If the investigation determines that your damages have resulted from Hydro One’s negligence or willful misconduct, you will be paid the lesser of the following two amounts:
1. The cost to repair the damaged item, or
2. The value of an item of like kind and quality that has the same amount of wear and tear as the item that was damaged.
Claims are not paid out based on the replacement value.
For example: If you purchased a refrigerator for $1,000 (which typically has a 10 year useful life), and the damage occurred after 4 years, the amount of compensation would likely be $600 if Hydro One was found negligent.