2022 Delivery Rates

Hydro One delivers electricity safely and reliably to homes and businesses in Ontario. Effective January 1, 2022, new delivery rates will be in place.

We energize life for customers and communities across Ontario by delivering electricity safely and reliably to homes and businesses in Ontario. The Ontario Energy Board (OEB) approved 2022 delivery rates that are reflected on the Delivery line on your bill. The new rates will apply to your usage starting on January 1, 2022.

infographic of Hydro One's role in the electricity system

What's changing?	Change to the Delivery line
An inflationary increase of 3.3% less a productivity factor that has been applied to distribution rates.	Increase
Updated transmission rates to reflect the slightly higher costs of transmitting electricity over the high-voltage system.	Increase
Numerous credit adjustments (also known as rate riders) that were applied to delivery rates expired on December 31, 2021.	Increase
Recovery of past taxes continues through to June 30, 2023. This is a charge for all rate classes.	Increase
As directed by the OEB, we implemented the next step in the move to a fixed distribution rate for residential customers. The transition will be complete for residential customers with a medium or low density rate class in 2024. Residential customers with an urban density rate class completed this transition in 2021.	Neutral for most customers

Customers will see an increase to their delivery rates. The amount your bill will change depends on your rate class and how much electricity you use.

How Much Will My Bill Change?

The table below shows the bill impacts for a typical/average customer. Click here to see where rate class is shown on your bill.

Rate Class	Monthly Use (kWh)	Monthly Peak (kW)	Change in Total Bill ($)	Change in Total Bill (%)
Residential - Urban Density	750	-	$5.20	4.0%
Residential - Medium Density¹	750	-	$3.39	2.6%
Residential - Low Density^1,2	750	-	$4.60	3.5%
Residential - Seasonal	352	-	$5.53	5.1%
General Service – Energy	2,000	-	$16.52	4.0%
General Service – Urban Energy	2,000	-	$10.68	3.2%
General Service – Demand	36,104	124	$442.73	5.6%
General Service – Urban Demand	50,525	135	$435.28	4.9%
Street Lights	517	-	$5.38	4.6%
Sentinel Lights	71	-	$2.01	9.1%
Unmetered Scattered Load	364	-	$3.88	4.4%
Distributed Generation	1,328	13	$39.45	7.1%

¹Distribution charges are capped at a level prescribed by regulation ($36.86 as of July 1, 2020).

²Residential customers with a low density rate class get additional rate protection under the Rural and Remote Rate Protection program (currently at $60.50 per month). This credit is applied to Delivery charges.

If you’re a customer in need of help, we're here for you.

We have a number of financial relief programs and other flexible payment options. Learn more or call us at 1-888-664-9376.

Frequently Asked Questions

Why are rates increasing for residential customers with a medium or low density?

Residential customers with a medium or low density receive distribution rate protection, which is a subsidy that caps the amount customers pay for base distribution rates (monthly service charge and distribution volume charge) to $36.86 a month.
However, this rate protection doesn’t include increases to transmission rates and rate riders, which are temporary adjustments to rates.
There were three rate riders that were credits that have come off bills as of December 31, 2021.

What's distribution rate protection?

Distribution rate protection ensures rural delivery rates are comparable to urban rates.

It is a cap that lowers base distribution rates (monthly service charge and distribution volume charge that are included under the Delivery line).

This cap ensures distribution charges will not exceed $36.86 a month and only applies to residential customers with a medium or low density rate class.

When will the move to all-fixed rates be completed?

The OEB directed us to transition to all-fixed distribution rates for residential customers starting on February 1, 2016.

Residential customers with an urban high density – was completed in 2021
Residential customers with a medium density – will be completed in 2024
Residential customers with a low density – will be completed in 2024.

What rates and charges are included in the Delivery line?

Delivery charges are made up of the following items:

Distribution rates are designed to recover our costs for the poles, wires, meters, stations that are used to deliver electricity to your home or business, as well as the costs related to meter reading, billing, and customer service. Distribution rates include:

a monthly service charge that does not change no matter how much electricity you use, and
a distribution volumetric rate that varies based on how much electricity you use (this no longer applies for residential customers who have moved to all-fixed distribution rates).

A smart meter entity charge of $0.57 per month that we collect on behalf of the IESO. This charge is effective until December 31, 2022 and only applies to residential and general service energy-billed customers.
Cost or credit adjustments (also known as rate riders) – one-time adjustments to reconcile for costs or surpluses incurred while providing electricity to customers.
Retail transmission rates recover the costs to operate and maintain the high-voltage transmission system and vary based on how much electricity you use.
An adjustment for line losses.

Where can I find my delivery rates?

Delivery rates are posted here.