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The Power of Choice.

Choose how you're billed for your electricity

banner: Message from Mark

“Our research has shown that customers prefer to have a choice in how they’re billed for their electricity use. We’ve advocated for that choice – and believe that you should be able to choose the pricing plan that works best for you, for your family and your lifestyle.”

Mark Poweska
President and CEO, Hydro One

Choose Your Pricing Plan

We’re excited to announce that you now have a choice when it comes to your electricity pricing plan. Now you can choose the plan that best aligns with your own preference, needs and lifestyle.

Below you’ll find more details, as well as a calculator to help you decide if a switch to Tiered pricing may be right for you. 

Quick Links: Get Started Right Now

Log on or register for myAccount to request a switch to your pricing plan. To help you decide if a switch is right for you, we’ll provide you with an estimate based on your past 12 months of usage. If you’d prefer not to use myAccount, you can also use our calculator or complete a Switch Request Form here:

To go directly to our calculator to see if a switch is right for you, click here or on the button in the box below.

To go directly to the form to request a switch to Tiered pricing now, click here or on the button on the box below.

Try Our Calculator

Click Here

Form to Request a Switch

Click Here


Since June 1, 2020, customers on Time-of-Use (TOU) paid a fixed electricity price of 12.8 ¢/kWh for all hours of the day (the COVID-19 Recovery Rate) which the Government of Ontario put in place as part of its relief response. As this fixed rate ended on October 31, 2020, customers on TOU pricing will have a choice to remain on TOU (in which case no action is required) or to switch to Tiered pricing. There’s no deadline to make the switch. In addition, you'll have the flexibility to request a switch back at any time, as your needs change.

Customers on Tiered prices may also request to switch to TOU prices. However, we’ll need to confirm if your meter is communicating reliably before this switch can be made.

Does a Switch in Pricing Plan Make Sense For You?

Try our Switch Calculator to see if you’d be better off financially by making a switch to Tiered pricing. With the calculator below, enter the information from a current bill to see the monthly difference by making a switch from Time-of-Use (TOU) to Tiered pricing.

Most customers are enrolled in TOU pricing. If you opt out of TOU, you'd be switching to Tiered pricing.

This calculator is based on comparing the difference between the one month bill you enter and the difference you would’ve seen in that month if you’d been on Tiered Pricing instead of TOU.

However, you can also see the difference in switching from Tiered to TOU, by changing the “Select Your Current Pricing Plan” on the calculator to “Tiered". In this case, the calculator won't use the TOU information and automatically calculate based on the usage you enter.

If your usages changes, the results would change. You can also adjust the usage numbers on the calculator to see how your usage may affect the end result.

How to get started:

  • Refer to a copy of a recent bill

  • On your bill find your rate class, current pricing plan, monthly usage and consumption numbers. To see where this information lies on your bill click here.

  • Enter your bill information into the calculator

  • Hit “Calculate” to see the difference in your bill by making a switch

  • The calculator will display the difference you’d see in your monthly bill by making a switch

3 Easy Ways to Switch

1. Log on or register for myAccount at HydroOne.com/myAccount.

2. Call our automated phone system anytime at 1-888-664-9376 (press 2 or say “billing”, then press 3 or say “pricing”).

3. Submit a secure form through the link below.

Submit a Form to Switch

To request a switch in your pricing plan through this webpage, fill out and submit the online form by clicking on the button below.

We already know your current pricing plan tied to your account, so by submitting this form we'll be switching you to the plan you aren't currently on (if you're on TOU we'll switch you to Tiered, and if you're on Tiered we'll switch you to TOU).

Follow these simple steps:

  • Refer to a copy of a recent bill to see what your current pricing plan is. To see where this information lies on your bill click here.

  • Click on the link below

  • Complete the form and submit


What is the difference between TOU and Tiered pricing?

With TOU pricing you’ll receive a different price based on time of day (off-peak, mid-peak, on-peak), while with Tiered pricing you’ll receive a flat price no matter what time of day, up to a set kWh (with a second rate applied over that kWh). The prices that apply to each of these plans are set twice a year by the Ontario Energy Board on May 1 and November 1, and we pass these prices to you without any markup.


Time-of-Use (TOU)

With TOU prices, you can help manage your electricity costs by shifting your usage to lower price periods when possible, as the price depends on when you use electricity:

  • Off-peak: When demand for electricity is lowest. Ontario households use most of their electricity – nearly two thirds of it – during off-peak hours.

  • Mid-peak: When demand for electricity is moderate. These periods are during the daytime, but not the busiest times of day.

  • On-peak: When demand for electricity is generally higher. These are the busier times of day - generally when people are cooking, starting up their computers and running heaters or air conditioners.

Time-of-Use Prices

Illustration of the Summer 2020 TOU demand and pricing periods

Winter Weekdays

Winter weekday periods are effective Nov. 1 to April 30 each year.

Illustration of the weekend and holiday TOU demand periods and pricing (off-peak)

Weekends & Holidays

Weekends and designated holidays are off-peak electricity prices all day.

Illustration of the TOU demand periods and prices for winter

Prices per Period

Prices shown are effective Nov. 1, 2020 to April 30, 2021.

Tiered

With Tiered prices you have the flexibility to use electricity at any time of day at the same price, although that price will change if you exceed the threshold during the month. You’ll be charged the first price up to that threshold and then the second price will be applied to usage after the threshold.

The winter period (November 1 – April 30) threshold for residential customers is 1,000 kWh per month, so that households can use more power at the lower price. The summer period (May 1 – October 31) threshold for residential customers is typically 600 kWh per month. For small business customers, the threshold is 750 kWh throughout the year.

Illustration of a snowflake representing winter
Residential - Winter
Nov. 1, 2020 – April 30, 2021

Up to 1,000 kWh/month: 12.6 ¢/kWh

Over 1,000 kWh/month: 14.6 ¢/kWh

Illustration of a commercial building with the electricity symbol and a dollar sign on it
Non-Residential
Nov. 1, 2020 – April 30, 2021

Up to 750 kWh/month: 12.6 ¢/kWh

Over 750 kWh/month: 14.6 ¢/kWh


Frequently Asked Questions

Why are you offering customers the option to switch pricing plans?

Our research shows most customers believe they should have a choice between TOU or Tiered pricing. We’ve advocated the Government of Ontario and other industry stakeholders for choice and flexibility in how customers are billed for electricity. We’re pleased that customers may elect to switch their pricing plans as of October 13.

Who is eligible to make the switch in pricing plans?

Customers who are on TOU or Tiered prices are eligible to make the switch. Customers who have a contract with a retailer or who are paying the spot market price aren’t eligible to switch pricing plans at this time.

When can I switch my pricing plan?

You can elect to switch your pricing plan as early as October 13, by completing this form.

When will my switch be effective on my bill?

You can elect to switch as early as October 13. However, a switch in your pricing plan can only take effect at the beginning of a billing period, and the start date of the billing period can’t be before November 1, 2020. For most customers, this would be your December bill. We’ll send you an email once your switch has been confirmed and will notify you once the switch is effective by a message on your bill.


Effective date of your pricing plan switch

When your request to switch pricing plans was received

At least 10 business days before the beginning of your next billing period

Less than 10 business days before the beginning of your next billing period

When the switch will take effect

As of your next billing period
   

By the second billing period after your request to switch was received

How many times can I switch my pricing plan?

You can switch back and forth as many times as you like between TOU and Tiered pricing.

When is the deadline to make the switch?

There is no deadline to make the switch. In addition, you will have the flexibility to request a switch back at any time, as your needs change.

How do I know if I should switch my pricing plan?

To help you make an informed decision, you can use our calculator that will provide you an estimate on whether you may benefit financially from making a switch.

If I make the switch to my pricing plan, how will my bill change?

You’ll see information on your new pricing plan on page two of your bill. You’ll also receive a bill message notifying you when the switch is effective on your bill.

TOU bill sample
Tiered pricing bill sample
Why don’t I see my new pricing plan on my November bill?

A switch in your pricing plan can only take effect at the beginning of a billing period and the start date of the billing period can’t be before November 1, 2020.

Your pricing plan switch date is based on your billing period. To determine your billing period, you’ll need a copy of a recent bill. You can view your bills online by logging on or registering for myAccount. Your billing period is found on page 1 of your bill directly below “Your Electricity Statement”. These dates shown are the start and end dates for the billing period.

By way of example, if your billing period ends on November 16, your switch in pricing plan will take effect at the start of the next period, which is November 17 (as long as you submitted your request to change your pricing plan 10 business days before November 17).

If I’m on Tiered pricing, can I make the switch to TOU pricing?

If you’re on Tiered pricing, you can elect to switch to TOU pricing. However, please note some customers won’t be eligible for TOU prices if there are any reliability issues with the meter communicating with our infrastructure. We’ll be sure to let you know if this is the case. If for some reason your meter isn’t able to communicate with our infrastructure, please rest assured that this issue won’t affect the accuracy of your meter.

At this time, customers on Net Metering can only be billed on Tiered prices.