For the best website experience, please enable JavaScript on your Internet browser.
We want you to be able to access myAccount. However, the new, easy-to-use features in myAccount require you to enable cookies. Here are some shortcuts to help you with this:
Once you have enabled cookies for this website, please refresh by clicking here.
Do you know what’s below? Underground infrastructure can be just below the surface of your lawn. From planting a tree to building a deck, or installing a pool, it’s important for you or your contractor to request a locate first.
It’s free. It’s easy. It’s the law.
Protect your property and loved ones
Preventinjuries
Avoid causing a power outage and costly repairs
For projects big or small, always request a free locate first.
OntarioOneCall.ca | 1-800-400-2255
Learn more
Plan ahead to ensure that, as the tree matures, its branches don’t interfere with power lines. Learn more.
If your trees are close to power lines, it’s recommended to hire an arborist to prune your trees. For the safety of the arborist, contact us in advance to request a Temporary Disconnect.
It’s very dangerous to try to open, remove content, or touch the inside of any electrical equipment, such as locked steel cabinets that contain transformers.
Help kids find safe places to play, away from utility poles and power lines. Talk to your children about electrical safety and remind them never to climb trees near power lines.
Stay inside and call 9-1-1.
If you see a downed power line caused by a storm or accident, report it to Hydro One at 1-800-434-1235.
Look up and be aware with any outdoor activities like flying kites, climbing trees, using ladders or cutting branches. Always carry equipment horizontally.
Do the “bunny hop” – Jump out with your feet together so that you don't touch the ground and vehicle at the same time.
You don’t have to touch a power line to get a deadly shock. If you get too close, electricity can jump or “arc” to you or your tools, so always stay 3 metres back.
Before you start digging to plant a tree, build a fence, or install a deck, request an underground locate to find what utility cables exist on your property.
