Understand Your Bill

Ultra-Low Overnight (ULO) Pricing Plan

Instructions: Click on any grey highlighted portion of the sample ULO bill pages for more details about that specific section or line item. Switch between Page 1 and Page 2 of the sample bill using the underlined links below.

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Your account number

Your 12-digit account number is located in the top right hand corner on your statement. You’ll need to use this number when making payments, when you contact us for customer service or to report an outage. If you move to another property serviced by us, you’ll continue to use the same account number.

Your statement date

This is the date your statement was issued. You have 19 days to pay your statement before you incur late payment charges on outstanding balances.

Your billing period

This indicates the start and end date for your electricity usage captured for billing purposes. You can tell the length of your billing period by reviewing the number of days shown in brackets under the “current month” in the “What does my electricity usage look like?” graph.

What do I owe?

Please pay the total amount owing, which includes the current statement amount plus any outstanding balance from previous statements. Please turn over your statement for a summary of how we calculated your charges.

How much did I use?

This shows how much electricity you have used in kilowatt-hours (kWh) over the billing period. To see your current and previous meter readings, along with the dates obtained, please turn over your statement. This information is displayed below your itemized charges.

When is it due?

Please pay your statement by the due date to avoid any late payment charges. Click here to find the easy ways you can pay your statement.

If you’ve signed up for AutoPay (Pre-Authorized Payments) it will show the date your payment will be withdrawn from your bank account.

What does my electricity usage look like?

This graph shows how much electricity you’ve used for the current billing period and compares it to your previous billing period and the same period last year. To help you understand any variations in your usage, we’ve included the number of days for each period shown.

To find more details about your electricity usage, please log on to myAccount to access these tools. If you’re a first time user, you’ll need a copy of your electricity statement to register. Once you’ve logged on to myAccount, select “My Energy Usage” to see how much electricity you’ve used on an hourly, daily or monthly basis. You can also compare your statements and use the “Predict my Bill” tool to estimate the amount of your next statement.

What do I need to know?

Remember to check this section for important information that might affect your statement.

Ontario Support Bill Message

For customers who receive the Ontario Electricity Rebate and support from one or more of the following provincial support programs will receive this bill message:

Ontario Electricity Support Program
Rural or Remote Electricity Rate Protection program
Distribution Rate Protection program
First Nations Delivery Credit.

This bill message will include an amount representing the sum of the provincial support provided to the customer.

How to contact us

Remember to check this section for important information that might affect your statement.

We’ve included convenient ways you can connect with us. Our customer service representatives are ready to answer questions about your statement, electricity service or anything else related to Hydro One that you might like to discuss.

Payment slip

Please detach and return this slip if you’re paying by mail or when making payment at a bank or ATM.

Please note if you have a credit on your account that’s equal to or greater than your electricity charges, or if you’re using our AutoPay (Pre-Authorized Payments), the total amount due will be blank and you’ll only see your mailing address on this slip.

What am I paying for?

This section shows if you have any amount owing (or a credit) from your past statements and adjustments (credits, late payment charges, account set up fees, etc.) as well as the total amount for your electricity charges for this billing period.

Your service address

This shows the property that’s being billed.

Your Point of Delivery number

If you’ve enrolled with an electricity retailer, this is the number you should use when you call them.

Your service type

When assigning your service type (also known as rate class), we consider the nature and use of your electricity service, as well as the number of other customers connected to the distribution line. The more customers there are in your area, the lower the cost to serve you. Knowing your service type will help you identify which delivery rates apply to you. There are three different service types for year-round residential customers, which are based on customer density: Urban High, Medium Density and Low Density. The residential seasonal service type is defined as any residential service not meeting the year-round criteria. It includes dwellings such as cottages, chalets and camps. To learn more, please visit our service types webpage.

We break down your electricity charges by line item and provide an explanation for each.

Ultra-Low Overnight Electricity Prices

Next to the Electricity line item is a breakdown of your energy use on Ultra-Low Overnight (ULO) prices. The Ontario Energy Board sets electricity prices once a year on November 1. At a glance, you can see how much electricity you have used in each of the four ULO demand periods: on-peak, mid-peak, weekend off-peak, and ultra-low overnight. We have included a graph so you can see the ULO weekday schedule. Remember, weekends and holidays are always off-peak until 11 PM, then ultra-low until 7 AM.

Click here for programs to help you save energy and lower your bill. We also offer tips to help you save electricity.

Did you know you can sign up for high usage alerts through myAccount? If you’re trending to use more than 30% more electricity compared to the same period last year, we’ll let you know. The alert will arrive between the 7th and 21st day after you received your prior statement. Click here to learn more and sign up.

Electricity

This is the cost of generating the electricity you used this period. Usage is measured in kilowatt-hours (kWh) and depends on the wattage of devices you use and how long you use them. The Ontario Energy Board (OEB) sets the cost per kWh and the money collected goes directly to the electricity generators without any markup.

Delivery

This is the cost of ensuring you have reliable power when you need it. Hydro One collects this money to build, maintain and operate the electricity infrastructure, which includes power lines, steel towers and wood poles covering over 960,000 sq. km. A portion of this cost is fixed and a portion varies depending on the amount of electricity used.

Click here to see your delivery rates. Find your service type (also known as rate class) on your statement to determine your residential delivery rates.

Watch this video to learn about our forestry work.

Regulatory

The Independent Electricity System Operator (IESO) uses this money to manage electricity supply and demand in the province, which is necessary to ensure that there is enough electricity to meet Ontario’s needs all the times.

HST

HST (Harmonized Sales Tax) is 13 per cent.

Ontario Electricity Rebate

The Ontario Electricity Rebate reduces the pre-tax amount of the bill by 11.7%, effective November 1, 2022.

The rebate is calculated on the base amount of the bill prior to applying HST. The base amount includes the Electricity charge, Delivery charge, and Regulatory charges. It excludes any other charges that may appear on bills such as late payment charges or disconnection charges.

If your first bill issued after November 1, 2022 includes any usage in September or October, the rebate will be pro-rated based on the number of days of usage pre-November at 17.0% and the number of days of usage on and after November 1, 2022 at 11.7%.

Your Adjustments

This section is displayed if you have any credits or charges, such as a late payment charge, account set up charge, etc.

Meter Reading Period

Your meter number is the number shown on your electricity meter. Your meter may be located on an outside wall, inside your home or mounted on a pole. If you live in an apartment or condominium, your meter is probably centrally located with the meters of other units.

Your meter reading period indicates the start and end date of when your electricity usage in kilowatt-hours (kWh) was captured for billing purposes. If your meter reading is estimated, it will show “Estimate” next to your readings. If there is no “Estimate” shown, your readings are based on an actual read.

Your usage in kWh represents your total consumption during your meter reading period.

Additional messages from Hydro One

This infographic shows that we are responsible for delivering electricity safely and reliably to your home. We don’t generate electricity or set rates.

Remember to check this section for other important messages from us. Here we’ll share services or regulatory messages, promotions and new solutions to help serve our customers

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