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We're updating our Conditions of Service

We’re updating our Conditions of Service, which describes how we do business with our Customers. Our commitment to great Customer Service is dependent on direct feedback from customers, just like you.

Please refer to our full updated Conditions of Service document along with the Summary of Changes below. And, please share your feedback and comments (between March 1st and June 15, 2019) here.

Thank you for taking the time to review the Conditions of Service and sharing your thoughts.

If you would like to provide comments on the proposed revisions, please submit them online using the comment form you can access above OR email

Customers without e-mail access can submit comments through regular mail to:

Hydro One Networks Inc.
Attn: Conditions of Service P.O. Box 5700 Markham, ON L3R 1C8
By Phone: Call our Customer Communications Centre at 1-888-664-9376

Summary Appendices Updates