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Standing Up for Customers

We have an important responsibility to stand up for our customers. This includes engaging them on the things that matter to them - such as safety, reliability and affordable rates.

Since 2015, following direction from the Ontario Energy Board (OEB) to develop a report on eliminating the seasonal rate class, we’ve been highlighting our concern with this approach and communicating the impact this would have on our seasonal customers. On July 19, 2019, we submitted an updated report to the OEB which demonstrates that eliminating this rate class would have a negative effect on more than half of our seasonal customers, resulting in a significant increase to their bills.

We have presented an alternative solution that would protect the majority of seasonal customers that do not qualify for the subsidies available for year-round residents.

Here's what you need to know

What would the elimination of the seasonal rate class mean for our seasonal customers?

*The OEB states that Hydro One cannot increase customer’s bills more than 10% per year. Therefore, Hydro One regularly ‘migrates’ customers to their new distribution rate incrementally until they are paying their new rate in full.

Our proposed solution

The OEB has directed that we gradually migrate some rates classes, including seasonal, to an all-fixed monthly distribution charge, which will also address the concern about some customers paying more than their share of costs. Seasonal customers were directed to be migrated to all-fixed rates by 2024.

Our proposal suggests keeping the seasonal rate class intact and protecting high volume customers through a cap until this date.

Our proposed solution would protect most of our seasonal customers from an annual rate increase of almost $1,000 a year.

Learn more about our alternative solution by reading our report to the OEB here.

We intend to continue advocating on the behalf of our customers and keeping them informed throughout this process.


Why is the OEB eliminating the seasonal rate class?

The Ontario Energy Board could best answer the specifics about why this direction was given, however it is our understanding that the OEB is concerned that seasonal customers who are high users of electricity are paying a larger share of costs.

We believe that our solution addresses the OEB’s concerns, while also protecting more than half of our seasonal customers from steep bill increases.

How can I find out how much my bill will increase?
Do either proposals provide any financial benefit to Hydro One?
If 54 per cent of seasonal customers will see an increase in their bill as a result of eliminating this rate class, what will be the impact for the remaining customers?

We're here to answer any questions you may have about Seasonal Rates.

Our Customer Contact Centre is open Monday to Friday from 7:30 a.m. to 8:00 p.m. To serve you better, we're also open on Saturdays from 9:00 a.m. to 3:00 p.m. Call us at 1-888-664-9376.