or older.

This could be the homeowner, an adult family member or an authorized representative.

For commercial and industrial (C&I) properties: Access should be granted by an authorized representative of the business. This could include the business owner, manager, or a designated employee with the authority to allow access to the premises.

Please ensure clear access to your meter. If working from home, save your work and prepare for a brief power interruption. After the installation, check any clocks or alarms that may need resetting.

Once your meter is successfully replaced, our technician will notify you directly. You will be notified if there were issues preventing installation and any follow-up action.

If you have shared your email or mobile phone number with us, you will also receive a confirmation message with a link to a customer satisfaction feedback survey.

Additionally, the replacement meter will be reflected on your next bill. The bill will show details of both the old and new meter. There is no cost to you for the meter replacement.

The meter base is a customer-owned equipment and normally all repairs or replacement are performed by the customer at their own expense. However, a repair/replacement of damaged meter base will be done this once as an exception under Hydro One’s meter replacement programme. Any future repairs or maintenance on the meter base will be the customer’s responsibility. Please see section 1.6.3 of Hydro One’s condition of service.

The repair or replacement may cause a power outage lasting about 4 hours, depending on the work needed.

Our technician will leave a meter repair/replacement notification letter behind, informing you of any repair/replacement done to your meter base.

Yes, they are rigorously tested and meet Health Canada's safety guidelines for radio frequency emissions. No special precautions are needed.

No, the meters are designed to measure electricity usage. They do not collect or store personal data.

Hydro One is committed to protecting your privacy. Your information is securely stored, and only authorized personnel have access to it for business purposes as we strive to provide you with the best customer service. Please refer to Hydro One’s Conditions of Service for detailed information on how personal information is collected, used, and disclosed, including the involvement of third parties.