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Have you received a call, text message or email from individuals or telemarketers claiming to represent Hydro One soliciting business, selling "energy-saving" products, asking to confirm a planned power outage, claiming to represent our billing or disconnection department, or providing you with a refund?

If so, be aware that these communications are fraudulent. Hydro One does not use telemarketers to contact our customers, never uses toll-for-service telephone numbers, never sells products over the phone and will never issue a refund through an email or text message service.

Recently Reported Fraud Scenarios

Be aware of the following scams that have been reported to Hydro One:
  • 1

  • REFUND VIA TEXT MESSAGE
  • Individuals are receiving the below text message advising them that they have received a refund and to tap/click on the link to deposit money to their account.

  • screenshot of fraudulent text message

  • This is not from Hydro One and any person receiving this message should ignore and delete it. 

  • If you have clicked on the link and entered your banking information, we advise that you contact your bank immediately to change your password and advise them on the information you entered.                                 

  • 2

  • COUNTERFEIT CHEQUES
  • Individuals have been sending the public counterfeit cheques that appea​​​​​r payable by Hydro One Telecom. The senders typically build a relationship with recipients, ask them to cash the cheque and then to wire transfer the money. If the money is wire transferred before the counterfeit cheque is rejected by the bank, the victim is left at a financial loss. In other incidents, cheques have been sporadically mailed to individuals. Always remember if it looks too good to be true, it probably is.

  • 3

  • FIXED-PRICE ELECTRICITY CONTRACT
  • Hydro One does not go door-to-door selling fixed price electricity contracts. Customers have the choice on how they buy electricity. You can choose to do nothing, in which case Hydro One will automatically purchase electricity on your behalf, or you can choose to enter into a contract with an electricity retailer.

  • 4

  • PAY BY CREDIT CARD, WIN A TRIP
  • Individuals offering to pay the customer’s Hydro One bill and award a trip if they immediately pay by credit card.  These individuals ask for personal information, including billing information. This is well-known fraudulent activity. Customers are advised not to provide any personal information and to report these calls to police if they wish the matter to be investigated.

  • 5

  • ACCOUNT IN ARREARS
  • An individual claiming to be a Hydro One employee is calling customers advising them their account is in arrears.  They advise that immediate action is required, requesting that the customer purchases prepaid debit cards from a specific website and provides them with the PIN number. This is not Hydro One procedure so you will never be requested to purchase prepaid debit cards in order to make payment on your account.

  • 6

  • DISCONNECTION DEPARTMENT
  • Individuals claiming to be calling from Hydro One's "disconnection department" informing you that there was a billing error on your last invoice and no paymen​t was received. They then ask you to go to a supermarket and make a payment in cash or by debit, providing a fraudulent telephone number and a "disconnection serial number." Customers are advised not to provide any personal or financial information and to report these calls to police.

  • 7

  • ENERGY-SAVING METER DEVICE
  • Individuals claiming to be calling from Hydro One, the government or independent companies selling a device that can be attached to a meter (including a smart meter) to reduce electricity costs. Customers should immediately report these fraudulent callers to police. Hydro One does not sell or endorse these types of products. This type of activity involves salespeople impersonating staff from various utilities in Ontario, including Hydro One, to sell alleged "energy-saving devices." 

  • 8

  • CALL-Back TELEPHONE NUMBER
  • Individuals claiming to be calling from Hydro One inform you of a planned power outage with a 1-800 call-back number to confirm. The call-back number is very similar to Hydro One's Emergency Line and charges $2.99 per call. Customers should not call back the phone number.

  • 9

  • OUTSTANDING ACCOUNT BALANCE
  • Individuals claiming to be Hydro One employees are calling customers about an outstanding balance on their account and demanding credit card information for immediate payment to avoid disconnection. This is a scam. Hydro One representatives will never ask for your credit card or bank information over the phone. We will only ask you to pay before the deadline and direct you to the payment options.