Hydro One is committed to providing our customers with safe and reliable power. Like every other electric utility in Ontario, Hydro One cannot guarantee an uninterrupted supply of electricity, and there are times when power outages or surges may occur, causing loss or damage to property.
Many of these cases are due to severe weather, wildlife, accidents or other causes beyond our control. Hydro One is not liable for damages from these causes. If the damage resulted from Hydro One's negligence, you may be eligible for compensation.