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Want to print out all of the storm safety tips? Download a printable version of our storm
Downed power lines are very dangerous, even if they don't appear to be live. If you see a fallen power line, keep at least 10 metres back and report it immediately by calling 911 and Hydro One at 1.800.434.1235.
Identify the safest enclosed space in your home and make sure everyone knows
where it is. Be sure to have emergency supplies and an emergency contact list on
hand. Identify a meeting place in case you lose contact.
Include canned and dried foods, manual can openers, water (2 litres per person
per day), batteries, flashlights, a first aid kit, blankets and cash, a mobile
phone, prescriptions and any other necessary medical supplies.
Included on the back of our checklist. Include family members and neighbours so
you can communicate locally. Make multiple paper copies of this list and make
sure everyone knows where they are.
Make sure your cell phone is fully charged before a storm- it becomes essential
during an outage. You’ll be able to get the latest information, update others,
and check on loved ones.
This reduces the risk of electrical hazards such as fires, dangerous surges and
damaged items such as laptops or TVs.
Don’t touch any electrical equipment that may have been exposed to water.
Maintain a colder temperature as long as possible to protect your food supply.
Lower your fridge temperature to 40° F/4° C and your freezer temperature to 0°
The app provides updates every 10 minutes and our live Outage Map. It also
features estimated restoration times and other relevant information.
Receive the latest Outage Alerts and estimated restoration times for your
neighbourhood to help you plan and prepare. You can customize alerts to receive
them by text or by email.
myAccount is the best way
for us to stay in touch with you during a storm. You can use myAccount
to access information and receive updates.
If you are already registered on myAccount, make sure your
information is accurate and up to date and that we have your correct contact
As soon as the outage occurs, report it online or call 1-800-434-1235 (but use a
Download our Outage Map to your mobile phone. Make sure you have access to it and
check it regularly during the storm.
Regularly check for updates throughout the storm in order to plan and prepare.
Use the battery-powered radio from your emergency kit.
You can get an electromagnetic shock.
Candles can cause fires during storms. Make sure the flashlights have fresh
batteries and have spares ready. Make sure everyone knows where the flashlights
and spare batteries are located.
It is very important to remain indoors in a safe part of the house. Stay away
from windows in case they are broken during the storm.
After preparing your emergency kit, put it in a safe, accessible location and
make sure everyone knows where this is.
Any outdoor items such as patio furniture can become safety hazards during a
storm. Make sure to move them inside in advance.
This will help to prevent electrical surges and reduce damages if they do occur.
Except one to let you know when your power is back. Use flashlights during the
storm. Leave them in accessible locations around the house and ensure that
everyone knows where they are.
This will prevent them flooding the freezer if the temperature drops enough for
them to melt.
Keep the fridge closed to maintain temperatures. Have water outside of the fridge
in an accessible location and make sure everyone knows where this is.
Before turning back on appliances and electronics, inspect your home and outdoor
areas for damage. Document any damages.
If there is any damage, turn off your power at the distribution panel and have it
inspected by a master electrician. Do not walk through water to get to the
Plug-in devices one by one to avoid a power surge. Wait until the temperature and
humidity have returned to normal levels before doing this.
Prioritize checking on older, less mobile or isolated people. Make sure they are
safe and check if they need anything.
If you encounter any downed power lines, stay at least 10 metres back from them
and make sure others also know to do this. Report the downed line immediately to
If your property or any possessions have been damaged during the storm, document
them. You may be entitled to submit an insurance claim.
Need to locate underground cables on your property, temporarily disconnect power,
or trim trees that pose a hazard? We are here to help.
If any of the supplies in the emergency kit have been used during the storm, make
sure to replace them immediately. Replace the batteries in your flashlights with
Check your refrigerator and freezer for spoiled foods. If you’re not sure about
any items, throw them away to be safe. Spoiled foods can be dangerous.
If you have not already done so, register for myAccount and make sure
you have provided accurate information to help you prepare for and cope with
future storms and outages.
If you have not already done so, sign up for Outage Alerts to receive the most up-to-date information
on power outages and restoration times in your area.