The Outage Information tab shows how many customers are affected, the status from our on-site crew, what caused the outage, and the estimated time of restoration. To view the Outage Information tab, click the coloured icon on the map that represents the outage in your area.
Customers Affected: Displays the current estimated number of Hydro One customers affected by an individual outage or number of outages.
Crew Status: Indicates that a crew has been assigned to investigate the outage and shows their status, whether they’ve been dispatched, are on-site, or have partially restored power.
Cause: Displays what is known about the cause of the outage, such as extreme weather conditions or damaged equipment. If the crew is still investigating, it will show as ‘pending classification.’
Estimated Time Restoration (ETR): Shows when the crew expects to have electricity restored to the area. If they need more time, crews will revise the estimated time of restoration and indicate the new time on the Outage Map. The map is updated every 10 minutes, so customers experiencing an outage are encouraged to check back regularly.