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Hydro One charges customers for the cost of electricity and collects payment for the organizations that come together to ensure the safe and reliable operation of Ontario’s electric system.

As a residential customer, the charges on your bill fall under five categories: electricity generation, electricity delivery, regulatory costs, taxes, and common charges.

Electricity Generation Costs

Electricity generation costs are assessed by the Ontario Energy Board (OEB). This portion of your bill covers the costs of generating the electricity we deliver to your home.

Delivery Costs

We deliver your electricity but we do not generate it. Our costs capture what it takes for us to deliver electricity to your homes safely and reliably. This category can be broken down into four components: system maintenance, storm restoration, operations, and new connections.

System Maintenance:

60 per cent of delivery costs cover our system maintenance expenses. This includes replacing worn out equipment, trimming trees to keep power lines clear, and general maintenance of the system.

Storm Restoration:

15 per cent of our delivery costs cover the expenses we incur from restoring electricity to your homes during a power outage.

Operations:

15 per cent of our delivery costs cover our customer service work ensuring you have the tools and support you need to manage your electricity use.

New Customers:

10 per cent of our delivery costs cover our expenses connecting new customers to the distribution system.

Regulatory Costs

Regulatory charges are set by the Ontario Energy Board (OEB). These charges include the cost of services required to operate the electricity system and run the wholesale market. The majority of these charges are variable and increase or decrease depending on the amount of your adjusted usage.

Taxes

Charges on your electricity bill are subject to the Harmonized Sales Tax (HST). The HST portion of your bills falls under the authority of the federal government. ​However, the tax assessment on your bill includes an 8 per cent rebate. As of January 1, 2017, the provincial government initiated an 8 per cent rebate on electricity charges on customers’ bills. Some First Nations and Métis communities qualify for a tax exemption. Click here to find out if you qualify.

Common Charges

At times we may also apply charges for additional services required by our customers. These common charges vary in cost depending on the need. Some of the more frequent charges include:

 
Customer Administration
​Account set up charge: ​$30.00
Easement charge for unregistered rights: $25.00
Returned cheque charge (plus tax): $20.00

 
Non-Payment of Account
Late Payment - per month: 1.50%
Late Payment - per annum: 19.56%


 
Other
Sentinel Lights Rental Rate - per month: $9.51
Sentinel Lights Pole Rental Rate – per month: $4.15


Sentinel Lights

Some of our customers are charged for the operation and maintenance of our Sentinel Light Rental Program. The supply, operation and service of our customers’ sentinel lights is only available to those already enrolled in the program.