Why don’t I see my new pricing plan on my November bill?
A switch in your pricing plan can only take effect at the beginning of a billing period and the start date of the billing period can’t be before November 1, 2020.
Your pricing plan switch date is based on your billing period. To determine your billing period, you’ll need a copy of a recent bill. You can view your bills online by logging on or registering for myAccount. Your billing period is found on page 1 of your bill directly below “Your Electricity Statement”. These dates shown are the start and end dates for the billing period.
By way of example, if your billing period ends on November 16, your switch in pricing plan will take effect at the start of the next period, which is November 17 (as long as you submitted your request to change your pricing plan 10 business days before November 17).