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The Ontario Energy Board (OEB) has directed Hydro One to end seasonal rates by December 31, 2022. Starting on January 1, 2023, seasonal customers will be moved to one of our three residential density-based classes:
Areas that have a cluster of 3,000 or more customers, with at least 60 customers for every km of power line.
Areas that have a cluster of 100 or more customers, with at least 15 customers for every km of power line.
Areas that have a cluster of fewer than 100 customers with less than 15 customers per km of power line.
We’ll send a letter to seasonal customers in December 2022 to let them know which of the three residential rate classes their account will be moved to as of January 1, 2023.
Call us at 1.888.664.9376. Our Customer Care Centre is open Monday to Friday from 7:30 a.m. to 8:00 p.m.