Important News for Customers

Changes to your bill, updated March 2020


Hydro One Remote Communities - often referred to as "Remotes" - is a subsidiary of Hydro One Inc. and supplies safe, reliable and affordable electricity to 22 remote communities in Ontario’s far north. Due to the lack of grid connection to the majority of the communities we serve (all but one), we generate electricity to meet our obligation under Section 26 of The Electricity Act, 1998. The communities served by Remotes are isolated and scattered across the Far North of Ontario: Fourteen communities are not accessible by year-round road and can be reached only by aircraft, winter roads or, in the case of one community, by barge, air, or winter road.

  • The size and isolation of Remotes’ service territory also means that the transportation and accommodation of staff, fuel, and equipment are key factors of its costs.

  • Since the cost of living in the north is high, Remotes operates their business to break-even and does not make a profit.

  • Diesel generation is currently the prime source of electricity within these communities, but we also own and operate two run-of-the-river mini-hydroelectric generating facilities and a few demonstration project windmills.

  • The majority of Remotes’ customers are First Nations and Remotes has built strong relationship with Chiefs and Councils with some of these relationships over 40 years old. Remotes is highly visible in Ontario’s northern communities, recognizing its remote and isolated challenges.

  • We often contract with local Band Councils for services, such as: plant operation and maintenance, meter reading, environmental remediation, and janitorial work.

  • Since 2002, we have used the ISO 140001 Environmental Management System (EMS) to respect the land and reduce our environmental footprint and maintain biodiversity in these environmentally sensitive areas of the province.

  • Reliability is at the heart of what we do – currently at 99.97% - one of the most reliable in Canada.

To learn more about how we overcome unique challenges to bring electricity to the far north, read any of our newsletters below, or watch our video Hydro One Remotes: Powering the North.

Icon of a cellphone
To Report a Power Outage/Emergency Or Make A Service Inquiry, call

Icon of a Hydro One Remotes Bill
For Billing OR Other Hydro One Remote Communities Account Inquiries, Call
Take advantage of our Mail-in Rebate program

We're pleased to be offering our Mail-in Rebate program again for 2019. The program offers rebates for buying ENERGY STAR-rated refrigerators, freezers, washers, dryers, dishwashers and more with rebates of up to $200. As well, we offer rebates for a number of energy efficient products such as thermostats, power bars and sensors. In celebration of ENERGY STAR Day on October 23, enhanced rebate amounts are available for purchases made during the month of October. Click here to download a copy of the application form.

Application forms may be scanned and emailed to or mailed to:

Remotes CDM Mail-in Rebates

c/o Hydro One Remote Communities Inc.

680 Beaverhall Place

Thunder Bay, ON  P7E  6G9

We hope you take advantage of this worthwhile program.

Connected: Remote Communities Newsletter


Read the latest issues of Connected, a newsletter specifically for Remote Communities, now translated into several First Nations languages.