Seasonal rates are ending

Cottage dock in summer

Keeping you informed on the OEB'S decision to end seasonal rates

The Ontario Energy Board (OEB) has directed Hydro One to end seasonal rates by December 31, 2022. Starting on January 1, 2023, seasonal customers will be moved to one of our three residential density-based classes:

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Urban Density

Areas that have a cluster of 3,000 or more customers, with at least 60 customers for every km of power line.
 

Learn More

icon of a medium-sized group of more than 15 people

Medium Density

Areas that have a cluster of 100 or more customers, with at least 15 customers for every km of power line.
 

Learn More

icon of a small group of less than 15 people

Low Density

Areas that have a cluster of fewer than 100 customers with less than 15 customers per km of power line.
 

Learn More

What happens next?

We’ll send a letter to seasonal customers in December 2022 to let them know which of the three residential rate classes their account will be moved to as of January 1, 2023.

Cottage in winter

We’re here to answer any questions you may have about seasonal rates ending

Call us at 1.888.664.9376. Our Customer Care Centre is open Monday to Friday from 7:30 a.m. to 8:00 p.m.

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