Building a Better
& Brighter Future

We are committed to operating safely in an environmentally and socially responsible manner and to partnering with our customers and community partners to build a brighter future for all.

Download the 2020 Sustainability Report

Our sustainability priorities & commitments

Our commitments focus on three key areas – standing up for people, the planet and communities across Ontario. In 2020, we made significant commitments to advance our performance in these priority areas.

As we look towards the future, we've set ambitious goals to do our part in building a better and brighter future for all.



Set broader diversity and inclusion hiring goals
Identify, eliminate and prevent systemic barriers in the workplace


Hydro One signed the BlackNorth Initiative Pledge and is commited to achieving 3.5% Black executives and board directors, and 5% Black student hires by 2025.
As a signatory to the Catalyst Accord, Hydro One is commited to achieving at least 30% female executives and board members
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Achieve established targets for GHG reductions
Continue to include climate change considerations into decisions and plans to ensure grid resiliency


Hydro One is committed to achieving net-zero GHG emissions by 2050
We have established a target to achieve a 30% reduction of GHG emissions by 2030
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Continue to support the Ontario economy through partnerships
Build safe communities by supporting youth initiatives that promote safety training and safe play


Hydro One is committed to increasing our Indigenous procurement spend to 5% of the company’s purchases of materials and services by 2026
As part of our community investment program, we are committed to ensuring that 20% of our corporate donations and sponsorships support Indigenous communities
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Standing Up for People

Hydro One puts people first

We stand up for customers, communities and each other. Every day, our employees help us achieve our goal of building a better and brighter future for all. Our commitment is to provide a safe work environment, a diverse, equitable and inclusive workplace and rewarding opportunities for our employees to reach their full career potential.

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Launched an employee-led Safety Improvement Team to strengthen the safety culture of our organization. The recommendations from them have been incorporated into our multi-year safety improvement plan.

Recognized as one of Canada’s Best Employers for 2021 by Forbes for the sixth consecutive year, reflecting our commitment to a diverse, inclusive and engaged workforce.

Employees raised over $800,000 for local charities and organizations and shown us that each and every one of us has the Power to Give.

A greener Ontario for future generations

Taking action towards climate change and caring for our environment

Hydro One’s unique position within Ontario’s electricity landscape means we have a pivotal role to play in transmitting and distributing clean electricity across the province. This enables us to help our customers, partners and suppliers achieve their climate change goals and advance Ontario toward a low-carbon economy.

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Recognized for sustainability progress and leadership as one of the Best 50 Canadian Corporate Citizens by Corporate Knights and the by CEA re-designating Hydro One as a Sustainable Electricity Company.

Launched our innovative joint venture, Ivy Charging Network to support a greener transportation sector. Ivy opened 23 fast charging sites across Ontario, and is on track to have more than 160 fast chargers across approximately 60 locations in Ontario by the end of 2021.

Awarded the Environmental Excellence Award by the Electricity Distributors Association for supporting Ontario's biodiversity through our Pollinator Habitat Program.

Helping communities thrive

Committed to being a trusted partner

Hydro One is committed to being a trusted partner to Indigenous communities, customers, industry stakeholders, government and all Ontarians. This past year, we stood with our partners in working to ease financial hardships and to protect society’s most vulnerable people. We will continue to stand with communities, customers and partners to promote a more inclusive economic recovery and a more equitable future for all.

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Supported Ontarians through the pandemic with our community partnerships that helped local and Indigenous communities respond to emerging and urgent needs for critical food, medical, safety and other supplies.

Increased total procurement spending with Indigenous businesses to $42 million – our highest annual spend to date. In addition, the Canadian Council for Aboriginal Business advanced Hydro One to a Silver level certification in its Progressive Aboriginal Relations program , from our Bronze level in 2017.

Launched our Pandemic Relief Program to provide financial assistance and increased payment flexibility to residential and small business customers experiencing hardship. We ensured customers experiencing hardship stayed connected by extending a ban on home and business disconnections and suspending late payment fees for all our customers.

Get the 2020 Sustainability Report for more information

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