CUSTOMER ALERT: The Low-Income Energy Assistance Program is temporarily closed.

If you’re experiencing financial hardship due to COVID-19, learn about our Pandemic Relief Program. We’re offering customers financial assistance and increased payment flexibility.

If you are struggling to pay your bill, we may be able to help.

The Low-Income Energy Assistance Program (LEAP) pays up to $500 of the amount owing on your bill (and up to $600 if your home is electrically heated).

Do you qualify for LEAP?

To receive this grant, you must:

Be a residential customer of Hydro One.

Live at the home that is behind on the electricity bill.

Have a family income below a certain limit. Those limits are laid out in the table below.

Household after tax income ($) Number of people living in home
1 2 3 4 5 6 7 or more
Less than 28,000
28,001 - 39,000

39,001 - 48,000
48,001 - 52,000

 = Eligible

Please note: Amounts shown are after tax. Income levels are set by the Ontario Energy Board, based on statistics from Statistics Canada.

Household after tax income

Your household income is the total income of all people living at your address. The amount to qualify is based on both the number of people living in your home and your combined household income.

For example, a home with three people living in it with an annual after-tax income of $30,000 would be eligible for a LEAP EFA grant.

Apply today for support 

Call the United Way at 1-855-487-5327


Apply Online​



Get started

For this program, Hydro One works with the United Way of Greater Simcoe County. They will help you and tell you what you will need to apply.

If you think you may qualify, please contact the United Way at:
Tel: 1-855-487-5327

The United Way may also be able to help you:
  • Suspend disconnection for 21 days

  • Get more time to pay overdue bills.

More support for our customers

Apply for monthly credits on your bill

Apply for monthly credits on your bill

You may also qualify for the Ontario Electricity Support Program (OESP). Depending on your income and the number of people in your home, you could receive a credit of $45 to $113 on each electricity bill.

Tel: 1-855-831-8151

Learn more or apply

Free upgrades to make your home more energy efficient

Free upgrades to make your home more energy efficient

A more energy-efficient home can be more comfortable and use less electricity. If you qualify for the Ontario Government's Energy Affordability Program (EAP), you could receive a new energy-efficient refrigerator, window air conditioner, smart thermostat, light bulbs and more, at no cost to you.

Read more about EAP

Budgeting is easier when you pay the same amount every month

Budgeting is easier when you pay about the same amount every month

Sign up for Budget Billing and spread your electricity costs over the year. Avoid higher bills in the seasons you use more electricity and plan your monthly budget.

Learn about Budget Billing