There are a number of ways you can access your statements and manage your account in the event of a potential mail service disruption.
log in to
myAccount to view your account balance, due date and payment history. Payments are due 19 days after the billing date.
2. Sign up for
Paperless Billing to receive your bills online. You’ll be able to view an image of the bill; including due date and you’ll receive an email notification when a new bill is delivered.
3. Call our automated phone system at
1-888-664-9376 to determine your account balance. At the main menu, press 2 for Billing and Payment matters, then press 2 for Account Balance, Due Date, and Last Payment Received or at the main menu, simply say “Billing” and then “Balance”.
4. Sign up for
AutoPay and you can automatically pay bills on time, everytime – securely from your bank. Plus you’ll always be notified before your bill is paid.
5. Email us at
CustomerCommunications@HydroOne.com. We’ll be happy to provide your account balance.