How often is the map updated?
The map is updated every 10 minutes, 24/7. If your power is out, please check back as the map is updated every 10 minutes as information comes in from the crews on site.
How do I locate my outage?
To locate an outage, please use the 'Search' feature located at the top left of the map - on both desktop and the mobile app.
Where do I report an outage?
You can report outages by calling our contact centre at
1-800-434-1235. If you are using a desktop device, you will find the ‘Report an Outage’ red button at the top of the map. If you are on a mobile device you will find the button within the expandable menu located at the top left corner.
What does the Outage Tab show me?
The Outage Information Tab will tell you how many customers have been affected, crew status, cause and Estimated Time Restoration (ETR).
Customers Affected: Displays the current estimated number of Hydro One customers affected by an individual or group of incidents.
Crew Status: Lets you know that a crew has been assigned to the outage and what stage of their work they're currently in.
Cause: As the information becomes available from the crew, the details of what caused the outage will be displayed. If they are still investigating, it will display 'pending classification'.
Estimated Time Restoration (ETR): Once the crew assesses the incident, we may need to update the original estimated time restoration, so this is a key piece of information to monitor, especially after a destructive storm.
How do I search by region or service area?
To search by region or service area (both on desktop and on the mobile app), please click the ‘Menu’ button at the top left corner, followed by ‘Outage Details’. From there you will be able to select ‘View Region’ or ‘View Service Area’.
The region view will provide information into the area of the province (central, west etc.), how many customers are affected, total customers serviced in the area and most importantly the ‘Estimated Time Restoration’.
The service view will provide information based on the city the outage is in, along with the aforementioned categories above. To filter a specific service area, use the search bar located at the top left corner, underneath the red ‘Return to Map’ button.
What devices can I use the map with?
The map can be viewed on any type of desktop as well as browser. Use the map to see power outages in our service territory, the cause of the outage (if known), crew status and estimated restoration times, outage summaries by region or city, or search by postal code. We also have an app available for both iOS and Android devices.
Get Hydro One Mobile for your Android device here.
Get Hydro One Mobile for your iPhone or iPad here.
What do the different icons mean?
Legend: The "Customers Affected" icon legend is now across the top of the map. These icons let you know how many customers can be affected by a power outage by the corresponding coloured icon on the outage map.
Multiple: This means that there are multiple outages affecting an area. Once you zoom in, you'll be able to see all of the individual outages along with details.
Crew: This icon will appear beside the 'customer affected' or 'multiple' icons to let you know that a crew has been dispatched or is on-site to assess the damage and make the necessary repairs.
Service Area: This toggle button can show or hide a layer outlining our service territory in Ontario. It is set to "show" by default.
To locate the legend on the mobile app, use the information circle icon that is to the left of the map.
Where can I find planned outages?
The ‘Planned Outages’ feature displays outages that Hydro One is scheduling to proactively address system upgrades and maintenance. Whether you are on the mobile app or a desktop computer, simply click the expandable menu (located at the top left corner of the map), and click the grey ‘Planned Outages’ button at the bottom of the menu. You will be taken to a page where you can see all of the confirmed planned outages.
How will I know when my power will be restored?
There are two ways to know when your power will be restored. You can click on an outage icon that’s on the map and a tab will open with information on status, cause and estimated restoration time.
You can also sign up for our Outage Alerts and you will receive an email or text (your preference) when we become aware of an outage that may be affecting your property along with any up-dates to information about the restoration time.
How do I search for and save my address/location on the map?
To save and bookmark your location (whether on desktop or the mobile app), use the ‘Search’ box located at the top left of the map. Input your address or city, and then click on the blue flag. A tab will open up and you can create a nickname (exp. Cottage) and click the red ‘Save Bookmark’ button. Once saved, if you’d like to edit/delete the location, simply click on the blue flag and select the grey ‘Edit/Delete’ button.
How do I move around the map?
To move around the map on a desktop, hold your mouse down and a hand will “grab” the screen and you are able to move around as you please. Use the plus/minus icons located to the left of the screen to zoom in and out of areas. If you are using the mobile app, you can move around by pressing one finger on the map. If you’d like to zoom in and out, just use two fingers and expand to zoom out and move your fingers together to zoom in.
Is the Estimated Time Restoration accurate?
Our crews work hard to ensure the Estimated Time Restoration is as accurate as possible and get your power back up! The map is updated every 10 minutes, 24/7 and with information from our crews.
Is the map available in other languages?
Both the desktop and mobile app versions of the Outage Map are available in English and French. If you’d like to switch the language, click the ‘ENG’ icon circle located at the left of the map and a tab will appear on the screen.
How do I sign up for Outage Alerts?
To sign up for Outage Alerts, please sign up for myAccount. You will need your account number that is located on your bill. Outage Alerts will keep you in the know when there are outages happening at home, or at your cottage. You can manage your preferences, whether you’d like to receive texts, emails or set to ‘Do Not Disturb’ overnight.
Where can I switch to a different view of the map?
There are three different views of the map. You can view it using Road, Hybrid or Satellite view.
Road View is a drawn map view of the region with a graphic and text layer to identify roads, cities and points of interest.
Hybrid View is a mixed view of a satellite image of the region, with a graphic and text layer identifying roads, cities and points of interest.
Satellite View is a satellite image of the region, but with no graphic or text layer identifying roads, cities or other markers.
Where can I see current weather patterns in the region?
By clicking Menu > Weather and toggling 'Radar', you will see a snapshot of current weather patterns in the region.
Clicking 'Loop' will animate the weather pattern based on recent information to give you an idea of the path the incoming weather is taking.
Opacity - this lets you adjust the opacity of the weather pattern in relation to the map so you can see the map details under the radar overlay.
Weather Colour Legend - this legend helps you interpret the type of weather shown in a particular area:
Light > Heavy - pertains to rain in the region
Frozen - pertains to a freezing rain weather event
Snow - pertains to snow
The colour gradient (left to right) displays the severity of the event (light to severe).