Need to report a power outage now?

Please click the button below to report a power outage in your area.

Report An Outage

Outage Tools

Get information on a power outage when you really need it

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Check the Outage Map
for updates

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Easily report an outage
from the app

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Sign up to receive Outage Alerts and report an outage by text

Accurate and Up-To-Date Information

During a power outage, you need accurate and up-to-date information - fast! Our suite of Outage Tools gives you that critical information when you really need it. The tools include the Outage Map, Outage Alerts, and the Hydro One App, which allows you to report an outage from your mobile phone.


The Outage Map shows where an outage has occurred, approximately how many customers are affected, what caused it, and how long before we expect to have power restored. The map is available in English and French, and it’s updated every 10 minutes as new information comes in from our crews on site. You can check the Outage Map on whichever device you prefer - mobile phone, tablet or desktop computer.

Available in English and French.

View the Outage Map

Click the icon in your area for details on the outage and restoration time

If the outage is not on our map, click “Report an Outage” to tell us about it

Choose one of three map views—satellite, road, or hybrid

Download the app and Get timely updates on outages in your area:

Find out how many customers affected, what caused the outage and estimated time of restoration. Download the app today.

Sign up for outage alerts to get a notification when an outage occurs

We’ll notify you when there’s an outage in your area, when we have updates, and when power is restored. You’ll also be able to report an outage by text! To sign up, you must have myAccount.

Learn How

Frequently Asked Questions

Where can I report an outage?
What devices can I use the map with?
How can I locate an outage in my area?
How can I save my location on the map?
Where can I get the details about an outage?
What do the different icons indicate?
How can I find out when my power will be restored?
How can I sign up for Outage Alerts?
Where can I find information about planned outages?
How do I move around the map?
How can I see current weather in the region?

Mind the Lines

Up, down and underground, power lines are around us and can be dangerous.

Know the risks and how to avoid them to stay safe.

Learn More
Image of our Mind the Lines campaign: Stay 10 metres away from downed power lines.