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To keep your account current during this mail service disruption, we recommend that customers take advantage of Paperless Billing, AutoPay and myAccount to access their account information and due dates. You can pay your bill through online banking, telephone banking or in person at any bank.

Here are 3 easy ways to help you stay up to date:

iconHow to get your bill
Switch to Paperless Billing to get your bill directly to your inbox and cut down on paper clutter and waste.

iconHow to pay your bill
Set up secure automatic payments with AutoPay.
You can also pay in person at any bank branch or via online, mobile or telephone banking.

iconHow to access your account
Log into or register for myAccount to see your balance, due date, payment history and recent electricity usage.

Questions & Answers

How can I find out my balance and due date, if I don't receive my bill in the mail?

Where can I find my account balance and due date within myAccount?

During this mail service disruption, can I still view my bills on ePost?

During this mail service disruption, will I still receive my paperless bills?

If Hydro One doesn't mail me my bill do I still have to pay it?

I'm currently enrolled in AutoPay. Will you still be making normal withdrawals?

I have a medical condition that depends on electrically-powered equipment, what do I do in case of a mail disruption?


We're here to help.

Please contact us to switch to Paperless Billing or to discuss other options.


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