Choice is here. Switch from Time-of-Use to Tiered pricing. Learn more.

Time-of-Use (TOU)

 
The majority of our customers pay Time-of-Use (TOU) prices.

TOU pricing reflects the cost of producing electricity at different times of day based on demand. TOU pricing has three periods: on-peak, when energy demand and cost is high, mid-peak, when energy demand and cost is moderate, and off-peak, when energy demand and cost is low.

TOU pricing ultimately gives you more control over your electricity bill.  By adjusting your usage habits, TOU pricing enables you to save money during hours when electricity is more expensive. To learn more about TOU pricing and its three periods, visit Understanding Your Electricity Bill.

These prices are set by the Ontario Energy Board (OEB) twice a year on May 1 and November 1. To learn more about electricity prices, visit the Ontario Energy Board.


Time-of-Use Winter Periods and Prices

Time-of-Use electricity prices usually change throughout each weekday, when demand is on-peak from 7am to 11am and 5pm to 7pm, mid-peak from 11am to 5pm, and off-peak from 7pm to 7am.

Illustration of the weekend and holiday TOU demand periods and pricing (off-peak)

Winter Weekdays and Weekends

24 hours a day, 7 days a week from Jan 1/21 to Jan 28/21

Illustration of the TOU demand periods and prices for winter

Price

Price shown is effective from Jan 1/21 to Jan 28/21

Effective January 1 through to January 28, 2021, the Government of Ontario is providing a temporary COVID-19 Recovery Rate for families, farms and small businesses who pay Time-Of-Use (TOU) or Tiered pricing. Customers will be billed a flat price of 8.5 cents per kWh, 24 hours a day, seven days a week starting on January 1, 2021.

Tiered Pricing

Some of our customers without smart meters or in certain rural areas of the province fall under the Tiered Pricing plan.

If you have noticed two different prices on your bill and slight changes between winter and summer seasons it is because you are on a Tiered Pricing Plan. Customers on this pricing model can submit their own meter reading to ensure that they are billed for actual consumption rather than an estimate.


Regulated Price Plan (RPP) Seasonal Thresholds and Prices

RPP electricity prices and seasonal price thresholds change twice a year, on May 1 and November 1.


Prices shown below are effective Jan 1/21 to Jan 28/21

 

Illustration of a snowflake representing winter
Residential - Winter
(Jan 1/21 to Jan 28/21)

Flat price of 8.5 cents/kWh 24 hours, 7 days a week

Illustration of a commercial building with the electricity symbol and a dollar sign on it
Non-Residential
(Jan 1/21 to Jan 28/21)

Flat price of 8.5 cents/kWh 24 hours, 7 days a week


Effective January 1 through to January 28, 2021, the Government of Ontario is providing a temporary COVID-19 Recovery Rate for families, farms and small businesses who pay Time-Of-Use (TOU) or Tiered pricing. Customers will be billed a flat price of 8.5 cents per kWh, 24 hours a day, seven days a week starting on January 1, 2021.


Retailer Enrolled

You may also choose to buy your electricity from an electricity retailer. Not all retail contracts are the same, most offer a fixed price over a period of time. Before you sign a contract, read it carefully so you are aware of all terms and conditions.

Remember, the contract you sign only covers the electricity cost. Delivery charges, global adjustment charges, regulatory charges, the debt retirement charge (if applicable), and other charges will still apply and customers will see these line items on their bill.


Ontario Electricity Rebate 

The Ontario Electricity Rebate provides bill relief on customer bills.

Effective January 1, 2021, the Government of Ontario reduced the rebate to 21.2% of the pre-tax amount of the bill (from 33.2%).

Residential, seasonal, and small business customers are automatically eligible for the rebate, as well as any customer who is using less than 250,000 kWh a year. Registered farming businesses and licensed long-term care homes (as long as they don't share an account with a hospital) are also eligible to receive the rebate. The rebate appears at the bottom of the bill as a separate line item.

The rebate is calculated on the base amount of the bill prior to applying HST. The base amount includes the Electricity charge, Delivery charge, and Regulatory Charges. It excludes any other charges that may appear on bills such as late payment charges or disconnection charges. If your first bill issued after January 1, 2021 includes any usage in December, the rebate will be pro-rated based on the number of days of usage in December at 33.2% and the number of days of usage on and after January 1 at 21.2%.


Weighted Average Hourly Spot Price (WAHSP)

A small number of our customers are assessed under the Weighted Average Hourly Spot Price (WAHSP). For customers who do not have an interval meter installed and who have not signed a contract with an energy retailer, or are not eligible for the Regulated Price Plan, they will be supplied under the Standard Supply Service and will be charged a price based on the current market rates weighted over the billing period, using our specific net system load shape (based on adjusted kWh).

Hourly Ontario Energy Price (HOEP)

The Hourly Ontario Energy Price (HOEP) is assessed for customers with an interval meter installed who have not signed a contract with an energy retailer. Their electricity is supplied under the Standard Supply Service and they will be charged a price based on the actual hourly market rate within their billing period (based on adjusted kWh).

Global Adjustment

Global Adjustment is collected on behalf of the Independent Electricity System Operator (IESO) and covers the cost for providing both adequate generating capacity and conservation programs for Ontario.

To learn more about Global Adjustment components and costs, visit the IESO’s website.