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As a residential customer, the charges on your bill fall under four line items: Electricity, Delivery,
Regulatory Charges and HST. In certain instances, customers may be charged for additional services.
Electricity costs are set by the Ontario Energy Board (OEB) for most residential customers. This
portion of your bill covers the costs of generating the electricity we deliver to your home.
We deliver your electricity, but we do not generate or produce electricity. Delivery charges covers our costs to
electricity to your home safely and reliably. These costs include keeping the system safe and
reliable, restoring power, transmitting and distributing electricity and providing fast and
customer service. The OEB sets our delivery rates.
Delivery charges include:
The Government of Ontario set up the Distribution Rate Protection (DRP) program in 2017 for
residential customers who live in areas of the province with higher distribution costs. This
is funded through provincial revenues and ensures rural distribution rates are comparable to
Year-round residential customers with a medium or low density rate class (your rate class is
below the “Total amount you owe” on page 2 of your bill) automatically receive
subsidy that sets a threshold amount on what they pay for base distribution charges. Base
distribution charges are made up of the monthly service charge and the distribution volume
that are included in Delivery charges.
The Ontario Energy Board increased the threshold amount from $38.08 to $39.49 per month to
for 3.7% inflation, effective July 1, 2023.
This program provides financial assistance to eligible customers located in rural or remote areas
where the costs of providing electricity service to these customers greatly exceeds the costs of
providing electricity to customers located elsewhere in the province of Ontario. Year-round
residential customers with a low density rate class automatically receive a monthly credit of
that is deducted from the monthly service charge.
Regulatory Charges are set by the OEB. These charges include the cost of services required to operate
the electricity system and run the wholesale market. The majority of these charges are variable and
increase or decrease depending on the amount of your adjusted usage.
Charges on your electricity bill are subject to the Harmonized Sales Tax (HST). The HST portion of
your bill falls under the authority of the federal government. However, the tax assessment on your
bill includes a 19.3 per cent rebate. On November 1, 2019, the Government of Ontario introduced the
Ontario Electricity Rebate, which is a rebate on electricity costs for residential, farm and many
small business customers.
Some First Nations and Métis communities qualify for a tax exemption.
At times we may also apply charges for additional services required by our customers. These
charges vary in cost depending on the need. Some of the more frequent charges include:
Some of our customers are charged for the operation and maintenance
Sentinel Light Rental Program. The supply,
and service of our customers’ sentinel lights is only available to those already enrolled in the
We’re responsible for the delivery component of your bill. To understand the charges that we collect
on behalf of other parties — such as the OEB and the Independent Electricity Systems Operator (IESO)
— please see below.