The Power of Choice

The Choice is Yours

Choose a plan that meets your needs.

Good news, you now have a choice when it comes to your electricity pricing plan. Choose between Tiered or Time-of-Use (TOU) pricing.

Quick Links: Get Started Right Now

  • Log on or register for myAccount to request a switch to your preferred pricing plan. To help you decide if a switch is right for you, we'll provide a monthly savings estimate based on your past 12 months of usage.

  • If you’d prefer not to use myAccount, you can also complete the Switch Request Form below. We’ve created an easy to use calculator to help you decide.

There’s no deadline to make the switch. You've the flexibility to request a switch back at any time, as your needs change.

Try Our Calculator

Try Our Calculator

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Request a Switch

Switch Request Form

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Considering a switch to your pricing plan?

The best pricing plan for you will depend on how and when you use electricity. We want to help you make the best choice possible, so we have provided a few tips:

You may prefer TOU prices:

  • If you have an electric vehicle, you can take advantage of off-peak prices by charging it overnight.

  • If you work shifts, you may be able to use more of your electricity at times when lower off-peak prices apply.

  • If you use more than 825 kWh a month during the summer, you may prefer to switch to TOU when the Tiered threshold is 600 kWh a month.

You may prefer Tiered prices:

  • If you don’t use a lot of electricity (less than 825 kWh a month), you’ll benefit from Tiered prices, especially during the winter when the threshold is 1,000 kWh a month.

  • If you prefer the flexibility to do your household chores at any time of the day.

Does a Switch in Pricing Plan Make Sense for You?

Try our Switch Calculator to see if you’d be better off financially by making a switch to Tiered pricing. With the calculator below, enter the information from a current bill to see the monthly difference by making a switch from Time-of-Use (TOU) to Tiered pricing.

If you’d prefer to see an estimate based on your past 12 months of usage, please log on or register for myAccount.


How to get started:

  • Refer to a copy of a recent bill.

  • On your bill, find your rate class, current pricing plan, monthly usage and consumption numbers. To see where this information lies on your bill click here.

  • Enter your bill information into the calculator

  • If you’re on TOU pricing, click the Time-of-Use (TOU) pricing button. It will calculate if you’ll save or lose by switching to Tiered pricing.

  • If you’re on Tiered pricing, click the Tiered pricing button. It will calculate if you’ll save or lose by switching to TOU* pricing.

  • Hit “Calculate” to see the difference in your bill by making a switch

  • The calculator will display the estimated difference you’d see in your monthly bill by making a switch

Note: If your usage or TOU/Tiered prices change, the results would change. You can also adjust the usage numbers on the calculator to see how your usage may affect the end result.

* Please note some customers won’t be eligible for TOU prices if there are any reliability issues with the meter communicating with our infrastructure.


3 Easy Ways to Switch

  1. Log on or register for myAccount at HydroOne.com/myAccount.

  2. Submit a secure form through the link below.

  3. Call our automated phone system anytime at 1-888-664-9376 (press 2 or say “billing”, then press 3 or say “pricing”).

Submit a Request to Switch Form

It’s easy to switch. Follow these simple steps:

  • Refer to a copy of a recent bill for your account details and to see what your current pricing plan is. To find where this information lies on your bill click here.

  • Click on the link below

  • Complete the form and submit


What is the difference between TOU and Tiered pricing?

With TOU pricing you’ll receive a different price based on time of day (off-peak, mid-peak, on-peak), while with Tiered pricing you’ll receive a flat price no matter what time of day, up to a set kWh (with a second rate applied over that kWh). The prices that apply to each of these plans are set twice a year by the Ontario Energy Board on May 1 and November 1, and we pass these prices to you without any markup.

Time-of-Use (TOU)

With TOU prices, you can help manage your electricity costs by shifting your usage to lower price periods when possible, as the price depends on when you use electricity:

  • Off-peak: When demand for electricity is lowest. Ontario households use most of their electricity – nearly two thirds of it – during off-peak hours.

  • Mid-peak: When demand for electricity is moderate. These periods are during the daytime, but not the busiest times of day.

  • On-peak: When demand for electricity is generally higher. These are the busier times of day - generally when people are cooking, starting up their computers and running heaters or air conditioners.



Time-of-Use Prices

Illustration of the Summer 2020 TOU demand and pricing periods

Summer Weekdays

Summer weekday periods are effective May 1 to October 31 each year.

Illustration of the weekend and holiday TOU demand periods and pricing (off-peak)

Weekends & Holidays

Weekends and designated holidays are off-peak electricity prices all day.

Illustration of the TOU demand periods and prices for winter

Prices per Period

Prices shown are effective May 1, 2021 to October 31, 2021.


Tiered

With Tiered prices you have the flexibility to use electricity at any time of day at the same price, although that price will change if you exceed the threshold during the month. You’ll be charged the first price up to that threshold and then the second price will be applied to usage after the threshold.

The winter period (November 1 – April 30) threshold for residential customers is 1,000 kWh per month, so that households can use more power at the lower price. The summer period (May 1 – October 31) threshold for residential customers is typically 600 kWh per month. For small business customers, the threshold is 750 kWh throughout the year.


Effective Date: May 1, 2021 – October 31, 2021


Snowflake representing winter
Residential - Summer
may 1, 2021 – oct. 31, 2021

Up to 600 kWh/month: 9.8 ¢/kWh

Over 600 kWh/month: 11.5 ¢/kWh

Commercial building with the electricity symbol and a dollar sign on it
Non-Residential
may 1, 2021 –october 31, 2021

Up to 750 kWh/month: 9.8 ¢/kWh

Over 750 kWh/month: 11.5 ¢/kWh


Frequently Asked Questions

What is the difference between TOU and Tiered pricing?

With TOU pricing you’ll receive a different price based on time of day (off-peak, mid-peak, on-peak), while with Tiered pricing, you can use a certain amount of electricity each month at a lower price. Once that limit or threshold is exceeded, a higher price applies.

The prices that apply to each of these plans are set twice a year by the Ontario Energy Board on May 1 and November 1, and we pass these prices to you without any markup.

Time-of-Use (TOU)

With TOU prices, you can help manage your electricity costs by shifting your usage to lower price periods when possible, as the price depends on when you use electricity:

  • Off-peak: When demand for electricity is lowest. Ontario households use most of their electricity – nearly two thirds of it – during off-peak hours.

  • Mid-peak: When demand for electricity is moderate. These periods are during the daytime, but not the busiest times of day.

  • On-peak: When demand for electricity is generally higher. These are the busier times of day - generally when people are cooking, starting up their computers and running heaters or air conditioners.

Time-of-Use Prices

Illustration of the Summer 2020 TOU demand and pricing periods

Summer Weekdays

Summer weekday periods are effective May 1 to October 31 each year.

Illustration of the weekend and holiday TOU demand periods and pricing (off-peak)

Weekends & Holidays

Weekends and designated holidays are off-peak electricity prices all day.

Illustration of the TOU demand periods and prices for Summer 2021 - Off-peak 8.2 cents/kWh, Mid-peak 11.3 cents/kWh, On-peak 17.0 cents/kWh

Prices per Period

Prices shown are effective May 1, 2021 to October 31, 2021.

Tiered

With Tiered prices you have the flexibility to use electricity at any time of day at the same price, although that price will change if you exceed the threshold during the month. You’ll be charged a lower price up to that threshold. Once the threshold is exceeded, a higher price will be applied to usage after the threshold.

The winter period (November 1 – April 30) threshold for residential customers is 1,000 kWh per month, so that households can use more power at the lower price. The summer period (May 1 – October 31) threshold for residential customers is 600 kWh per month. For small business customers, the threshold is 750 kWh throughout the year.


Effective Date: May 1, 2021 – October 31, 2021

Snowflake representing winter
Residential - Summer
may 1, 2021 – oct. 31, 2021

Up to 600 kWh/month: 9.8 ¢/kWh

Over 600 kWh/month: 11.5 ¢/kWh

Commercial building with the electricity symbol and a dollar sign on it
Non-Residential
may 1, 2021 –october 31, 2021

Up to 750 kWh/month: 9.8 ¢/kWh

Over 750 kWh/month: 11.5 ¢/kWh


Why are you offering customers the option to switch pricing plans?

Our research shows most customers believe they should have a choice between TOU or Tiered pricing. We’ve advocated the Government of Ontario and other industry stakeholders for choice and flexibility in how customers are billed for electricity. We’re pleased that customers can now switch their pricing plans.

Who is eligible to make the switch in pricing plans?

Customers who are on TOU or Tiered prices are eligible to make the switch. Customers who have a contract with a retailer or who are paying the spot market price aren’t eligible to switch pricing plans at this time.

When can I switch my pricing plan?

You can switch your pricing plan anytime, by completing this form or you can switch your pricing plan through myAccount.

When will my switch be effective on my bill?

You can elect to switch anytime. However, a switch in your pricing plan can only take effect at the beginning of a billing period. We’ll notify you by email, letter or other means (such as by text or outbound dialer) once your switch has been confirmed and will notify you once the switch is effective by a message on your bill.

Effective date of your pricing plan switch

When your request to switch pricing plans was received

At least 10 business days before the beginning of your next billing period

Less than 10 business days before the beginning of your next billing period

When the switch will take effect

As of your next billing period

By the second billing period after your request to switch was received

How many times can I switch my pricing plan?

You can switch back and forth as many times as you like between TOU and Tiered pricing.

When is the deadline to make the switch?

There is no deadline to make the switch. In addition, you will have the flexibility to request a switch back at any time, as your needs change.

How do I know if I should switch my pricing plan?

To help you make an informed decision, you can use our calculator that will provide you an estimate on whether you may benefit financially from making a switch. If you’d prefer to see an estimate based on your past 12 months of usage, please log on or register for myAccount.

If I make the switch to my pricing plan, how will my bill change?

You’ll see information on your new pricing plan on page two of your bill. You’ll also receive a bill message notifying you when the switch is effective on your bill.

TOU bill sample
Tiered pricing bill sample
If I’m on Tiered pricing, can I make the switch to TOU pricing?

If you’re on Tiered pricing, you can elect to switch to TOU pricing. However, please note some customers won’t be eligible for TOU prices if there are any reliability issues with the meter communicating with our infrastructure. We’ll be sure to let you know if this is the case. If for some reason your meter isn’t able to communicate with our infrastructure, please rest assured that this issue won’t affect the accuracy of your meter.

At this time, customers on Net Metering can only be billed on Tiered prices.