Sign In

We want you to be able to access myAccount. However, the new, easy-to-use features in myAccount require you to enable cookies. Here are some shortcuts to help you with this:

Help for Chrome users. Help for Firefox users. For Internet Explorer users. For Safari users.

Once you have enabled cookies for this website, please refresh by clicking here.


Hydro One charges customers for the cost of electricity and collects payment on behalf of the organizations that work together to ensure the safe and reliable operation of Ontario’s electricity system.

As a residential customer, the charges on your bill fall under five categories: electricity generation, electricity delivery, regulatory costs, taxes, and common charges.

Electricity Generation Costs

Electricity generation costs are assessed by the Ontario Energy Board (OEB). This portion of your bill covers the costs of generating the electricity we deliver to your home.

Delivery Costs

We deliver your electricity but we do not generate it. Our costs capture what it takes for us to deliver electricity to your homes safely and reliably. These costs include keeping the system safe and reliable, restoring power, transmitting electricity and providing fast and flexible customer service.

infographic: Only 26 cents of every dollar goes to Hydro One for delivery

infographic: 55% of the delivery charge goes towards keeping the system safe and reliable
infographic: 16% goes towards restoring power after an outage
infographic: 18% goes towards transmission
infographic: 11% goes towards customer service

Regulatory Costs

Regulatory charges are set by the Ontario Energy Board (OEB). These charges include the cost of services required to operate the electricity system and run the wholesale market. The majority of these charges are variable and increase or decrease depending on the amount of your adjusted usage.


Charges on your electricity bill are subject to the Harmonized Sales Tax (HST). The HST portion of your bill falls under the authority of the federal government. ​However, the tax assessment on your bill includes an 8 per cent rebate. As of January 1, 2017, the provincial government initiated an 8 per cent rebate on electricity charges on customers’ bills. Some First Nations and Métis communities qualify for a tax exemption. Click here to find out if you qualify.

Common Charges

At times we may also apply charges for additional services required by our customers. These common charges vary in cost depending on the need. Some of the more frequent charges include:

Customer Administration
​Account set up charge: ​$38.00
Easement charge for unregistered rights (web request): $25.00
Easement charge for unregistered rights (letter request): $88.29
Returned cheque charge (plus tax): $7.00

Non-Payment of Account
Late Payment - per month: 1.50%
Late Payment - per annum: 19.56%

Sentinel Lights Rental Rate - per month: $10.00
Sentinel Lights Pole Rental Rate – per month: $7.00

Sentinel Lights

Some of our customers are charged for the operation and maintenance of our Sentinel Light Rental Program. The supply, operation and service of our customers’ sentinel lights is only available to those already enrolled in the program.