Who is eligible for Budget Billing?
Residential, seasonal, and general service energy-billed customers are eligible for Budget Billing. Unmetered and demand-billed customers are not eligible. If you have signed with a retailer but are billed by us, you are also eligible to enrol.
Note: Quarterly-billed Seasonal accounts who sign up for Budget Billing will receive their bill monthly rather than quarterly.
Can I pick the amount that I want to pay on my Budget Billing Plan?
No, you cannot pick the amount that you want to pay on your Budget Billing plan. Budget Billing is meant to smooth costs over the year. If we were to set an artificial amount, Budget Billing may not work the way it is meant to and would result in a high or low reconciliation bill.
When can I enrol in Budget Billing?
You can enrol in Budget Billing anytime. Once you have submitted your completed online enrolment form, your plan will take effect on your next bill. Enrol for Budget Billing in myAccount.
Can I modify my Budget Billing amount?
If you have had a change in your household that would significantly change your energy use, please contact us to request an account review. Depending on this review, your Budget Billing amount may be either increased or decreased. You can also request a budget Billing review using your myAccount profile.
Can I lower my Budget Billing amount online?
Your Budget Billing amount cannot be lowered online. Only increases are permitted. You can however request a Budget Billing plan review. Depending on your prior 12 months' usage, it may increase or decrease your plan amount. The new amount will be calculated and should be applied to your next bill or the following bill.
Can I cancel Budget Billing any time?
Yes. However, cancellation may not take effect immediately, but should take effect on your next bill. Log into myAccount to cancel your plan.
Once I have cancelled my Budget Billing plan, when will my account reconcile?
Your account will reconcile on your next bill.
When I cancel my Budget Billing Plan, what will happen to my charges?
Your plan will reconcile, and you will be billed for the balance owing or credited for any overpayments.