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Our regulator, the Ontario Energy Board (OEB), has directed us to end seasonal rates on
31, 2022, and move our seasonal customers into one of three density-based residential
classes, effective January 1, 2023.
The decision to end seasonal rates was based on the OEB’s determination that delivery
charged to seasonal customers are subsidized by other customers and don’t reflect the actual cost to serve
We have three density-based residential rate classes that are set by the OEB:
Areas that have a
3,000 or more customers, with at least 60 customers
km of power line.
Areas that have a
100 or more customers, with at least 15 customers for
of power line.
cluster of fewer than 100 customers with less than 15
customers per km of power line.
It costs less to deliver electricity to customers who live in urban density areas as less infrastructure is needed (poles, power lines, transformers, etc.). For example, if there are 150 customers per km of power line, compared to 10 customers per km of power line, the costs are shared by more customers and therefore each customer pays less.
The move to Residential Urban Density means you will see a decrease in delivery rates that better reflects the costs to provide electricity to your property. The amount your bill will change depends on how much electricity you use.
The table below provides estimated monthly bill impacts based on different usage levels for a customer on time-of-use pricing.
* Includes a cost adjustment (also known as a rate
applied to the monthly service charge for both 2022 and 2023.
** Includes credit adjustments applied to
volume charge for 2023.
***Collected on behalf of the Independent
The OEB decided that the delivery rates charged to
customers are subsidized by other customers and don’t reflect the actual cost to serve them.
Read the OEB's Decision here. To learn more about seasonal rates ending, visit the OEB’s website.
We won’t make any additional revenue from ending
rates. This change only impacts how overall costs are recovered between residential
The OEB has directed us to implement this change on a going forward basis as of January 1, 2023.
Most seasonal customers are currently billed
We’ll continue to bill seasonal customers on a quarterly basis. If you prefer to receive
monthly bill, you may sign up for our budget billing program.
We confirmed the location of your seasonal
and compared it with the number of customers who are near you and the power
other equipment that deliver power to you.
We counted the number of electricity
within your community or area, and length of power lines serving that area. We
follow the OEB’s criteria for Urban, Medium, or Low Density, to finalize your
We use our geographic information system
identify and mark the boundaries of core clusters of customers.
Once density zone boundaries are marked, we
out the customer cluster boundary in all directions to easily identifiable
geographical boundaries (such as roads, railways, rivers, lakes) or non-physical
boundaries identifiable within the GIS system (such as property lines), where
boundaries are remotely located from customer clusters.
Customer clusters located close to each
combined into a larger, single density zone.
We map the kilometre of power line within a
density zone boundary and calculate the number of customers per kilometre of
Based on this we can confirm the correct rate class for customers located in the
As your rate class has changed, we need to calculate
Delivery charges using Urban Density rates for any usage on and after January 1, 2023.
Delivery charges shown on page 3 are calculated using Seasonal rates for any usage
To learn about the changes, click here on or after January 1,
See how we can help you manage your electricity account, including:
We encourage you to call us at 1.888.664.9376 Monday to Friday from 7:30 a.m. to 8 p.m. to learn more about the support options available.
Our Investment Plan was informed by nearly 50,000 customers who told us they want a more
sustainable and resilient system that is ready for the future.