There are a number of ways you can access your statements and manage your account in the event of a postal service disruption:
1.
Register and
log in to
myAccount to view your account balance, due date and
payment history. Payments are due 20 days after the billing date.
2. Sign up for
Paperless Billing to receive your bills
online. You’ll be able to view an image of the bill; including due date and you’ll receive
an email notification when a new bill is delivered.
3. Call our automated phone
system at
1.888.664.9376 to determine your account balance. At the main menu, press 2
for Billing and Payment matters, then press 2 for Account Balance, Due Date, and Last
Payment Received or at the main menu, simply say “Billing” and then “Balance”.
4. Sign up for
AutoPay and you can automatically pay bills
on time, everytime – securely from your bank. Plus you’ll always be notified before your
bill is paid.
5. Email us at
CustomerCommunications@HydroOne.com. We’ll be
happy to provide your account balance.
Simply log in to
myAccount and you can view your account
balance and due date which are shown on the home page.
As an existing Hydro One paperless billing subscriber,
we do not anticipate your account will be impacted.
To provide
you with the most value and convenience, we're recommending customers sign up for
Paperless Billing with Hydro One. It's quick, easy and
secure.
You'll save time by
receiving your account balance and due date right in your inbox, without logging in.
Plus, receive proactive outage notices and
high usage alerts.
Yes, it’s your responsibility to keep your account current. You have the following options
available to pay your bill:
-
AutoPay: Sign-up today to
automatically pay your bills on time, every time – securely from your bank. You’ll
receive notifications ahead of time so you’re aware of the statement balance and due
date.
- Online banking
- Telephone banking
- In person at most financial institutions in Canada
Remember to have your 12-digit Hydro One account number handy. During a potential postal service disruption, please don’t mail your payments to Hydro One as it may not reach us by the due date. Late payments may be incurred for unpaid balances. If you’re having difficulty making bill payments, please contact us. We’re here to help.
Yes, there will be no impact to your account in the event of a postal service disruption.
We recommend you take advantage of
additional features within
myAccount to better manage your account. With
myAccount you can sign-up for proactive outage alerts, high-usage alerts, equal billing and
more. You can also monitor your energy use and access past statements.
If you have filled out your “Medical Condition Information Form” (and/or “Medical Condition Consent Form”) but are unable to return the forms because of a postal service disruption:
-
You can now complete the
Medical Condition Information and
Medical Condition Consent forms online.
-
We can take your information over the phone,
however you will have to submit your forms to us once mail services resume. Please
call our Customer Communications Centre at
1.888.664.9376. Our office hours are Monday to Friday, from 7:30
a.m. to 8 p.m. EST/EDT, or email us at
CustomerCommunications@HydroOne.com.
-
We will require your name as it appears on the
bill, your Hydro One account number, a telephone number we can reach you at and the
type of medical equipment you require.
-
Events beyond our control can cause power
outages, such as: ice and wind storms, lightning, or downed trees. In these cases,
we'll do our best to contact you once you are our life support notification
registry.
