Rules and Regulations
By entering the Contest (defined below), entrants agree to abide by these Rules and Regulations and will be deemed to have received, understood and accepted these Rules and Regulations by participating in the Contest.
Hydro One Networks Inc. (hereinafter “Hydro One”) Win Free Hydro Contest (the “Contest”) will run from 11:00:00 a.m. ET on May 27, 2021 until 11:59:59 p.m. ET on July 16, 2021 (the “Contest Period”).
There are a total of five (5) prizes available to be won, as follows: Five (5) monthly on-bill credits towards your electricity bill of up to $2,500. The winning customers will have a monthly credit applied to their bills to offset their electricity charges each month for up to 12 months or until the $2,500 has been fully credited, whichever occurs first.
No purchase is necessary, but your entry must be received by one of the means described below.
New (i.e. Orillia Power and Peterborough Distribution, both defined below) Hydro One customers participating in the Win Free Hydro Contest can sign up for five (5) online customer service options through HydroOne.com. The service options are myAccount, add an email address to your online account, Paperless billing, AutoPay and Outage alerts. Limit of one entry for each service offering you choose, up to a maximum of five (5) entries per Hydro One account number. Customers who have already enrolled in any of the above service offerings will automatically be entered into the Contest.
You may enter other than as set out above by sending or delivering, with your name, Hydro One account number, address, and telephone number, an original hand-written 50 word (or more) essay on "Hydro One is focused on customer service" to Hydro One Networks Inc., Win Free Hydro, PO Box 5700, Markham ON L3R 1C8. Limit of one entry per Hydro One account number.
Other methods of entry are void. The Contest is only open to former customers of Orillia Power Distribution Corporation (“Orillia Power”) and 1937680 Ontario Inc. o/a “Peterborough Distribution” (“Peterborough Distribution”). Non-compliance with any entry procedure will result in disqualification. All entries must be received, and all service option selections must be made and completed, by 11:59:59 p.m. ET July 16, 2021 (the “Contest Closing Date”).
On or about 10:00:00 a.m. ET on July 27, 2021, in Toronto, Ontario, Hydro One will randomly draw five (5) entries from all eligible entries received. To win, a selected entrant must correctly answer the mathematical skill-testing question and must return the properly executed release form within the specified time. Selected entrants will be notified by telephone, email and/or mail approximately the first week following the draw. If the skill-testing question is answered incorrectly or if a selected entrant does not respond to the attempts to contact him/her/it or the properly executed release form is not returned within the specified time, then he/she/it will be disqualified from the Contest and an alternate entry will be randomly drawn from the pool of eligible entries. If a selected entrant cannot be reached within two days after the first attempt of notification, his/her/its opportunity to win the prize will be forfeited and another selected entrant will be randomly drawn. Hydro One will not be responsible for failed attempts to contact a selected entrant.
Any entry which is in violation of these Rules and Regulations or received after the end of the Contest Period is void, and the entrant shall be disqualified from the Contest.
The Contest is only open to new customers of Hydro One who were formerly served by Orillia Power and Peterborough Distribution. Entrants must be residents of Ontario and 18 years of age or older.
Contest excludes employees, agents and representatives of any of the following, and anyone with whom such persons are living (whether related or not) and a member of any such person’s immediate family (regardless of where they live): Hydro One Networks Inc., its advertising and promotional agencies, and their affiliated companies. In these Rules and Regulations, “immediate family” includes mother, father, brother, sister, son, daughter, partner and/or spouse.
Chances of winning depend on the number of eligible entries received. Entries are subject to verification by Hydro One, in each case in its sole discretion. The Contest is subject to all applicable federal, provincial, and municipal laws and regulations. All decisions of the judges are final, and the Released Parties (defined below) shall not be responsible for any errors or negligence that may occur in connection with the Contest.
The selected entrant will also be required to sign a declaration and release form (the “Release Form”) confirming compliance with these Rules and Regulations, acceptance of the prize as awarded, without substitution and releasing Hydro One, its affiliated and related companies, advertising and promotional agencies, and their respective shareholders, directors, officers, employees, agents, representatives, successors and assigns (collectively, the “Released Parties”) from any liability in connection with the prize or the Contest. The Release Form must be returned within the time period specified on the Release Form or the prize will be forfeited.
No communication will be entered into except with the selected entrant(s). By entering the Contest, all entrants consent to the use, without compensation, of their name, city of residence, audio/video image, statements, and/or photograph in any related publicity. The prizes are non-transferable and cannot be redeemed for cash.
Notwithstanding anything contained in these Rules and Regulations, the Released Parties do not accept any responsibility for loss, damage or claims from any cause whatsoever relating to the Contest. The Released Parties will not be responsible for late, lost, illegible, incomplete, falsified and/or destroyed entries and all such entries are void. The Released Parties will not be responsible for any failure of the website during the Contest or for any problems or technical malfunction of computer online systems, servers, access providers, computer equipment, software, failure of any email, online or Internet entry to be received by Hydro One, whether due to technical problems, traffic congestion on the Internet or at any website, or any combination thereof or any other cause, including any injury or damage to an entrant’s or any other person’s computer related to or resulting from playing or downloading any material in the promotion.
The use of an invalid email address will void the entry. Entrants using multiple email addresses to enter the Contest will be disqualified from the Contest. In the event of a dispute, entries will be deemed to have been submitted by the authorized account holder of the email address associated with the applicable Hydro One account. “Authorized account holder” is defined as the person who is assigned an email address by an internet provider or other organization (e.g. educational institute, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address. If the identity of an entrant is disputed, the authorized account holder associated with the email account at the time of entry will be deemed the entrant. A selected entrant may be required to provide proof that he/she is the authorized account holder of the email address associated with the selected entry. The sole determinants of the time for the purposes of a valid entry in the Contest are the Contest server machine(s).
Hydro One reserves the right, subject to applicable law, to terminate, amend or modify the Contest or any part thereof at any time and in any way, without prior notice; however, Hydro One may give notice of any such termination, amendment or modification on its website. Without limitation, Hydro One reserves the right, in its sole discretion, to cancel or suspend the Internet portion of the Contest should a virus, bug or any other cause beyond Hydro One’s reasonable control corrupt the security or proper administration of the Contest.
Any attempt to deliberately damage any website or to undermine the legitimate operation of this promotion is a violation of criminal and civil laws, and should such an attempt be made, Hydro One reserves the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution.
All entries become the permanent property of Hydro One and no entry will be returned.
Win Free Hydro Contest Rules and Regulations
Hydro One Networks Inc. • 483 Bay St., Toronto, Ontario M5G 2P5 • www.HydroOne.com