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Depending on the season, your region may be susceptible to ice storms. 

These can be dangerous, as ice can weigh down tree limbs and combined with heavy winds, cause power disruptions. The icy conditions make it more difficult for our crews to travel, repair lines and/or assess damage. To help you prepare for power outages during an ice storm, read these tips:

If weather networks are predicting a storm, be prepared

Despite our best work, power outages can still happen. Ensure you and your family have emergency supplies ready so that you can stay warm, hydrated and safe during an outage. To help prepare yourself, read our tips on what to do when the power goes out.


Sign up for Outage Alerts

We know power outages can be disruptive. That's why we offer text and email alerts to let you know when your power is out, when you can expect it to be restored, and when your power is back on. When we become aware of an outage near your property we'll send you an alert and provide the estimated time of restoration.


Avoid trees and other vegetation

During ice storms, water can build up and freeze on tree limbs and other vegetation. The excess weight of the ice can make trees dangerous; combine this weight with wind and trees can become even more hazardous. Heavier branches can fall and damage power lines, cars and houses. To stay safe, avoid this vegetation where possible.


If you see a downed line, call us

Ice storms often result in downed lines throughout our network. These lines can be a hazard to you and your family. Make sure to stay at least 10 metres (33 feet) away from downed lines at all costs. If they pose an immediate risk, call 911. Next, call us at 1-800-434-1235. Our team is ready to respond 24 hours a day, 365 days a year to power outages and emergency situations.