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Be prepared for any storm and know exactly what to do if the power goes out. 

The first thing to do is call us at 1-800-434-1235. Our team is ready to respond 24 hours a day, 365 days a year to power outages and emergency situations. During a power outage, our crews hit the ground to patrol power lines to determine what caused the power outage, and they don't stop until power is restored to every customer.


Outage Checklist

​​At home, you can create a 72-hour emergency preparedness kit with the following supplies: 

  • Windup or battery powered flashlight

  • Windup or battery powered radio

  • Portable external battery charger for smart devices

  • Water (2 litres per person per day)

  • Canned or dried food that won't spoil

  • Manual can opener

  • Batteries for your flashlight and radio

  • Cash

  • Blankets

  • Candles and matches

  • A paper list of emergency numbers and important contacts

  • First aid kit

  • Any other medical items and prescriptions you require


While we work at restoring power, you can get updates by downloading our free mobile outage app available on most smart phones and tablet devices. You can also register to receive proactive free personalized text or email alerts about power outages in your area. When you register for this service through myAcc​​ount, you'll receive alerts when an outage has been reported near your residence and updates on estimated times of restoration.

For a behind the scenes look at how we restore power, watch our
video clip. The season might be different, but our approach remains the same, which is to​ restore power to our customers as quickly and as safely as possible.


Register now to gain access to your account and services online.

Sign Up for myAccount Here!