Hydro One outage tools

Keeping you safe, connected and informed

We know the impact unexpected disruptions can have on your day-to-day life. Your safety and comfort are priority and we’re committed to responding as quickly and safely as possible in the event of an outage.

We’re here for you

Get real-time updates and alerts with our easy-to-use tools.

Outage tools at your fingertips

Get outage alerts via text

Text us at 92887 (WATTS)* to report an outage

Report an outage online

View the outage map

*Standard messaging and data rates may apply

Download the Hydro One app

Download on the

App Store

Get the app on

Google Play

Sign up for outage alerts to get a notification when an outage occurs

We’ll notify you when there’s an outage in your area, when we have updates, and when power is restored. You’ll also be able to report an outage by text! To sign up, you must have myAccount.

Access information however and whenever you like

The outage map is your one stop shop for information on current outages. The map is updated every 10 minutes as information comes in from crews on-site.

For information on the go, download the Hydro One app for iPhone or Android.

Sign up to receive outage alerts and we’ll text you if an outage is affecting your property. We’ll provide you with relevant updates and alert you when power has been restored.

Need to report an outage?

Text us at 92887 (WATTS)*

*Standard messaging and data rates may apply

Planned outage update

You can now receive planned outage text alerts to get prepared. Once signed up, you'll receive a text message if an outage is scheduled, along with a helpful reminder three days in advance.

Person holding smartphone with Hydro One App open

Finding your location on the outage map

Simply enter your city or address in the search window located at the top left corner of the outage map.

Our outage map is updated every 10 minutes, with reliable information. This map is easily accessible from your desktop, tablet or mobile phone.

View outage map

Are you prepared?

Learn what to include in your emergency preparedness kit to keep you and your family safe during a power outage.

Build your kit

Hydro One employee handing customer an emergency preparedness kit

Are you currently without power?