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We're upgrading myAccount this weekend
in order to serve you better.

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From Friday, July 31 at 3 PM until Tuesday, August 4 at 6 AM,
myAccount and our Storm Centre power outage map will
undergo system upgrades.


We've chosen the Civic long weekend to perform this work in order to minimize any inconvenience to our customers.

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During the system upgrade, the following services will be impacted:

myAccount — no login, registration, password or username resets available.

Storm Centre — power outage information will not be updated.

Call Centre — emergency and power outage calls only.

Interval Data Portal — unavailable. 

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Power outage or emergency? Report it online or call 1-800-434-1235.