Yes, budget billing is the same type of payment plan as equal billing, allowing customers to
pay the same amount each month.
Residential, seasonal and general service energy-billed customers are eligible. Unmetered and
demand-billed customers are not eligible. If you’ve signed with a retailer but are billed by
us, you are also eligible to enrol.
Note: Quarterly-billed seasonal accounts who sign up for budget billing will
receive their bill monthly rather than quarterly.
No, you cannot pick the amount that you want to pay on your plan. Budget billing is meant to
smooth costs over the year. If we were to set an artificial amount, it may not work the way
it is meant to and would result in a high or low reconciliation bill.
You can enrol anytime. Once you’ve submitted a completed online enrolment form in myAccount,
your plan will take effect on your next bill.
If you have had a change in your household that would significantly change your energy use,
please contact us to request an account review. Depending on this review, your budget
billing amount may be either increased or decreased. You can also request a review using
your myAccount profile.
Your amount cannot be lowered online. Only increases are permitted. You can however request a
plan review. Depending on your prior twelve months' usage, it may increase or decrease your
plan amount. The new amount will be calculated and should be applied to your next bill or
the following bill.
Yes. However, cancellation may not take effect immediately but should take effect on your
next bill. Log into myAccount to cancel your plan.
Your account will reconcile on your next bill.
Your plan will reconcile, and you will be billed for the balance owing or credited for any
overpayments.
