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Have you received a call, text message or email from individuals or telemarketers claiming to represent Hydro One soliciting business, asking to confirm a planned power outage, claiming to represent our billing or disconnection department, or providing you with a refund?


If so, be aware that these communications may be fraudulent. Although Hydro One contacts business and farm customers over the telephone to promote conservation programs, we never use toll-for-service telephone numbers, never sell products over the phone and never issue refunds through email or text message.

If you are contacted by someone claiming to work on behalf of Hydro One and question whether it is legitimate, please call our Customer Communications Centre at 1-888-664-9376 or email us.

Recently Reported Fraud Scenarios

  • 1

  • Fraudulent Disconnection Calls
  • Individuals claiming to be Hydro One employees are calling customers about an outstanding balance on their account and providing a phone number for them to call to make a payment to avoid disconnection (to-date we have heard of 1-800-913-8966, 1-873-500-0930 and 1-873-500-0473). When customers then call these numbers, it sounds like they have called Hydro One but that is not the case. These numbers are not Hydro One numbers. This is a scam. Customers are advised not to call these numbers and not to provide any personal or financial information.

  • 2

    • Individuals are receiving the below text message advising them that they have received a refund and to tap/click on the link to deposit money to their account.

    • screenshot of fraudulent text message

    • This is not from Hydro One and any person receiving this message should ignore and delete it. 

    • If you have clicked on the link and entered your banking information, we advise that you contact your bank immediately to change your password and advise them on the information you entered.                     

  • 3

    • Individuals have been sending the public counterfeit cheques that appea​​​​​r payable by Hydro One Telecom. The senders typically build a relationship with recipients, ask them to cash the cheque and then to wire transfer the money. If the money is wire transferred before the counterfeit cheque is rejected by the bank, the victim is left at a financial loss. In other incidents, cheques have been sporadically mailed to individuals. Always remember if it looks too good to be true, it probably is.

  • 4

    • Hydro One does not go door-to-door selling fixed price electricity contracts. Customers have the choice on how they buy electricity. You can choose to do nothing, in which case Hydro One will automatically purchase electricity on your behalf, or you can choose to enter into a contract with an electricity retailer.

  • 5

      • Individuals offering to pay the customer’s Hydro One bill and award a trip if they immediately pay by credit card.  These individuals ask for personal information, including billing information. This is well-known fraudulent activity. Customers are advised not to provide any personal information and to report these calls to police if they wish the matter to be investigated.

  • 6

      • Calls from 647-504-5214 that show as 'Hydro One Meter' on call display. This is not from Hydro One – it is a well-known scam phone number.

  • 7

      • An individual claiming to be a Hydro One employee is calling customers advising them their account is in arrears.  They advise that immediate action is required, requesting that the customer purchases prepaid debit cards from a specific website and provides them with the PIN number. This is not Hydro One procedure so you will never be requested to purchase prepaid debit cards in order to make payment on your account.

  • 8

    • Individuals claiming to be calling from Hydro One's "disconnection department" informing you that there was a billing error on your last invoice and no paymen​t was received. They then ask you to go to a supermarket and make a payment in cash or by debit, providing a fraudulent telephone number and a "disconnection serial number." Customers are advised not to provide any personal or financial information and to report these calls to police.

  • 9

      • Individuals claiming to be calling from Hydro One, the government or independent companies selling a device that can be attached to a meter (including a smart meter) to reduce electricity costs. Customers should immediately report these fraudulent callers to police. Hydro One does not sell or endorse these types of products. This type of activity involves salespeople impersonating staff from various utilities in Ontario, including Hydro One, to sell alleged "energy-saving devices." 

  • 10

      • Individuals claiming to be calling from Hydro One inform you of a planned power outage with a 1-800 call-back number to confirm. The call-back number is very similar to Hydro One's Emergency Line and charges $2.99 per call. Customers should not call back the phone number.

  • 11

    • Individuals claiming to be Hydro One employees are calling customers about an outstanding balance on their account and demanding credit card information for immediate payment to avoid disconnection. This is a scam. Hydro One representatives will never ask for your credit card or bank information over the phone. We will only ask you to pay before the deadline and direct you to the payment options.

  • 12

    • Customers who received a call from 416-613-9315 where the caller claims to be from Hydro One saying they will be taking out a carbon tax fee of $31 starting in January 2019, and are asking the customer for their banking information for the withdrawal. These calls are not from Hydro One. Customers should not provide any personal or banking information. We encourage customers to also contact their local police if they wish the matter to be investigated.