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Understand My Bill
Instructions: Click on any grey highlighted portion of the sample Time-of-Use bill pages for more details about that specific section or line item. Switch between Page 1 and Page 2 of the sample bill using the underlined links below.
Your 12-digit account number is located in the top right hand corner on your statement.
You’ll need to
use this number when making payments, when you contact us for customer service or to
If you move to another property serviced by us, you’ll continue to use the same account
This is the date your statement was issued. You have 19 days to pay your statement before
payment charges on outstanding balances.
This indicates the start and end date for your electricity usage captured for billing
purposes. You can
tell the length of your billing period by reviewing the number of days shown in brackets
“current month” in the “What does my electricity usage look like?” graph.
Please pay the total amount owing, which includes the current statement amount plus any
balance from previous statements. Please turn over your statement for a summary of how
This shows how much electricity you have used in kilowatt-hours (kWh) over the billing
period. To see
your current and previous meter readings, along with the dates obtained, please turn
statement. This information is displayed below your itemized charges.
Please pay your statement by the due date to avoid any late payment charges. Click here to find the easy ways you
can pay your
If you’ve signed up for AutoPay (Pre-Authorized Payments) it will show the date your
withdrawn from your bank account.
This graph shows how much electricity you’ve used for the current billing period and
it to your
previous billing period and the same period last year. To help you understand any
usage, we’ve included the number of days for each period shown.
To find more details about your electricity usage, please log in to myAccount to access
you’re a first time user, you’ll need a copy of your electricity statement to register.
logged on to myAccount, select “My Energy Usage” to see how much electricity you’ve used
daily or monthly basis. You can also compare your statements and use the “Predict my
estimate the amount of your next statement.
Remember to check this section for important information that might affect your
Ontario Support Bill Message
For customers who receive the Ontario Electricity Rebate and support from one or more of
provincial support programs will receive this bill message:
Ontario Electricity Support Program
Rural or Remote Electricity Rate Protection program
Distribution Rate Protection program
First Nations Delivery Credit.
This bill message will include an amount representing the sum of the provincial support
provided to the
We’ve included convenient ways you can connect with us. Our customer service
are ready to
answer questions about your statement, electricity service or anything else related to
you might like to discuss.
Please detach and return this slip if you’re paying by mail or when making payment at a
Please note if you have a credit on your account that’s equal to or greater than your
charges, or if you’re using our AutoPay (Pre-Authorized Payments), the total amount due
and you’ll only see your mailing address on this slip.
This section shows if you have any amount owing (or a credit) from your past statements
(credits, late payment charges, account set up fees, etc.) as well as the total amount
electricity charges for this billing period.
This shows the property that’s being billed.
If you’ve enrolled with an electricity retailer, this is the number you should use when
When assigning your service type (also known as rate class), we consider the nature and
electricity service, as well as the number of other customers connected to the
more customers there are in your area, the lower the cost to serve you. Knowing your
help you identify which delivery rates apply to you. There are three different service
for year-round residential customers, which are
density: Urban High, Medium Density and Low Density. The residential seasonal service
is defined as
any residential service not meeting the year-round criteria. It includes dwellings such
chalets and camps. To learn more, please visit our service types webpage.
We break down your electricity charges by line item and provide an explanation for each.
Next to the Electricity line item is a breakdown of your energy use on Time-of-Use prices. The Ontario Energy Board sets Time-of-Use prices. At a glance, you can see how much electricity you have used in each of the three Time-of-Use periods: on-peak, mid-peak and off-peak. We have included a graph so you can see the Time-of-Use weekday schedule. Remember, weekends and holidays are always off-peak.
Click here for programs to help you save energy and
We also offer tips to help you save electricity.
Did you know you can sign up for high usage alerts
myAccount? If you’re trending to use more than 30% more electricity compared to
last year, we’ll let you know. The alert will arrive between the 7th and 21st day after
your prior statement. Click here to learn more and sign up.
This is the cost of generating the electricity you used this period. Usage is measured in
(kWh) and depends on the wattage of devices you use and how long you use them. The
(OEB) sets the cost per kWh and the money collected goes
directly to the
electricity generators without any markup.
This is the cost of ensuring you have reliable power when you need it. Hydro One collects this money to build, maintain and
electricity infrastructure, which includes power lines, steel towers and wood
over 960,000 sq. km. A portion of this cost is fixed and a portion varies depending on
Click here to see your delivery rates.
Find your service type (also
known as rate class) on your statement to determine your residential delivery rates.
Watch this video to learn about our
The Independent Electricity System Operator (IESO)
to manage electricity supply and demand in the province, which is necessary to ensure
enough electricity to meet Ontario’s needs all the times.
HST (Harmonized Sales Tax) is 13 per cent.
The Ontario Electricity Rebate reduces the pre-tax amount of the bill by 19.3%, effective
The rebate is calculated on the base amount of the bill prior to applying HST. The base
the Electricity charge, Delivery charge, and Regulatory charges. It excludes any other
charges that may
appear on bills such as late payment charges or disconnection charges.
If your first bill issued after November 1, 2023 includes any usage in September or
will be pro-rated based on the number of days of usage pre-November at 11.7% and the
of days of
usage on and after November 1, 2023 at 19.3%.
This section is displayed if you have any credits or charges, such as a late payment
up charge, etc.
Your meter number is the number shown on your electricity meter. Your meter may be
wall, inside your home or mounted on a pole. If you live in an apartment or condominium,
your meter is
probably centrally located with the meters of other units.
Your meter reading period indicates the start and end date of when your electricity usage
kilowatt-hours (kWh) was captured for billing purposes. If your meter reading is
it will show
“Estimate” next to your readings. If there is no “Estimate” shown, your readings are
on an actual
Your usage in kWh represents your total consumption during your meter reading period.
This infographic shows that we are responsible for delivering electricity safely and
home. We don’t generate electricity or set rates.
Remember to check this section for other important messages from us. Here we’ll share
regulatory messages, promotions and new solutions to help serve our customers
Most of our residential customers are billed for Electricity based on Time-of-Use pricing. This means electricity prices vary based on the time of day, the day of the week and by season. We bill you these prices for electricity on behalf of generators with no mark-up for profit.
For more information on Time-of-Use prices and demand periods, visit our Electricity Prices page.
Your rate class (also known as service type) determines the rates that you pay for delivery. When assigning you to the proper rate class, we consider the nature and use of your electricity service, as well as the customer density in your area.
For a full explanation of the different service types and how Delivery rates are determined, visit our Rate Classes and Residential Delivery Rates pages.
Although we bill you for the other line items on your bill, the money collected from your bill goes to several different corporations, regulators and independent generators that make up Ontario’s deregulated electricity market. This breakdown of where your electricity dollars go can be seen in more detail by visiting our Residential Rates and Charges page.
Metered usage in kilowatt-hours is the amount of electricity you used in kilowatt-hours (kWh). It is calculated by taking the difference in meter readings and multiplied, if applicable, by the multiplier indicated on your meter.
Adjusted usage in kilowatt-hours is the amount of electricity you used in kWh adjusted to cover the line losses in the electricity system that are not measured by your meter. When electricity is transmitted over long distances and passes through wires and transformers, it’s normal for a small amount of power to be used or lost as heat. For example, if we deliver 1,000 kWh to you, we must purchase a small amount more than what you use. To determine the amount of electricity we need to buy for you, we use a calculation called an “adjustment factor.” The adjustment factor is approved by the Ontario Energy Board and varies according to your service type.