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Sustainability report

2024

A better and brighter future for all

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Our approach to sustainability

We are committed to building a brighter future for Ontario by transmitting and distributing electricity in a safe, and environmentally and socially responsible manner to meet the needs of all Ontarians.

Sustainability policies

President of Hydro One group photo

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Governance

Strong corporate governance is integral to sustainability, and we strive to align to our corporate strategy and vision with our sustainability focus. We work towards success by monitoring key sustainability policies and ESG disclosures and measures.

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Transmission towers

45%

Woman directors on our Board

as of December 31, 2024

455 cases

Received by our Corporate Ethics Office

1st

Utility in Canada to publish a Sustainable Financing Framework

Zero

Unresolved well-founded* privacy complaints

*As determined by the Privacy Commissioner of Canada. The term "well-founded" is used by the Office of the Privacy Commissioner of Canada when the commissioner has found that an organization has failed to respect a provision of the Personal Information Protection and Electronic Documents Act.

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Environmental

Hydro One has made strides in reducing SF⁶ emissions, electrifying and renewing our fleet, and optimizing energy efficiency in facilities. We have also made efforts to adapt to climate change and increase grid resilience.

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Hydro One trucks

41%

Decrease in operations-driven GHG emissions* compared to the 2018 baseline

62 hectares

Pollinator habitats established

44%

Of our sedans and SUVs were converted to EVs or hybrids by end of 2024

35

Charging stations installed to support EVs

*Operations-driven emissions are those that Hydro One directly controls, including Scope 1 (direct) emissions and Scope 2 - purchased electricity (indirect) emissions

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Social

It is an exciting time in Ontario, with rapid energization, a focus on a greener economy and the growing energy needs of all Ontarians. Hydro One is committed to this exciting future and to the vision we have for a better and brighter future for all - always with a focus on safety and our people.

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Two woman exchanging a bag of milk

12 initiatives

Safety Improvement Plan successfully implemented

$3,063M

Capital investment into the grid

Chartwell Gold

Customer service award

Implementation of conversation analytics and AI roadmap

5.5%

Of total sourceable spend for purchases with Indigenous business and materials

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See how we are Energizing Life in Ontario

Photo of Della caring for the children

Supporting the future of our farmers

See how Energizing Life recipient, Durham Farm and Rural Family Resources, is providing childcare to support farm families.

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photo of Christie and her son sorting vegetables provided by Good Greens in Windsor

A harvest of hope in Windsor

See how Energizing Life recipient, Good Greens, is addressing food insecurity in the Windsor community.

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photo of volunteers in Sudbury painting a mural

Connecting Sudbury to love, hope and colour

See how Energizing Life recipient, Live Love Louder, is beautifying the city through local mural projects.

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