We want you to be able to access myAccount. However, the new, easy-to-use features in myAccount require you to enable cookies. Here are some shortcuts to help you with this:
Once you have enabled cookies for this website, please refresh by clicking here.
Hydro One is committed to operating safely in an environmentally and socially responsible manner and to partnering with our customers and community stakeholders to build a brighter future for all.
96% of the energy we transmit and distribute is from zero-carbon sources1.
We reduced paper bill mailings by approx 1.5 million with our e-billing program.
20,000+ households worth of power saved.
Achieved our highest-ever annual spend supporting Indigenous businesses.
We met our gender diversity commitments and launched a diversity and inclusion council.
We established a safety improvement team.
Received our brand re-designation from the Canadian Electricity Association.
We established a corporate-wide sustainability committee.
We increased ESG reporting transparency.
Message from Our CEO
The events of 2020 have put a spotlight on the collective responsibility that governments, companies and individuals share in building a more sustainable world with equal, inclusive opportunities for people of all races, orientations and backgrounds.
Protecting local ecosystems in Hamilton
Cootes Paradise in the Hamilton region was once home to the largest population of snapping turtles in Canada. Now, due to natural predation and increasing human impacts, all eight species of native turtles in Ontario have been designated as 'species at risk,’ including those in Hamilton.Hydro One collaborated with the City of Hamilton, Dundas Turtle Watch and the Royal Botanical Gardens to install nearly 800 feet of turtle barrier fencing near Cootes Paradise to prevent turtles from crossing the nearby busy road. Since a portion of the fencing was installed last year, the barriers have reduced the risk of turtle deaths from road crossing by approximately 74 per cent. In addition, last year Hydro One installed two turtle nesting beds to provide safe places for the turtles to lay their eggs in an effort to increase the rapidly declining turtle population in the area. This collaborative effort allowed Hydro One to directly protect and preserve turtle populations and the well-being of the local ecosystem.
1As determined by the Canadian Energy Regulator, Ontario’s electricity mix has increased from 90% to 96% zero-carbon emitting sources over the period 2014–2018. www.statista.com/statistics/482978/ontario-electricity-production-by-energy-source, www.cer-rec.gc.ca/nrg/ntgrtd/mrkt/nrgsstmprfls/on-eng.html