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Tips to stay safe before, during and after a storm

Want to print out all of the storm safety tips?  Download a printable version of our storm safety checklist.


Download the checklist 


icon of a cloud BEFORE A STORM
 
 
 
  • 1

  • Create a family emergency plan
  • Identify the safest enclosed space in your home and make sure everyone knows where it is. Be sure to have emergency supplies and an emergency contact list on hand. Identify a meeting place in case you lose contact.

  • 2

    • Prepare a 72-hour emergency kit
    • Include canned and dried foods, manual can openers, water (2 litres per person per day), batteries, flashlights, a first aid kit, blankets and cash, a mobile phone, prescriptions and any other necessary medical supplies.

  • 3

    • Fill Out the emergency contact list
    • included on the back of our checklist. Include family members and neighbours so you can communicate locally. Make multiple paper copies of this list and make sure everyone knows where they are.

  • 4

    • Charge your mobile phones
    • Make sure your cell phone is fully charged before a storm- it becomes essential during an outage. You’ll be able to get the latest information, update others, and check on loved ones.

  • 5

    • Plug your electronics into a surge protector 
    • This reduces the risk of electrical hazards such as fires, dangerous surges and damaged items such as laptops or TVs.

  • 6

    • Remember that water and electricity don’t mix
    • Don’t touch any electrical equipment that may have been exposed to water.

  • 7

    • Lower your fridge and freezer temperatures
    • Maintain a colder temperature as long as possible to protect your food supply. Lower your fridge temperature to 40° F/4° C and your freezer temperature to 0° Fahrenheit/-18° Celsius.

  • 8

    • Download our Outage App to your phone
    • The app provides updates every 10 minutes and our live Outage Map. It also features estimated restoration times and other relevant information.

  • 9

    • Sign up for Outage Alerts
    • Receive the latest Outage Alerts and estimated restoration times for your neighbourhood to help you plan and prepare. You can customize alerts to receive them by text or by email.

  • 10

    • Register for myAccount
    • myAccount is the best way for us to stay in touch with you during a storm. You can use myAccount to access information and receive updates.

  • 11

    • Update myAccount contact information
    • If you are already registered on myAccount, make sure your information is accurate and up to date and that we have your correct contact preferences.

  


icon of a cloud with a lightning bolt DURING A STORM

 
 
 
  • 1

    • Report the outage
    • As soon as the outage occurs, call 1-800-434-1235 to report it- but use a mobile phone.

  • 2

    • Don’t use a landline telephone
    • You can get an electromagnetic shock.

  • 3

    • Have your 72-hour emergency kit handy
    • After preparing your emergency kit, put it in a safe, accessible location and make sure everyone knows where this is.

  • 4

    • Keep an eye on the Outage Map
    • Download our Outage Map to your mobile phone. Make sure you have access to it and check it regularly during the storm.

  • 5

    • Unplug TVs, appliances and electronics
    • This will help to prevent electrical surges and reduce damages if they do occur.

  • 6

    • Bring outdoor items inside
    • Any outdoor items such as patio furniture can become safety hazards during a storm. Make sure to move them inside in advance.

  • 7

    • Turn off light switches,
    • except one to let you know when your power is back. Use flashlights during the storm. Leave them in accessible locations around the house and ensure that everyone knows where they are.

  • 8

  • Avoid opening the fridge and freezer
    • as much as possible to maintain temperatures. Have water outside of the fridge in an accessible location and make sure everyone knows where this is.

  • 9

    • Place ice cubes in containers in the fridge
    • This will prevent them flooding the freezer if the temperature drops enough for them to melt.

  • 10

    • Use flashlights rather than candles
    • Candles can cause fires during storms. Make sure the flashlights have fresh batteries and have spares ready. Make sure everyone knows where the flashlights and spare batteries are located.

  • 11

    • Stay inside and away from windows
    • It is very important to remain indoors in a safe part of the house. Stay away from windows in case they are broken during the storm.

  • 12

    • Check local weather network for updates
    • Regularly check for updates throughout the storm in order to plan and prepare. Use the battery-powered radio from your emergency kit.

  

icon of a cloud with a sun behind it AFTER A STORM

 
 

 
  • 1

    • Replenish your emergency kit
    • If any of the supplies in the emergency kit have been used during the storm, make sure to replace them immediately. Replace the batteries in your flashlights with new ones.

  • 2

    • Inspect the property for damage
    • Before turning back on appliances and electronics, inspect your home and outdoor areas for damage. Document any damages.

  • 3

    • Stay away from downed power lines
    • If you encounter any downed power lines, stay at least 10 metres back from them and make sure others also know to do this. Report the downed line immediately to 1-800-434-1235.

  • 4

    • Check your electrical panel for damage
    • If there is any damage, turn off your power at the distribution panel and have it inspected by a master electrician. Do not walk through water to get to the distribution panel.

  • 5

    • Turn on appliances and electronics
    • one by one to avoid a power surge. Wait until the temperature and humidity have returned to normal levels before doing this.

  • 6

    • Check on neighbours and friends in the area
    • Prioritize checking on older, less mobile or isolated people. Make sure they are safe and check if they need anything.

  • 7

    • Request a service 
    • Need to locate underground cables on your property, temporarily disconnect power, or trim trees that pose a hazard? We are here to help.

  • 8

  • Dispose of any spoiled food
    • in your refrigerator and freezer. If you’re not sure about any items, throw them away to be safe. Spoiled foods can be dangerous.

  • 9

    • Submit a damage claim if necessary
    • If your property or any possessions have been damaged during the storm, document them. You may be entitled to submit an insurance claim.

  • 10

    • Register for myAccount 
    • If you have not already done so, register for myAccount and make sure you have provided accurate information to help you prepare for and cope with future storms and outages.

  • 11

    • Sign up for Outage Alerts
    • If you have not already done so, sign up for Outage Alerts to receive the most up-to-date information on power outages and restoration times in your area.

  



Want a copy? Download a printable version of our storm safety checklist!


Download the checklist