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Canada Post has informed us of the possibility of a mail service disruption this September.

During this time, we're here to help you manage your account and keep you informed.

To keep your account current during this potential mail service disruption, we recommend that customers take advantage of Paperless Billing, AutoPay and myAccount to access their account information and due dates. You can pay your bill through online banking, an ATM, telephone banking or in person at any bank.

We will keep you updated on this potential disruption as we learn more.

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Questions & Answers

How can I find out my balance and due date, if I don't receive my bill in the mail?

Where can I find my account balance and due date within myAccount?

In the event of a postal service disruption, can I still view my bills on ePost?

In the event of a postal service disruption, will I still receive my paperless bills?

If Hydro One doesn't mail me my bill do I still have to pay it?

I'm currently enrolled in AutoPay. Will you still be making normal withdrawls?

I have a medical condition that depends on electrically-powered equipment, what do I do in case of a mail disruption?


We're here to help.

Please contact us to discuss other options and if you have any questions.


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