Why is Hydro One taking over Chapleau PUC?
On May 23, 2023, Hydro One was appointed the interim licensee for Chapleau PUC and
later filed an application with the Ontario Energy Board (OEB) to acquire the
utility. The request was approved on April 18, 2024.
My power is out, who am I supposed to call?
As of August 1, 2024, call 1.800.434.1235 to report
power outages 24/7, or text 92887 (WATTS). We offer “Hydro One Mobile”, a free
application offering improved outage communications:
- Storm Centre Outage Map
- 24/7 outage line
- Report outages online
- Outage alerts by text or email
When is my last bill from Chapleau PUC being sent?
August 15th is the date for your last Chapleau PUC bill, covering the period June 30
to July 31, 2024.
What happens to my Security Deposit paid to Chapleau PUC?
Your deposit will be transferred to your new Hydro One account.
What happens to my Installment Plan?
Your Installment Plan will be transferred to your new Hydro One account.
When do I get my first bill from Hydro One?
Your first bill will be sent between September 10 and 13, 2024.
Who do I call to help me with my bill?
Please refer to the phone number on your invoice to reach the appropriate
representatives at Hydro One.
For your final Chapleau PUC bill, you can call Chapleau 705.864.0111 until mid-September.
Where do I find information on my new bill?
1 Account Number
2 Balance owing
3 Details of electricity
usage
4 Payment due date
5 Your usage details
6 Your statement amount
Why is my new bill higher than my old bill for my home?
Residential customers will see an approximate 4.5% increase in their bill, or $6.00
per month for 750 kWh, based on the approved Rate Order from the Ontario Energy
Board.
Why is my business account bill higher?
General Service less than 50 kW Customers will see an approximate 4.5% increase in
their bill, or $16.00 per month for 2,000 kWh. General Service 50 to 4,999 kW
Customers will see an approximate 0.4% increase, or $21.00 per month at 89 kW and
28,883 kWh. This is based on the approve Rate Order from the Ontario Energy Board.
Why is my Sentinel Light charge different?
Hydro One rates for rented Sentinel Lights are slightly less than Chapleau PUC.
Why is our Street Light account so high?
Street Lights, based on 9,000 kWh per month, will see an approximate 4.0% increase,
or $75 per month, based on the approved Rate Order from the Ontario Energy Board.
What is Hydro One going to do for the residents of Chapleau?
- Hydro One is active in the communities it serves.
- Announced in May, Chapleau Cree First Nation was one of the thirty-five
recipients that received $25,000 in funding to build an accessible playground
for children from Hydro One's Energizing Life Community Fund.
- The annual fund provides grants to Indigenous communities, charitable
organizations and municipalities that inspire caring connections between people
to build strong local communities.
- A contest to win $2,500 towards their Hydro One account will be offered to
customers who enroll in things like Paperless Billing, Outage Alerts, myAccount.
What happens to the employees of Chapleau PUC?
These employees become Hydro One employees.
What happens with my contract with my electricity Retailer?
Your contract will be transferred to Hydro One and you will continue to bill on your
Retailers' pricing.
I can't pay my bill and I don't know what to do.
We have a number of options that may be of help to you.
- Equal Payment Plan / Budget Billing Plan can help smooth out any high use
periods you encounter through the year by equalizing your billed amount, with
updates done after 6 and 9 months.
- Ontario Electricity Support Program (OESP)
- Low-income Energy Assistance Program (LEAP)
- Installment Plans
