Customer alert: Submit damage claims online to minimize delays.

Damage Claims

We know property damage can be stressful, but reporting your claims shouldn't be.
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Hydro One is committed to providing our customers with safe and reliable power, however we can't guarantee an uninterrupted supply of electricity. Hydro One cannot be held responsible for loss or damage caused by an interruption or defect in the supply of electricity.

As outlined in Hydro One's Conditions of Service, we are only liable for damages that arise due to negligence in providing service to the customer. If the damage resulted from Hydro One's negligence, you may be eligible for compensation.



Reporting damage to your insurance company

If you have auto or property insurance, consider contacting your broker or agent to find out if your policy covers the damage.

Does my situation Qualify?


For more information, select the response below that best describes your situation.
 

Damage to electronic equipment

Losses incurred during planned outages

Damage to property caused by crews or contractors


 

About voltage disturbances

Voltage fluctuations are power quality disturbances that can be caused by external factors affecting the power system, such as storms, or by your home's electrical installation.
 

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Common Symptoms

Have you noticed your lights flickering? Voltage disturbances may affect some of your more sensitive electronic equipment, such as CD and DVD players, televisions and computers. While Hydro One operates and maintains the power system to exacting standards, voltage variations cannot always be avoided. Protecting your electric and electronic devices is your responsibility.

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Potential Solutions

If you experience major and repeated voltage disturbances, contact us at 1-800-434-1235. After reviewing the situation, the Hydro One representative may ask you to have a master electrician check your installation. You can find out more about your rights and obligations and those of Hydro One in the Conditions of Service.

Six tips to protect your home or business

Protect your property from power surges with these simple tips:

  • 1

  • Unplug valuable electronics

    If severe weather is in the forecast, unplug what you can.

  • 2

  • Limit the number of devices connected to a single outlet

    Avoid overloading electrical outlets, especially in older homes. Only one major appliance should be plugged into an outlet.

  • 3

  • Always use a surge protector

    Plug sensitive or valuable electronics such as HDTVs and computers into a surge protector. Not all surge protectors are created equal – be sure to choose the right level of protection for your needs. Consider ‘whole home’ surge protectors that can be installed on your panel.

  • 4

  • Unplug any additional equipment not in use

    Even turned off, electronics are still vulnerable to power surges if they're plugged in. Unplugging offers the best protection.

  • 5

  • Going out of town?

    If you're away for an extended period, you may want to shut off your electricity completely. This is done by throwing the main switch at the fuse box (be sure to turn off all major appliances before you turn off the main switch).

  • 6

  • Use a backup generator

    Some customers may benefit from using a generator during a power outage to maintain comfort and safety.

Complete this form and send as soon as possible to:

Email

Claims@HydroOne.com
Subject: Hydro One Damage Claims Division

Mail

Hydro One Networks Inc.
483 Bay St., 6th Floor, South Tower
Toronto, ON M5G 2P5
Attention: Hydro One Claims Division

Hydro One will assess your claim in a fair and efficient manner. In the meantime, please do not throw away any damaged items and keep all receipts, estimates, warranties, photos, technicians’ assessments/bills, etc., related to the damage or repairs.

A representative from Hydro One will contact you with the results of their investigation within 60 days.


How to file a claim for compensation

If you feel your damages are a result of Hydro One's negligence, submit a claim using one of the methods below. We will assess your claim in a fair and efficient manner. Please do not throw away any damaged items and keep all receipts, estimates, warranties, photos, technicians’ assessments/bills, etc., related to the damage or repairs.

Online

The quickest and easiest way to submit a claim is to complete our online claims form:
 
  Submit a Claim

Email

Download, complete and email our claims form — Subject: Hydro One Damage Claims Division

Mail

Download, print and complete our claims form and mail it to:

Hydro One Networks Inc.
483 Bay St., 6th Floor, South Tower, Toronto, ON  M5G 2P5
Attention: Hydro One Claims Division

Still have questions? Please don't hesitate to contact us at 1-888-664-9376.








Frequently Asked Questions

Here you'll find answers to some of the most frequently asked questions about the claims process. If you have any further questions, please don't hesitate to contact us at 1-888-664-9376.

How will my claim be assessed?

How long will my claim take?

How are claims paid?

Should I contact my personal insurance company?

Do I need to keep my damaged items?

What if my items need to be repaired or replaced immediately?

I can’t afford to repair or replace my items. What do I do now?

How can I check my claim status?

Once Hydro One receives your Claim Form, you will receive an acknowledgement from a Hydro One Claims Representative. Contact information will also be provided at this time. If you have questions about your claim or wish to inquire about the status of your claim, please contact the Hydro One Representative.